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Senior Service Account Manager

Pure StorageSeoul, South Korea
On-site Full-time

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Experience Level

Senior

Qualifications

Proven experience in customer relationship management and technical account management. Strong problem-solving skills and ability to handle complex customer queries. Excellent communication and interpersonal skills to interact effectively with diverse teams and clients. Ability to work independently and as part of a collaborative team. Deep understanding of Pure Storage products and solutions is a plus.

About the job

Join us at the forefront of technological innovation as we revolutionize the data storage industry. As a leader in this exhilarating field, you will cultivate innovative ideas, grow alongside a talented team, and help shape the future of technology.

If you are ready to embrace unlimited possibilities and make a significant impact, we invite you to become part of our journey.

THE ROLE

As a Senior Service Account Manager (Senior SAM), your main focus will be on managing and enhancing customer relationships, steering post-sales and support activities, and ensuring the successful implementation and operation of Pure Storage products and solutions. This pivotal role will orchestrate the customer experience, especially within our most significant and strategic accounts. The ideal candidate will serve as a customer advocate with extensive industry knowledge, acting as a trusted advisor and subject matter expert, dedicated to driving customer satisfaction, retention, and business growth.


WHAT YOU’LL DO

  • Customer Relationship Management:
    • Foster and develop customer relationships, taking accountability for post-sales and support activities. You will thrive in a matrixed environment, influencing, driving, and executing to meet the high standards expected.
    • Act as a trusted advisor, advocate, and subject matter expert for customers.
    • Build and maintain robust relationships with customers, serving as their primary point of contact.
    • Facilitate large, complex customer engagements across various Pure Storage product lines, functions, and solutions.
    • Occasional travel to customer sites for in-person meetings, which may reach up to 30% in EMEA and APJ regions, and approximately 15% on average for AMS.
  • Coordination and Communication:
    • Lead regularly scheduled status calls, providing ongoing updates summarizing key activities, outstanding issues, and the health and performance of Pure products.

About Pure Storage

At Pure Storage, we are committed to fostering a culture of innovation and excellence. As a leader in the data storage industry, we challenge the status quo and drive technological advancements that empower businesses to thrive in a digital world. Join a team where your ideas are valued and contribute to transformative projects that make a real difference.

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