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Senior Product Solutions Analyst | Housing

EliseAINew York City
On-site Full-time $90K/yr - $110K/yr

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Experience Level

Senior

Qualifications

Qualifications:Solid technical foundation in product solutions and systems analysis. Demonstrated ability to deliver exceptional customer service and support. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. A desire to learn and grow within the technical landscape.

About the job

About EliseAI

At EliseAI, we are dedicated to enhancing crucial sectors such as housing and healthcare. These are fundamental needs for everyone, yet securing them can often be a challenge.

By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users in these essential services.

  • Housing: We streamline the process for renters by simplifying apartment tours, lease signings, maintenance requests, and ongoing communication with property teams—bringing all necessary resources into one cohesive platform.

  • Healthcare: We facilitate appointment scheduling, intake form completion, and effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.

With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to further our mission.

About The Role

We are seeking a passionate Senior Product Solutions Analyst who excels at tackling complex challenges, is committed to delivering outstanding customer experiences, and is eager to expand their skill set. In this role, you will gain valuable exposure to technical problem-solving, systems thinking, and product knowledge, while honing essential communication and troubleshooting abilities within a client-facing engineering context. We prioritize the growth of our team, making this position an excellent opportunity for those looking to transition into deeper technical ownership.

This role is well-suited for individuals with a strong technical background who aspire to evolve from support roles into solution architecture, systems thinking, and product-related problem-solving.

You will play a pivotal role in guiding clients through EliseAI’s platform, with your insights directly informing our technical solutions and product enhancements.

Key Responsibilities

  • Deliver Tier 2 technical support to clients through Zendesk, ensuring issues are resolved quickly and accurately.

  • Investigate, troubleshoot, and resolve complex technical challenges, escalating issues when necessary.

  • Serve as a subject matter expert, providing insights and recommendations to enhance product offerings and processes.

About EliseAI

EliseAI is pioneering advancements in housing and healthcare, striving to make these essential services more accessible and efficient for everyone. Our innovative AI-driven solutions are designed to streamline processes and improve user experiences, ensuring that individuals can focus on what truly matters.

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