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Senior Desktop Engineer

NCS Pte LtdSingapore
On-site Contract

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Experience Level

Mid to Senior

Qualifications

Minimum ITE/Diploma with at least 3 years of experience in desktop support. Proven experience with Microsoft Windows 10 and Microsoft Office 365 for a minimum of 3 years. Strong knowledge in supporting workstations and related components. Excellent verbal and written communication skills. Strong coordination and organizational skills. Ability to prioritize tasks effectively and work with a sense of urgency. Capable of effectively communicating with team members and managers.

About the job

Join NCS as a Senior Desktop Engineer and be the first point of contact for our valued customers. In this pivotal role, you will deliver timely and effective desktop support, addressing a variety of IT issues and inquiries. You will also ensure compliance with software standards, licensing, and operational protocols. Your responsibilities will encompass:

  • Building, testing, installing, and managing client platforms to satisfy business requirements and service levels.
  • Troubleshooting and resolving client platform issues promptly.
  • Responding quickly to incidents, investigating, and providing both temporary and permanent solutions. Keeping stakeholders updated on progress.
  • Processing service requests related to client platforms.
  • Monitoring service levels, documenting system configurations, and providing regular reports to stakeholders.
  • Participating in client platform implementation and upgrade projects.
  • Managing client platform implementation and upgrade projects effectively.
  • Conducting research and evaluation of client platform tools.
  • Providing technical advice related to systems to customers and project teams.
  • Overseeing client platform management systems.
  • Managing system changes through the change request process and updating relevant parties.
  • Engaging in presales activities related to client platforms.
  • Gathering business and application requirements to conduct infrastructure analysis and design.
  • Ensuring service levels meet expectations and proposing action plans when necessary.
  • Establishing facility management standards and best practices to ensure operational consistency across teams.

About NCS Pte Ltd

NCS is a premier technology services provider operating across the Asia Pacific region, with a presence in over 20 cities. Our mission is to leverage technology to create extraordinary outcomes and drive lasting value for our communities, partners, and employees. With a diverse workforce of 13,000, we have successfully delivered large-scale, mission-critical projects for governments and enterprises throughout Singapore and the APAC region.

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