Senior User Experience Researcher at StubHub | New York

At StubHub, we are on an ambitious journey to revolutionize the live event experience globally. Whether it's a fan's first event or their hundredth, we aim to provide an exceptional experience from the ticket search to the entry gate. We extend the same level of care to our sellers, ensuring that StubHub remains the most secure and convenient marketplace for everyone, from casual fans to global promoters.About the OpportunityWe are in search of a driven and strategic Senior User Experience Researcher to spearhead crucial research initiatives that will influence how fans discover, purchase, and sell tickets on StubHub. Our goal is to establish StubHub as the premier destination for live events, delivering a seamless user experience that anticipates customer needs before they arise. As the Senior User Experience Researcher, you will play a pivotal role in ensuring that user insights guide all our decisions.

At StubHub, we are dedicated to transforming the global live event experience. Our mission is to ensure that every fan—from those attending their first event to seasoned concert-goers—enjoys a seamless journey, starting with ticket discovery and continuing all the way through to the event itself. We also strive to provide a secure and hassle-free platform for sellers, ranging from individual fans to large-scale promoters, to connect with millions of event enthusiasts worldwide.The Consumer Experience (CX) team at StubHub is charged with enhancing the entire product journey for fans as they discover, purchase, and sell tickets for their favorite live events across both web and mobile platforms.As the Senior Product Designer for Consumer Experience, you will play a pivotal role in evolving core user flows, pioneering innovative strategies, and establishing a vision for how millions engage with StubHub daily. Collaborating closely with product and engineering leaders, you will help define key priorities, transform strategic ideas into outstanding user experiences, and elevate our design standards. Beyond your design contributions, you will be integral in nurturing our design culture by advocating for user-centered design principles, exemplifying design excellence, and fostering a collaborative environment that empowers our team to excel.If you are passionate about crafting exceptional user experiences and eager to join a team that is reimagining the landscape of live events, we invite you to connect with us.

About Us:At Grow Therapy, our mission is to be the trusted ally for therapists expanding their practices while ensuring patients can access exceptional care. Utilizing advanced technology, we operate a three-sided marketplace that empowers healthcare providers, enhances insurance payors, and serves patients effectively. In light of the rising levels of depression and anxiety, our commitment to accessibility has never been more crucial. Since our inception in February 2021, we have supported over 10,000 therapists and reached hundreds of thousands of clients nationwide. With over $178 million raised from reputable investors like Sequoia Capital and Transformation Capital, we are poised for significant growth. About the Role:As a Senior User Experience Researcher at Grow, you will play a pivotal role in shaping products that enhance mental health and overall well-being. We believe that meaningful research is essential for creating experiences that are not only user-friendly but also genuinely beneficial and centered around human needs.We seek an experienced User Experience Researcher who is adept at utilizing both qualitative and quantitative methods and thrives in fast-paced, ambiguous environments. You will collaborate closely with Product, Design, and Business teams to uncover insights that will guide strategy, inform design decisions, and improve user experiences.This opportunity is perfect for someone passionate about understanding user behavior, intrigued by the intersection of technology and mental health, and driven to advocate for users in impactful ways.What You’ll DoDesign and implement comprehensive research initiatives employing a variety of methodologies including interviews, usability testing, surveys, focus groups, and field studies.Collaborate with product and business teams to develop and prioritize research agendas.Conduct studies that reveal user behaviors and needs, ultimately enhancing product experiences.

Asana is seeking a dedicated and innovative User Research Manager to join our team in New York City. In this pivotal role, you will lead user research initiatives to gain valuable insights that will shape our product development and enhance user experience. Collaborating closely with product managers and designers, you will employ qualitative and quantitative research methods to understand user needs, behaviors, and motivations.Your expertise will be instrumental in driving user-centric strategies, ensuring our product solutions resonate effectively with our target audience. As a champion for the user, you will not only advocate for their needs within the organization but also mentor junior researchers and contribute to a culture of continuous improvement.

Join StubHub, a leader in redefining the live event experience on a global level. From first-time attendees to seasoned concertgoers, we strive to enhance every ticketing journey, ensuring our platform is the safest and most convenient for fans and sellers alike, whether they are individuals selling a single ticket or promoters orchestrating a global stadium tour.We are on the lookout for a skilled Senior Data Engineer to become an integral part of our Data team. In this capacity, you will design and implement the foundational systems and pipelines necessary for centralizing both StubHub’s internal data and third-party data sources. Our mission is to empower company-wide organizations to leverage data for analysis, reporting, new product innovation, experimentation, and machine learning. Your responsibilities will include developing the core infrastructure for our data lake and data warehouse, creating essential data models and pipelines, and crafting shared tools to facilitate the generation of high-quality, trustworthy data assets.As a Senior Data Engineer within the Data Platform team, your contributions will be pivotal in shaping core infrastructure, frameworks, and analytical data layers. You will also help define a culture of excellence in data engineering and mentor team members to achieve these standards. We seek a candidate who is not only passionate about the synergy between data and software development fundamentals but also capable of employing these principles to build a data ecosystem that is principled, maintainable, and scalable in alignment with StubHub's rapid growth. You will develop expertise in specific business domains, proactively anticipating the needs of those verticals.Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

About Harry’sHarry’s is a leading men’s grooming brand dedicated to providing exceptional quality shave, body, hair, and skin care products at an unbeatable value. Established in 2013, Harry’s transformed the shaving experience and played a pivotal role in the emergence of direct-to-consumer brands. Today, it stands as the #2 shaving brand globally, while also expanding its product range for every phase of men’s grooming routines. Additionally, Harry’s is committed to improving men's access to quality mental health care, having connected over 2 million men with essential mental health resources.Harry’s is part of Mammoth Brands, a modern consumer packaged goods company that includes category-leading brands such as Harry’s, Flamingo, Lume, Mando, and Coterie. Our mission to 'Create Things People Like More' drives us to develop a new model for brands, founders, and talent focused on meeting unmet needs, enhancing lives, and challenging the status quo. Despite our growth, we prioritize maintaining the entrepreneurial culture that has brought us success — a culture that emphasizes customer, employee, and community well-being. To date, Mammoth Brands has contributed over $20 million to nonprofit partners, reinforcing our commitment to making a positive impact.About the TeamThe Global Digital Commerce team at Mammoth Brands is instrumental in shaping the vision, growth, and execution of all digital initiatives across Harry’s, Flamingo, Mando, and Lume. We create and implement digital experiences that seamlessly connect our customers with our products while laying the groundwork for sustainable omnichannel success.Our team thrives at the intersection of brand, customer engagement, innovation, and technology. The direct-to-consumer model is at the core of our business; it’s where we launch products, learn from customer interactions, and cultivate communities. We drive product innovation and gain insights directly from our customers to enhance brand connection. We are responsible for the overall customer experience from marketing and site interaction to distribution and customer service, ensuring that analytics and insights feed back into our overall brand strategy. Ultimately, we oversee the P&L across multiple direct-to-consumer businesses, ensuring each brand flourishes digitally while sharing best practices, platforms, and capabilities across our portfolio. Together, we bring innovation, consistency, and scale to Mammoth Brands’ digital ecosystem, always keeping the customer at the center.

About UsNourish is dedicated to revolutionizing health by simplifying the journey to nutritious eating. With over half of Americans impacted by chronic conditions related to dietary habits, and poor nutrition being the leading cause of preventable deaths, we believe that health is paramount. Yet, unhealthy modern lifestyles have led to unprecedented levels of illness in our society.Nourish is tackling this urgent health crisis through our innovative food-as-medicine platform, designed to empower individuals to make better dietary choices easily. Our mobile app delivers a holistic approach to wellness, featuring personalized consultations with Registered Dietitians, health tracking, tailored content, meal logging, recipe planning, AI chat assistance, and more.With thousands of dietitians and hundreds of thousands of patients already using our platform, we cater to a diverse array of nutrition-related conditions, such as diabetes, eating disorders, kidney diseases, gastrointestinal issues, cancer, obesity, and cardiovascular diseases. We're operational in all 50 states.As a rapidly growing company, we've forged partnerships with leading health insurance providers and healthcare groups, securing over $44 million in funding from prestigious investors like Index Ventures, Thrive Capital, Maverick Ventures, Y Combinator, and Box Group, among others. Our angel investors include notable healthcare entrepreneurs and even soccer star Alex Morgan.Discover more about us through our feature in TechCrunch here and learn about our recent Series A funding here.About the RoleWe are in search of a Senior User Researcher to spearhead strategic research initiatives across the Nourish patient and provider ecosystems. Your insights will be instrumental in directing product development, enhancing clinical and patient experiences, and reshaping the delivery of nutrition care on a large scale.This role is designed for a senior individual contributor who thrives in autonomous settings and is adept at navigating complex, high-impact questions. You will excel in both fieldwork and influencing senior stakeholders. Collaborating closely with design, product, and clinical leadership, you will ensure that every decision is informed by a profound understanding of both patients seeking assistance and the dietitians providing care.

About BasisBasis is a pioneering nonprofit organization dedicated to applied AI research, driven by dual objectives that enhance each other.Our primary focus is to understand and construct intelligence. This encompasses establishing the fundamental mathematical principles of reasoning, learning, decision-making, comprehension, and explanation, alongside developing software that embodies these principles.Secondly, we aim to empower society to tackle complex challenges. This involves broadening the scale, complexity, and scope of problems we can currently address and, crucially, accelerating our future problem-solving capabilities.To realize these ambitions, we are establishing an innovative technological framework inspired by human reasoning and fostering a collaborative environment that prioritizes human values.About the RoleAs a Research Engineer, you will play a vital role in advancing Basis’ mission by converting research concepts into accurate, robust, and scalable high-quality code.We are looking for technically proficient individuals who are enthusiastic about delving deep into foundational concepts. Our research engineers are committed to conducting rigorous, high-quality science, unafraid to experiment, learn from mistakes, and explore innovative ideas.Basis thrives on collaboration, both within our team and with external partners. We seek individuals who enjoy tackling challenges greater than they can manage alone.Machine Learning Research Engineer Focus AreasThis position is aimed at experts in machine learning engineering. Key areas of focus include:Probabilistic programming and statistical inferenceDeep learningCausal inferenceProgram synthesis and analysisML Ops and systems engineeringThese areas will be explored in the context of developing reasoning systems. Research engineers will also engage with topics including programming language design and implementation, automatic differentiation, and SAT/SMT solvers.

About BasisBasis is a nonprofit organization dedicated to applied AI research, striving to achieve two interconnected objectives.Firstly, we aim to understand and develop intelligence. This involves establishing the mathematical foundations of reasoning, learning, decision-making, comprehension, and explanation; along with creating software that embodies these principles.Secondly, we seek to enhance society's capacity to address complex challenges. This means broadening the range, scale, and intricacies of the problems we can tackle today, while also accelerating our ability to solve future challenges.To fulfill these missions, we are constructing a novel technological framework inspired by human reasoning, and fostering a collaborative organization that prioritizes human values.About the RoleAs a Research Scientist, you will spearhead Basis's initiatives to deepen our comprehension of the theoretical, mathematical, and computational aspects of intelligence.We seek individuals with exceptional technical skills who are passionate about exploring concepts at their core. Our research scientists and engineers are committed to conducting rigorous, high-quality, and robust scientific inquiry, yet they embrace experimentation, learning from mistakes, and exploring innovative ideas to achieve their goals.Basis thrives on collaboration, both internally and with external partners; thus, we value team players who relish tackling challenges that surpass individual capabilities.Research FocusOur research under the MARA project is dedicated to forging new principles and technologies for modeling, abstraction, and reasoning in AI systems. The primary aim of MARA is to reveal principled methodologies for how intelligence constructs, refines, and applies world models through interactive experimentation.For this position, we specifically seek experts in Reinforcement Learning & Planning who can push the boundaries of model-based RL, exploration strategies, optimal control, and Bayesian optimization. You will develop agents capable of learning efficient policies in intricate, partially observable environments by utilizing structured world models.

About the FellowshipPostdoctoral Fellowships at Basis provide a unique opportunity for distinguished researchers to advance their expertise in the field of computational intelligence. This encompasses areas such as reasoning, learning, and decision-making. Fellows will collaborate closely with Basis Research Scientists and esteemed Principal Investigators (PIs) from leading academic institutions.About BasisBasis is a nonprofit organization dedicated to applied AI research, driven by two interdependent goals.Our primary aim is to understand and develop intelligence. This involves establishing the mathematical foundations of reasoning, learning, decision-making, comprehension, and explanation; and creating software that embodies these principles.Secondly, we strive to enhance society's capability to tackle complex problems. This entails broadening the scope and complexity of challenges we can address today and, crucially, expediting our future problem-solving abilities.To fulfill these objectives, we are constructing a new technological framework inspired by human reasoning and fostering an innovative collaborative organization that prioritizes human values.How it WorksPostdoctoral Fellows at Basis are jointly mentored and funded by Basis and partner PIs from academic institutions. Fellows will divide their time between Basis and their academic PI's lab, functioning as part of a jointly advised postdoctoral program.Our established partner PIs include: Nada Amin (Harvard), Kevin Ellis (Cornell), Armando Solar-Lezama (MIT), Youssef Marzouk (MIT), and Tom Silver (Princeton).Each Fellow is paired with a mentor from Basis, chosen to align with their research interests and aspirations.Potential Basis mentors possess a wealth of expertise in various fields, ensuring a tailored and enriching mentorship experience.

At StubHub, we are dedicated to transforming the live event experience on a global scale. Our mission is to ensure that whether someone is attending their first event or their hundredth, we provide unmatched delight from the moment they start searching for tickets until they step through the gate. We equally prioritize our sellers, from fans offering a single ticket to promoters of worldwide stadium tours, making StubHub the safest and most convenient platform for millions of fans across the globe.The Data Science team, a vital part of the broader StubHub Data organization, is seeking a seasoned and dynamic Data Science Manager to lead a growing team (currently consisting of 6 members, spanning from entry-level data scientists to senior staff) across diverse data science disciplines.As the largest secondary ticketing marketplace worldwide, StubHub generates vast amounts of consumer data, which we utilize to address unique and compelling predictive and inferential challenges in user acquisition, product recommendations, pricing optimization, ticket fulfillment mitigation, and business forecasting. In your role as Data Science Manager, you will collaborate closely with business leaders to translate their long-term strategic goals into actionable machine learning projects executed by your team on a daily basis. Your ability to provide technical oversight while fostering individual growth will be crucial to your team's long-term success.Your responsibilities will also encompass the technical and personal development of your team members, enhancing talent density through targeted mentorship, strategic career development, and excellence in execution. You will need to plan for team structure and growth as we invest more in machine learning, particularly in understanding optimal methods for building and applying generative AI solutions within our products.Joining at a pivotal moment for the Data Science practice and the company, you will play an essential role in shaping our future. While the value of this discipline is well-established and we have a high-performing team in place, we are not at a steady state. Key investment areas include establishing new depths of technical expertise (e.g., causal inference, graph ML), advocating for top-tier ML tools/platforms, and broadening the integration of data science across the organization. As a senior leader in this team, you will be instrumental in shaping and realizing this vision.

About BasisBasis is a pioneering nonprofit organization specializing in applied AI research, dedicated to achieving two synergistic objectives.The first objective is to comprehend and develop intelligence. This encompasses establishing the mathematical foundations of reasoning, learning, decision-making, understanding, and explanation; subsequently, we construct software that embodies these principles.The second objective is to enhance society's capacity to tackle complex issues. This involves broadening the scope, intricacy, and variety of challenges we can address today, while also accelerating our future problem-solving capabilities.To fulfill these ambitious goals, we are creating a robust technological foundation inspired by human reasoning, alongside a collaborative organization that prioritizes human values.About the RoleWe are in search of a Technical Program Manager who possesses a deep passion for program management and is eager to propel ambitious research initiatives. In this role, you will be the crucial link connecting our researchers, engineering teams, leadership, and external partners, requiring both technical acumen and project management skills.

About BasisBasis is a pioneering nonprofit organization focused on applied AI research, driven by dual objectives.Our first goal is to comprehend and construct intelligence. We endeavor to lay down the mathematical principles defining reasoning, learning, decision-making, understanding, and explanation, while also developing software that embodies these principles.The second aim is to enhance society's capability to tackle complex challenges. We strive to broaden the scale, complexity, and diversity of problems we can address today, and more critically, to hasten our capacity to resolve future challenges.To fulfill these ambitions, we are creating an innovative technological foundation inspired by human reasoning, alongside a collaborative organization that prioritizes human values.About the RoleAs a Data Engineer on the Platform team at Basis, you will be responsible for constructing reliable data pipelines featuring comprehensive provenance and quality controls. You will curate documented datasets for training and evaluation while ensuring that our data infrastructure scales effectively. Your work will encompass both platform-specific data needs and cross-project data coordination, minimizing redundancy and fostering shared datasets.We are in search of technically proficient individuals who regard data quality as paramount. The ideal candidate has experience with machine learning data pipelines, understands the complete lifecycle from raw data to model training and evaluation, and approaches data provenance, lineage tracking, and quality assurance with rigor. You will blend software engineering best practices with a profound understanding of data systems and machine learning requirements.This role operates across both the Platform and Research teams, working on infrastructure that supports our commercial offerings and internal research initiatives. You will play a vital role in scaling Basis's data operations to support medium-scale models, ensuring data governance as we cater to external clients, and building systems that researchers can rely on for reproducible experiments.We seek individuals who are committed to executing high-quality, robust data engineering while remaining open to iteration, learning from real-world usage, and exploring diverse approaches to achieve excellence.At Basis, collaboration is key—both internally and with our external partners. We value those who enjoy laying the groundwork for solving grand challenges that extend beyond individual efforts.

Are you passionate about creating intuitive and engaging user experiences? Join our dynamic team at Mindlance as a User Experience Designer, where you will play a crucial role in shaping the future of digital products. Your expertise will drive innovative design solutions that enhance user satisfaction and business outcomes.In this role, you will collaborate with cross-functional teams to gather user requirements, conduct usability testing, and develop wireframes and prototypes. If you thrive in a fast-paced environment and are eager to contribute to impactful projects, we want to hear from you!

Join SeatGeek: Where Live Events Come to Life At SeatGeek, we recognize that live events are transformative experiences that bring people together. Our innovative technology and commitment to a fan-first approach are revolutionizing the ticketing landscape. We are on the lookout for a talented Senior UX Designer to join our dynamic user experience team. This individual will leverage their expertise in behavioral design, systems thinking, and storytelling to redefine live experiences. As a pivotal part of our team, you will craft strategies, lead design initiatives, and collaborate effectively with cross-functional teams including product, engineering, marketing, and customer success. Your vision will integrate various aspects of our business, propelling our platform to become the top-tier ticketing service in the industry.

At StubHub, we are dedicated to transforming the global live event experience. Whether it's a person's first concert or their hundredth game, we strive to provide exceptional service from the very first ticket search to the moment they enter the venue. Our commitment extends to sellers as well, ensuring that whether a fan is selling a single ticket or a promoter is managing a large stadium tour, StubHub remains the most secure and user-friendly platform available to millions of fans worldwide.We are in the process of rebuilding our data foundation from the ground up, and we are seeking aSenior Analytics Engineer who excels at the intersection of data infrastructure, business strategy, and collaborative teamwork. If you are passionate about owning essential systems that will drive pricing, personalization, experimentation, and more—this opportunity is for you.

Datadog is in search of a visionary leader in User Research to spearhead the next phase of our research initiatives. In this pivotal role, you will guide a team that marries human insights with quantitative analysis and AI-driven synthesis, crafting products that genuinely resonate with our customers while delivering significant business results. At Datadog, we empower our clients to visualize and troubleshoot complex, distributed systems at scale, ensuring their continuous health.As the Director of User Research, you will be instrumental in translating intricate technical data into user-friendly experiences. You will foster a fast-paced, actionable research culture that is seamlessly integrated into our product development lifecycle.Your responsibilities will include building and mentoring a high-performing research team while equipping our design and product teams with the necessary tools and methodologies to gain deep insights into customer pain points and motivations. You will drive the team towards strategic influence that translates into measurable business outcomes.

WireScreen, a dynamic Series A startup, is revolutionizing the way businesses navigate one of the world's most intricate business environments. Our intelligence platform is designed to enhance clarity in global supply chains and mitigate China-related risks by uncovering the complex networks, relationships, and financial connections that underpin organizations. This enables our clients to identify links, eliminate barriers, and make informed decisions.Supported by Sequoia Capital and Harpoon Ventures, our diverse team includes a Pulitzer Prize-winning journalist and senior engineers from industry giants like Google, Twitter, and Oracle. Despite launching just three years ago, we have already gained significant traction with elite government clients, and we are just beginning our journey. If you have a passion for enhancing transparency and security in global systems, now is an ideal time to become part of our mission.Explore our CEO's blog detailing how WireScreen traced DeepSeek’s origins back to 2023, well before it gained mainstream attention in 2025.About the Role:The Research team at WireScreen is the core of our operations, where data transforms into actionable insights. As a Senior Research Associate, you will collaborate with our talented engineering team to enhance WireScreen's data with critical industry intelligence, insights into the Chinese market, and relevant supply chain risk information in response to a rapidly changing global economy.This role includes ownership of WireScreen Collections, a key differentiator and a highly valued asset for our clientele. You will be responsible for curating structured datasets of companies, individuals, and relationships by tracing ownership, subsidiaries, and affiliations across various jurisdictions. Your work will be pivotal in uncovering the risks embedded within ownership chains, investors, partners, and suppliers—such as identifying military connections or providing insights into a company’s investments in sectors like electric vehicle supply chains or the quantum industry ecosystem.Your success in this position will allow you to develop unique insights into global supply chains and the interconnections between significant businesses, governments, and individuals that drive the global economy.What You'll Do:Collection Development: Design, build, and maintain curated datasets of companies, individuals, and corporate networks through hands-on investigative research.Collection & Profile Maintenance: Regularly update and refine WireScreen Collections based on strict criteria and user feedback.Data Pipeline & Quality: Ensure high standards in data integrity and pipeline efficiency.

Join our dynamic team as a Senior User Experience (UX) Designer where you will play a pivotal role in crafting exceptional user-centric designs for our innovative projects. Your expertise in UX design will help us enhance the overall user journey and contribute significantly to our product development.

DailyPay is reshaping payroll for employees across the United States through an on-demand pay platform. With headquarters in New York City and operations extending to Belfast, the company focuses on supporting employee motivation and financial well-being. More information is available at DailyPay's Press Center. The Senior Product Researcher will play a central role in building DailyPay’s flagship consumer financial product, aimed at helping millions of workers manage their earned wages. This position works within a collaborative product strategy team and serves as the primary advocate for user perspectives across product, design, engineering, and marketing groups. The role emphasizes applying user-centered design principles at scale to deliver meaningful financial experiences. What you will do Champion the needs and perspectives of DailyPay users throughout product, design, engineering, and marketing initiatives. Design and conduct qualitative research such as in-depth interviews, ethnographic studies, and diary studies. Plan and execute quantitative research to complement or challenge qualitative insights. Spot new product opportunities by analyzing user needs, market trends, and behavioral data, with a strong focus on mobile interfaces. Create personas, behavioral archetypes, journey maps, and service blueprints to foster team understanding and highlight key opportunities. Work with product teams to reframe concepts as testable hypotheses. Prototype and organize concept testing with users, targeting essential product flows. Lead workshops to synthesize research findings and develop creative solutions. Participate in user-centered design sprints with cross-functional partners. What we look for Curiosity and an entrepreneurial approach to problem solving. Expertise in a variety of research methods, both qualitative and quantitative. Strong understanding of user behavior and the ability to turn insights into actionable product improvements. Experience identifying and implementing enhancements to consumer financial products.