About the job
Join us at the forefront of technological innovation as we revolutionize the data storage industry. As a leader in this exhilarating field, you will cultivate innovative ideas, grow alongside a talented team, and help shape the future of technology.
If you are ready to embrace unlimited possibilities and make a significant impact, we invite you to become part of our journey.
THE ROLE
As a Senior Service Account Manager (Senior SAM), your main focus will be on managing and enhancing customer relationships, steering post-sales and support activities, and ensuring the successful implementation and operation of Pure Storage products and solutions. This pivotal role will orchestrate the customer experience, especially within our most significant and strategic accounts. The ideal candidate will serve as a customer advocate with extensive industry knowledge, acting as a trusted advisor and subject matter expert, dedicated to driving customer satisfaction, retention, and business growth.
WHAT YOU’LL DO
- Customer Relationship Management:
- Foster and develop customer relationships, taking accountability for post-sales and support activities. You will thrive in a matrixed environment, influencing, driving, and executing to meet the high standards expected.
- Act as a trusted advisor, advocate, and subject matter expert for customers.
- Build and maintain robust relationships with customers, serving as their primary point of contact.
- Facilitate large, complex customer engagements across various Pure Storage product lines, functions, and solutions.
- Occasional travel to customer sites for in-person meetings, which may reach up to 30% in EMEA and APJ regions, and approximately 15% on average for AMS.
- Coordination and Communication:
- Lead regularly scheduled status calls, providing ongoing updates summarizing key activities, outstanding issues, and the health and performance of Pure products.

