Senior Customer Success Manager

About UsAt EnterpriseDB, we offer a cutting-edge data and AI platform that empowers organizations to fully leverage the capabilities of Postgres for transactional, analytical, and AI workloads across any cloud environment. We enable enterprises to mitigate risks, optimize costs, and achieve scalable operations in a data-driven world. With over 1,500 global customers, we are the foremost contributor to the dynamic PostgreSQL community, supporting a diverse range of sectors including government, finance, media, and IT. Our innovative solutions allow customers to modernize outdated systems and eliminate data silos while harnessing the power of enterprise-grade open-source technologies. We ensure up to 99.999% availability with critical features such as security, compliance, and observability. For more information, visit www.enterprisedb.com.The Senior Customer Success Manager (CSM) is dedicated to deeply understanding our customers and partners, ensuring their success through exceptional service. The CSM will operate independently and collaboratively across departments to identify opportunities for growth, renewal, and overall customer satisfaction within their portfolio. The primary objective of this role is to cultivate a successful and loyal customer base committed to EDB through trusted advisor relationships. This individual will take ownership of their account portfolio with a strong emphasis on customer retention, providing technical product guidance, delivering strategic business value and insights, driving product adoption and trust, and uncovering opportunities to enhance value across our customers’ operations. This position demands remarkable tenacity, analytical skills, strategic thinking, service orientation, leadership, and a genuine passion for customer satisfaction and success.The ideal CSM will have knowledge, expertise, and experience in various areas, including:Technology Account ManagementBuilding deep customer relationshipsDriving customer engagement and retentionTechnical support and guidance

Join Us in Transforming Global Connections!At Kong, we believe in empowering our customers to build better connections around the world. If you’re intrigued by this role but don’t meet every single requirement, we encourage you to apply! We value strength in key areas and a willingness to learn.Your Responsibilities:• Facilitate onboarding for new clients by assessing their needs, establishing key timelines, and identifying potential obstacles.• Act as the voice of the customer, understanding and documenting their use cases, architecture, and future plans.• Champion the use of Kong products through engaging demonstrations and interactive technical workshops.• Collaborate with clients to uncover new use cases and enhance their utilization of the Kong API platform.• Create a roadmap to ROI with a Joint Success Plan, highlighting the business value derived from our solutions.• Cultivate strong, trusting relationships with customers to become their trusted technical advisor.• Participate in customer renewals and expansion efforts.• Manage customer escalations effectively, representing the product and service teams.• Utilize Kong’s customer maturity model to manage client accounts proactively.• Conduct regular reviews of Kong implementations and share industry best practices.

Senior Customer Success Manager About Us: BlackSky is a pioneering real-time intelligence firm that operates the world’s most sophisticated space-based intelligence platform. We provide our clients with satellite imagery, automated analytics, and high-frequency monitoring of strategic locations, economic assets, and global events. Trusted by leading military and intelligence organizations, as well as commercial enterprises, BlackSky equips decision-makers with the foresight necessary to address critical issues impacting national security and economic stability. Our data empowers governments and businesses to observe, comprehend, and anticipate change in real-time, granting a significant strategic advantage for timely action. Our diverse global team leverages cutting-edge technology to create meaningful impacts worldwide, with a strong commitment to a people-first, customer-centric, and enjoyable work culture. BlackSky is on the lookout for a dynamic and skilled Senior Customer Success Manager to enhance the customer journey, from onboarding to ongoing management (billing, notifications, etc.). As we expand our international portfolio, we need a collaborative team player ready to cover working hours in the Middle East and/or Europe. The ideal candidate will possess the ability to engage effortlessly with both internal and external stakeholders across various organizational levels and cultural backgrounds. You should be customer-focused, enthusiastic, reliable, and detail-oriented. **Availability Requirement:** Must be available to work from 0100-1200 UTC on Saturdays, and from 2200-1200 UTC on Sundays as part of a 40-hour work week (remaining schedule may be negotiable). This position reports to the Director of Customer Success and is a remote role based in Singapore. Please note that relocation assistance is not provided.

As an Enterprise Customer Success Manager at Datadog, you will take the lead in nurturing robust relationships with our most significant and strategic clients, driving the adoption of new products while ensuring a positive customer experience. Your role will involve advocating for customer needs within the organization and proactively seeking growth opportunities. Utilizing a structured methodology, you will identify each customer's unique requirements and effectively communicate the value of Datadog's offerings.At Datadog, we cherish our company culture, which fosters relationships, collaboration, and creativity. We operate in a hybrid work environment, providing our Datadogs the flexibility to achieve a harmonious work-life balance that suits them best.

About Tenable:Tenable® is a leader in Exposure Management, trusted by over 44,000 organizations worldwide to understand and mitigate cyber risk. Our solutions empower 65% of the Fortune 500, 45% of the Global 2000, and major government agencies. Join us in our mission to enhance cybersecurity!Why Work at Tenable?When you ask our team what makes Tenable a fantastic workplace, the answer is always, “Our people!” We collaborate to develop innovative, top-tier cybersecurity solutions while fostering a culture of inclusion, respect, and excellence. As a member of our #OneTenable team, you’ll work alongside some of the most talented professionals in the industry, with the support and resources necessary to make a meaningful impact. Together, we achieve exceptional results and celebrate our successes!Your Role:As the Senior Director of Customer Success, you will be responsible for developing and leading a team of Customer Success Managers and managing strategic client accounts. Your primary focus will be on driving revenue growth, nurturing executive-level client relationships, and overseeing the day-to-day management of these crucial accounts.Your Opportunity:Build and lead a team of account managers to ensure high customer satisfaction and retention by fostering strong customer relationships and delivering customized service and innovative solutions for our entire customer portfolio.Exhibit in-depth knowledge of our software products and operational procedures while coordinating all essential operating groups that support each enterprise client.Formulate strategies to meet customer expectations, promote growth, and maximize ROI, ensuring that Tenable’s software adds significant value.Establish and maintain robust professional relationships with Research and Design, Sales, Sales Operations, Marketing, and Customer Advocacy teams.Delegate tasks to appropriate operational teams, monitor progress against benchmarks, and drive projects to completion.Lead account management meetings, engaging and managing stakeholders for successful project outcomes.Forecast and analyze key account performance metrics.Conduct regular monthly and quarterly strategic business reviews with all enterprise accounts and facilitate the development of action plans to address any issues.Identify growth opportunities within enterprise accounts and collaborate with relevant sales representatives to facilitate expansion.Recruit, mentor, and provide training and development opportunities for the account management team.

Saviynt provides an AI-driven identity platform that helps organizations manage and govern access for both people and automated users. Their solutions protect digital assets, support compliance, and streamline operations for major brands, Fortune 500 companies, and government agencies. More details can be found at www.saviynt.com. Role overview The Senior Customer Success Manager builds strong relationships with clients and helps them get the most from Saviynt’s products and services. Acting as a trusted advisor, this role connects client business needs to Saviynt’s solutions and supports customers throughout their journey. What you will do Guide customers on best practices and strategic use of the Saviynt platform. Recommend adoption strategies that align with each client’s goals. Identify opportunities to expand service engagement and deliver added value. Analyze data to inform recommendations and improve customer outcomes. Success measures Increased customer satisfaction scores. Better retention and renewal rates. Expansion of Saviynt’s presence within client organizations. Location This role is based in Singapore.

We are seeking an enthusiastic Manager of Enterprise Customer Success to lead, recruit, onboard, and mentor a dynamic team of Enterprise Customer Success Managers. This team is dedicated to fostering customer adoption through effective onboarding and educational initiatives while championing customer needs within our organization. This is an exceptional opportunity to become part of a leading company in the technology sector and make a significant impact.What You'll Achieve:Oversee the recruitment, onboarding, and training of a high-performing team of Enterprise Customer Success Managers dedicated to enhancing customer adoption.Guide your team in developing executive relationships with key accounts among Fortune 1000 companies.Manage the customer lifecycle, including onboarding new clients, analyzing usage patterns to identify renewal risks, and uncovering opportunities for contract enhancements.Collaborate with cross-functional teams within Datadog, including Sales, Support, Enablement, Product, Finance, and Legal.Act as an escalation point for customers and internal teams, ensuring successful customer experiences and adoption.Strive to maintain customer satisfaction while efficiently troubleshooting and resolving issues.Your Profile:Minimum of 5 years of experience in Customer Success or Account Management in the SaaS industry.Proven ability to lead a high-performing team of Enterprise Customer Success Managers with at least 3 years of experience in people management and coaching.Strong knowledge of the B2B technology landscape or subscription-based software is preferred.Experience working with Fortune 1000 companies and global brands across various industries.Customer-centric with a focus on a customer-first approach in all interactions.At Datadog, we prioritize our office culture, valuing the relationships and creativity that collaboration fosters. Our hybrid working model promotes a balance between work and personal life.

Join Notion as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals using our platform. You will be the primary point of contact for our customers, fostering strong relationships and delivering exceptional support. Your expertise will drive customer satisfaction and retention, allowing us to maintain our reputation for excellence.

The Role: This pivotal customer-facing position is essential in ensuring that our clients derive maximum value from their investment in Tanium. As a Customer Success Manager, you will play a crucial role in maintaining our distinguished base of high-value, loyal customers who depend on Tanium for comprehensive endpoint management. The ideal candidate will adeptly manage a diverse portfolio of clients, leveraging both quantitative data and qualitative insights to determine optimal engagement strategies that yield the desired outcomes. Your Responsibilities: Drive successful business outcomes for clients, fostering world-class retention and expansion for Tanium through collaboration with a dedicated account team comprising Sales, Solution Engineers, Domain Architects, and more. Partner with senior team members to navigate the unique complexities and segmentation of your customer base, establishing the most effective path to full adoption and expansion of the Tanium platform. Utilize your insights to overcome challenges in implementing new technologies. Build and sustain strong relationships with customers to ensure alignment with their business objectives. Identify opportunities for deeper integration of Tanium into customer workflows to enhance their ROI and explore new solution areas. Manage activities and data to promote adoption and deliver value based on agreed-upon plans with clients, which may involve creating artifacts like Value Plans, tracking actions and risks, and updating internal systems such as Salesforce and Gainsight. Assist in conducting strategically-focused Executive Business Reviews in collaboration with Sales, Solution Engineers, and broader account team members. Contribute to the ongoing development of internal practices to enhance the maturity and effectiveness of our Customer Success function.

The Customer Success Team at RTI is passionate about creating outstanding customer experiences that drive substantial business value. As a Customer Success Manager, your primary focus will be on cultivating strong relationships with our customers, ensuring successful product adoption, and identifying new project opportunities. Your contributions will be pivotal to RTI's overall success by enhancing customer retention and loyalty while supporting revenue growth. Key ResponsibilitiesCustomer Engagement:Serve as a trusted advisor by engaging proactively to maximize the value of our customers’ products and services.Develop a deep understanding of customer organizations and their practices to foster relationships with key influencers and decision-makers.Collaborate with internal teams (Products and Markets, Services, Marketing) to provide customers with the latest solutions and expertise.Monitor customer health and proactively address any potential risks to customer satisfaction and experience.Customer Retention & Expansion:Work closely with the Account Manager to align on account strategy and ensure successful execution.Identify upsell and new project opportunities within existing customers, facilitating seamless transitions to the Account Manager and Field Application Engineer.Track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives.Customer Success Strategy & Execution:Collaborate with the Customer Success team to refine best practices, methodologies, and playbooks.Assist in implementing technology solutions to enhance our ability to serve customers at scale.

Role Overview Sofarocean is hiring a Customer Success Manager for the APAC region, based in Singapore. This role focuses on building strong client relationships and supporting customers as they use Sofarocean’s services. The position centers on understanding client needs and helping them get the most value from our offerings. What You Will Do Work closely with customers throughout the APAC region to understand their goals and challenges Provide solutions tailored to each client’s requirements Support customers to ensure they benefit fully from Sofarocean’s services Drive engagement and help retain key accounts Contribute directly to customer satisfaction and company growth Location This position is based in Singapore.

Are you an enthusiastic Customer Success Manager with extensive experience in managing clients within the SaaS sector? Are you ready to embark on a new journey in an innovative and dynamic market? Do you possess a proven track record of working with medium to large enterprises across the APAC region? If so, we would love to hear from you!Your Impact:As a vital member of our global Revenue team, you will advocate for the value of Elliptic while identifying and nurturing new commercial opportunities among our current client base. In your role as Customer Success Manager, you will oversee a designated portfolio of customers in the APAC region. This strategic position is crucial in guiding our clients on their journey to success with Elliptic's blockchain analytics solutions and expanding the scope of our accounts.Your primary objective will be to achieve a net account retention rate alongside meeting upsell targets.Additionally, you will lead the onboarding and training processes for our clients, enhancing their experience and satisfaction with our products. This is an exciting opportunity for a seasoned professional eager to make a significant impact in both the company and the emerging technology sector. Working at Elliptic is guaranteed to be both fascinating and challenging!Your Responsibilities:Facilitate the onboarding of new clients, ensuring long-term success and alignment with their goals.Act as the advocate for our customers and collaborate with cross-functional teams to enhance their experience.Create and uphold high-quality Success plans aimed at achieving adoption, retention, advocacy, and identifying upsell opportunities within your accounts.Work closely with Account Executives on enterprise accounts to identify and drive value growth.Manage the complete sales process for upsell opportunities in your non-enterprise accounts, including pitches, demos, and contract negotiations.Promote a high Net Dollar Retention (NDR) and Gross Dollar Retention (GDR) for your portfolio.Provide feedback from the field to inform our product roadmap.You Will Thrive Here If You:Have substantial experience in Account Management and can demonstrate success in a SaaS environment.

Who We Are About Stripe Stripe is a premier financial infrastructure platform empowering businesses of all sizes. From global corporations to innovative startups, millions rely on Stripe to process payments, enhance revenue, and unlock new business possibilities. Our mission is to elevate the GDP of the internet, and we have a monumental journey ahead. This is your chance to broaden the global economy's reach while engaging in impactful work that defines your career. About the Team As a Customer Success Manager at Stripe, you will be pivotal in overseeing the entire post-sales journey for our users. Your collaboration will ensure that they extract maximum value from their investments, leading to successful projects, customer loyalty, and renewals. Few positions have such a direct influence on the company's growth. What You'll Do You will serve as a trusted advisor to our clients, gaining in-depth insights into their business needs and helping them optimize their experience with Stripe. This role requires close collaboration with the user account team and senior executives, engaging in discussions around product, payments, and technical aspects at various organizational levels. You will act as the user’s internal champion, ensuring they enjoy a seamless Stripe experience while collecting feedback to inform future user-centric innovations. This role is perfect for someone who excels in building relationships and driving business growth. Responsibilities Lead post-sale engagement, customer retention, and growth strategies for your clients in the Greater China region, collaborating closely with the Account Executive. Identify expansion opportunities within accounts, driving business outcomes, and ensuring customer success in partnership with the account team. Cultivate and maintain relationships with senior executives in business, product, engineering, finance, and IT alongside the Account Executive and team. Promote Stripe's customer success narratives and advocate for customer success systems and processes. Clearly communicate and drive customer use cases, value realization, and growth while maintaining your role as a trusted advisor. Act as a knowledgeable payments and commerce consultant for clients, educating them on the benefits and applications of our products and the industry. Conduct quarterly business reviews with the account team to align on business priorities, payment performance, optimization opportunities, and service satisfaction.

Join Canary Technologies as a Customer Success Manager and play a crucial role in ensuring our clients in the APAC region receive exceptional service and support. You will work closely with clients to understand their needs, help them achieve their goals, and ensure they derive maximum value from our solutions.As a key player in our customer success team, you will be responsible for onboarding new clients, providing ongoing support, and developing strategies to enhance customer satisfaction and retention. Your ability to build strong relationships and communicate effectively will be vital in this role.

About Us:Portcast is an innovative logistics technology startup based in Singapore, supported by venture capital. We are dedicated to developing a cutting-edge platform for real-time transportation visibility across global supply chains. Our mission is to empower shippers, manufacturers, and logistics providers to transform data into actionable insights, leading to significant business outcomes.Our platform transcends mere visibility; it facilitates scalable action by identifying risks early on, enabling teams to mitigate detention and demurrage, streamline exception management, and expedite invoice processing with integrated evidence. By converting visibility into tangible results, we help reduce costs, enhance operational efficiency, and create more predictable supply chains.Founded in 2018 and backed by prominent technology investors, Portcast is at the forefront of an industry experiencing critical digital transformation. Our team, consisting of skilled software engineers, data scientists, and logistics professionals, is committed to making supply chains not only visible but also decisively actionable from end to end.About the Role:We are seeking a Customer Success Manager to join our fully remote team. In this commercial-facing position, you will manage a portfolio of customers comprehensively, from onboarding and adoption through to expansion and retention.Your initial focus will be on managing mid-market and SMB customers, with a clear progression path to handle larger and more complex accounts independently, including enterprise customers.The essence of this role is to drive actionability. You will assist customers in transforming data into informed decisions that yield measurable business impact. Additionally, you will identify and spearhead expansion opportunities where we clearly create value, collaborating closely with Sales and Product teams to scale successful initiatives.This is a high-impact opportunity for a motivated individual who thrives on owning outcomes, influencing product direction, and achieving a balance between customer success and commercial growth.

Role overview The Customer Success Manager at field-ai serves as the main contact for clients in Singapore. This position focuses on guiding clients through onboarding, product adoption, and continued use of field-ai’s AI solutions. The role is central to helping clients achieve their goals with the company’s offerings. What you will do Develop and maintain strong relationships with clients Gain a clear understanding of each client’s needs and objectives Represent client interests within field-ai Support clients as they work toward their business outcomes using field-ai’s products Requirements Background in managing client relationships Demonstrated commitment to customer experience Skill in understanding and communicating client needs within an organization This role is based in Singapore.

Role Overview Similarweb is hiring a Customer Success Manager in Singapore to support both SMB and Enterprise clients. This role focuses on helping clients get the most from Similarweb’s analytics platform by building strong partnerships and encouraging product adoption. What You Will Do Guide new clients through onboarding and setup Maintain ongoing relationships with SMB and Enterprise accounts Deliver responsive support and address client questions or concerns Promote effective use of the platform to help clients reach their goals Act as a client advocate within Similarweb

Join Our Team as a Customer Success ManagerAt Airwallex, we are redefining the financial landscape with our innovative payments and financial solutions tailored for global businesses. Our unified platform empowers over 200,000 enterprises, including industry leaders like Brex, Rippling, and SHEIN. We are on a mission to help businesses manage their payments, treasury, and financial operations seamlessly.Founded in Melbourne and now operating in 26 offices worldwide, Airwallex boasts a talented team of over 2,000 professionals. With a valuation of US$8 billion and backing from top investors such as T. Rowe Price and Visa, we are committed to creating the future of global banking.Are you ready to take on the most ambitious challenge of your career? If so, we invite you to join our dynamic team!Your ImpactWe are seeking a commercially driven Customer Success Manager focused on driving revenue within our existing client base. This role is fast-paced and reactive, requiring you to monitor real-time client data to identify and act on upsell and cross-sell opportunities swiftly. Your primary objective will be to leverage usage signals to spot high-revenue potential and convert these opportunities into tangible results.

Role Overview Statista, Inc. is hiring a Client Success Manager for Korea, based in Singapore. This role focuses on supporting Korean clients and helping them get the most from Statista’s data and insights. The position centers on building strong relationships, understanding client needs, and delivering effective solutions. What You Will Do Work closely with clients in Korea to understand their goals and challenges Offer tailored recommendations and solutions using Statista’s data products Maintain ongoing communication to ensure client satisfaction Help clients realize the full value of Statista’s insights and services Build and nurture long-term client partnerships

About Filigran Filigran, established in October 2022, develops open-source cyber threat management tools for organizations worldwide. Our products help predict threats, uncover vulnerabilities, and strengthen security frameworks. Over 6,000 public and private organizations use our solutions to improve their cybersecurity posture. Role Overview Filigran is hiring a Customer Success Manager based in Singapore. This remote role focuses on building and maintaining strong relationships with customers across Southeast Asia. The Customer Success Manager works closely with support, engineering, and product teams to help customers reach their goals and get the most from Filigran’s tools. Acting as a trusted advisor, the role ensures a positive experience throughout the customer journey. Key Responsibilities Guide customers through onboarding, adoption, training, and renewal phases. Develop and maintain proactive relationships with customers in Southeast Asia. Work with the Sales team to identify upsell and cross-sell opportunities. Coordinate with internal teams to resolve customer issues efficiently. Collaborate with Customer Support Engineers for seamless service delivery. Collect and share customer feedback to help improve products and services. Track success metrics and use data to inform customer engagement strategies. Collaboration Report to the Head of Customer Success. Work closely with Customer Support Engineers, Sales, Product, and Engineering teams. Partner with regional teams to address the needs of customers in Southeast Asia. Coordinate across functions to support customer satisfaction and retention. Ideal Candidate At least 3 years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or technology. Based in Singapore, with experience supporting customers in Southeast Asia. Strong communicator with a proactive approach to building relationships. Comfortable analyzing data and applying insights to guide strategy.