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Senior Customer Success Manager - UAE

On-site Full-time

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Experience Level

Senior

Qualifications

Strong client relationship management, strategic planning, and analytical skills.

About the job

About Us
At Sully.ai, we are dedicated to revolutionizing healthcare.

We believe that everyone deserves access to excellent medical care. Unfortunately, the current healthcare landscape is riddled with delays, misdiagnoses, administrative inefficiencies, and clinician burnout.

Our Mission: One Human, One Doctor. We create AI-powered teammates designed to assist healthcare professionals—be it scribes, nurses, receptionists, or translators—utilizing our proprietary cutting-edge models in real-world healthcare settings.

Our Success:

  • Over 450 organizations onboarded in just 16 months.

  • Our AI agents save approximately 2.8 hours of administrative work daily and reduce onboarding time by 85%.

  • More than 5 million clinical tasks completed across 36+ specialties.

  • Successfully raised $25 million from notable investors such as Y Combinator, Eric Yuan, Amity, and Semper Virens.

  • Our patented AI architecture, MedCon-1, significantly outperforms models like GPT-4.5, Gemini, and Claude in clinical reasoning tasks.

We seek exceptional talent capable of achieving one year’s worth of output in just four months.

Key Responsibilities

  • Manage Client Relationships: Cultivate strong partnerships with C-suite executives, VPs, directors, and clinical leaders; lead all client meetings, check-ins, and quarterly business reviews.

  • Drive Outcomes: Establish success metrics, design adoption strategies, and ensure our clients achieve their goals.

  • Facilitate Growth: Discover new opportunities, ensure pilot programs are successful, and demonstrate measurable ROI on key client metrics (e.g., time saved, revenue growth, staff satisfaction).

  • Develop Playbooks: Create comprehensive playbooks for consulting and supporting our most valuable accounts.

  • Advocate for Clients: Communicate client pain points internally to inform product development and ensure our solutions effectively address their needs.

Qualifications

  • A minimum of 6 years in client-facing positions, engaging with C-suite executives, VPs, and directors, adept at running high-stakes meetings and influencing decisions.

  • Demonstrated ability to build trust quickly, deliver results, and keep executive stakeholders aligned.

  • Strong communication, analytical, and interpersonal skills.

  • Experience in the healthcare sector is a plus.

About Sully.ai

Sully.ai is on a mission to transform the healthcare industry by providing innovative AI solutions that enhance the efficiency and effectiveness of medical professionals. With a commitment to improving patient care, we leverage advanced technology to address the most pressing challenges in healthcare delivery.

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