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Senior User Experience Researcher at StubHub | New York

StubHubNew York, New York, United States
On-site Full-time $200K/yr - $240K/yr

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Experience Level

Senior

Qualifications

Proven experience in user experience research, with a focus on both qualitative and quantitative methods. Strong ability to synthesize research findings into actionable insights. Excellent communication skills to present findings to stakeholders. Experience working in a fast-paced, innovative environment. Ability to collaborate effectively with cross-functional teams.

About the job

At StubHub, we are on an ambitious journey to revolutionize the live event experience globally. Whether it's a fan's first event or their hundredth, we aim to provide an exceptional experience from the ticket search to the entry gate. We extend the same level of care to our sellers, ensuring that StubHub remains the most secure and convenient marketplace for everyone, from casual fans to global promoters.

About the Opportunity

We are in search of a driven and strategic Senior User Experience Researcher to spearhead crucial research initiatives that will influence how fans discover, purchase, and sell tickets on StubHub. Our goal is to establish StubHub as the premier destination for live events, delivering a seamless user experience that anticipates customer needs before they arise. As the Senior User Experience Researcher, you will play a pivotal role in ensuring that user insights guide all our decisions.

About StubHub

StubHub is a leading platform committed to transforming the live event landscape. With a focus on customer satisfaction and safety, we aim to connect millions of fans with unforgettable experiences. We prioritize innovation and user-centric design to enhance ticket purchasing and selling.

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