companyKong Inc. logo

Senior Customer Success Manager

Kong Inc.Singapore
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Mid to Senior

Qualifications

What You Bring:• A minimum of 4 years in a technical, customer-facing role such as Technical Account Management, Sales Engineering, or Professional Services.• Familiarity with developer concepts including DevOps, full-stack application development, and microservices within cloud environments.• Exceptional communication skills with the ability to simplify and convey complex technical issues and solutions.• Proficiency in storytelling with data to demonstrate the business value achieved through Kong’s products.• Strong collaboration skills across diverse teams (Sales, Product, Engineering, Marketing, Support) to advocate for customer needs.• A proactive approach to solving challenging technical problems with minimal supervision.• Proven track record of managing multiple projects, focusing on detail, and achieving results in areas such as customer satisfaction and feature adoption.• Experience with API management platforms is a plus.• Previous involvement in a tech startup environment is advantageous.• Proficiency in Cantonese and Mandarin is an added benefit.

About the job

Join Us in Transforming Global Connections!

At Kong, we believe in empowering our customers to build better connections around the world. If you’re intrigued by this role but don’t meet every single requirement, we encourage you to apply! We value strength in key areas and a willingness to learn.

Your Responsibilities:

• Facilitate onboarding for new clients by assessing their needs, establishing key timelines, and identifying potential obstacles.
• Act as the voice of the customer, understanding and documenting their use cases, architecture, and future plans.
• Champion the use of Kong products through engaging demonstrations and interactive technical workshops.
• Collaborate with clients to uncover new use cases and enhance their utilization of the Kong API platform.
• Create a roadmap to ROI with a Joint Success Plan, highlighting the business value derived from our solutions.
• Cultivate strong, trusting relationships with customers to become their trusted technical advisor.
• Participate in customer renewals and expansion efforts.
• Manage customer escalations effectively, representing the product and service teams.
• Utilize Kong’s customer maturity model to manage client accounts proactively.
• Conduct regular reviews of Kong implementations and share industry best practices.

About Kong Inc.

Kong Inc. is a leader in cloud-native API management and microservices, dedicated to helping organizations unlock the potential of their digital ecosystems. Our innovative solutions empower developers and businesses to connect seamlessly, driving efficiency and scalability.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.