Senior Customer Success Manager - UAE

About UsAt Sully.ai, we are dedicated to revolutionizing healthcare.We believe that everyone deserves access to excellent medical care. Unfortunately, the current healthcare landscape is riddled with delays, misdiagnoses, administrative inefficiencies, and clinician burnout.Our Mission: One Human, One Doctor. We create AI-powered teammates designed to assist healthcare professionals—be it scribes, nurses, receptionists, or translators—utilizing our proprietary cutting-edge models in real-world healthcare settings.Our Success:Over 450 organizations onboarded in just 16 months.Our AI agents save approximately 2.8 hours of administrative work daily and reduce onboarding time by 85%.More than 5 million clinical tasks completed across 36+ specialties.Successfully raised $25 million from notable investors such as Y Combinator, Eric Yuan, Amity, and Semper Virens.Our patented AI architecture, MedCon-1, significantly outperforms models like GPT-4.5, Gemini, and Claude in clinical reasoning tasks.We seek exceptional talent capable of achieving one year’s worth of output in just four months.Key ResponsibilitiesManage Client Relationships: Cultivate strong partnerships with C-suite executives, VPs, directors, and clinical leaders; lead all client meetings, check-ins, and quarterly business reviews.Drive Outcomes: Establish success metrics, design adoption strategies, and ensure our clients achieve their goals.Facilitate Growth: Discover new opportunities, ensure pilot programs are successful, and demonstrate measurable ROI on key client metrics (e.g., time saved, revenue growth, staff satisfaction).Develop Playbooks: Create comprehensive playbooks for consulting and supporting our most valuable accounts.Advocate for Clients: Communicate client pain points internally to inform product development and ensure our solutions effectively address their needs.QualificationsA minimum of 6 years in client-facing positions, engaging with C-suite executives, VPs, and directors, adept at running high-stakes meetings and influencing decisions.Demonstrated ability to build trust quickly, deliver results, and keep executive stakeholders aligned.Strong communication, analytical, and interpersonal skills.Experience in the healthcare sector is a plus.

Are you passionate about making a difference in your work? Do you want to help create transformative experiences that redefine how people engage with events?If you're ready to join a team that challenges the conventional, embraces innovation, and builds the future, then look no further!webook.com is at the forefront of the event ticketing and experience industry, recognized for our agility and innovative approach. With over 2 billion SAR in ticket sales, we have supported some of the largest events in the region and are now set to expand our global footprint.Role Overview:We are looking for a dynamic and ambitious Sales Manager to spearhead our commercial initiatives in the UAE market. This role is essential for driving revenue growth, nurturing client relationships, managing key accounts, and forging strategic partnerships. To succeed in this position, you must possess strong market insights and a proven track record of sales leadership.Key Responsibilities:Formulate and implement sales strategies aimed at achieving revenue and growth objectives within the UAE market.Identify and pursue new business opportunities, partnerships, and strategic channels to enhance market penetration.Manage a robust pipeline of leads, prospects, and key accounts to ensure consistent sales performance.Conduct comprehensive market research, competitor analysis, and customer profiling to uncover potential opportunities and challenges.Lead client meetings, deliver impactful sales presentations, negotiate deals, and facilitate contract closures.Maintain and strengthen relationships with existing clients to promote retention, satisfaction, and upsell/cross-sell opportunities.Collaborate with internal teams (Marketing, Product, Operations) to ensure seamless service delivery and robust post-sales support.Prepare precise weekly and monthly sales reports and forecasts for senior management.Meet and exceed KPIs for revenue targets, conversion rates, account activation, and market share growth.Represent webook at industry events, exhibitions, and networking opportunities.Requirements:Bachelor’s degree in Business, Sales, Marketing, or a relevant field.5 to 7 years of sales experience, ideally within the UAE, in tech, digital, e-commerce, SaaS, or B2B environments.Demonstrated success in meeting and exceeding sales targets.Exceptional negotiation, communication, and presentation skills.In-depth understanding of UAE market trends and customer behavior.Proven ability to foster strong relationships and manage diverse stakeholders.Fluency in English; proficiency in Arabic is a plus.Self-motivated with strong ownership, resilience, and a drive for success.

Role Overview Wise is hiring a Senior Regulatory Compliance Manager based in Dubai. This position leads compliance efforts, ensuring that all operations meet applicable regulations and guidelines. The role supports Wise’s focus on transparency and integrity as the business grows in the UAE. Key Responsibilities Lead compliance initiatives and oversee adherence to regulatory requirements. Work closely with teams across the company to identify and assess compliance risks. Develop, update, and implement compliance policies and programs. Monitor compliance performance and report findings. Advise stakeholders on regulatory matters and best practices. What Helps in This Role Strong experience in regulatory compliance, ideally within financial services or a related sector. Analytical mindset and attention to detail. Ability to work collaboratively with cross-functional teams. Clear communication and sound judgment in interpreting regulations.

We are seeking a highly organized and proactive Project Manager to join our team in Dubai. As a Project Manager, you will be responsible for overseeing and coordinating various projects, ensuring they are completed on time and within budget. You will work closely with stakeholders, manage project timelines, and lead cross-functional teams to achieve project goals.

As a Customer Success Manager at MongoDB, you will embody a passion for technology and an eagerness to tackle new challenges head-on. We seek an individual who excels in ambiguous situations and can work independently while upholding a customer-centric mindset, contributing to the evolution of our programs. In this pivotal role, you will serve as a primary point of contact for MongoDB end users, utilizing your technical acumen and account management expertise to lead cross-functional teams including Sales, Professional Services, and Solutions Architects.This position is hybrid and we are actively looking for candidates based in Dubai.

Join our dynamic team at VAMS as a Project Manager in Dubai, UAE. In this role, you will lead diverse projects, ensuring timely delivery and adherence to quality standards. Your leadership will drive project success while collaborating with cross-functional teams. Bring your expertise in project management methodologies and a proactive approach to problem-solving.

As a Construction Manager at meraki-global, you will play a pivotal role in overseeing and driving construction initiatives across diverse projects in the UAE. Your expertise will ensure that all construction activities align with approved designs, specifications, and industry standards, while maintaining a focus on quality, safety, and timely completion.Key Responsibilities1. Project Execution & PlanningDirect construction operations in strict accordance with approved blueprints, specifications, and Inspection & Test Plans (ITP).Implement effective construction methodologies and standard operating procedures.Achieve project milestones in line with the established schedule through precise macro-level planning.Anticipate potential obstacles and devise strategies to mitigate risks.2. Schedule Control & Recovery PlanningRegularly assess project progress and productivity metrics.Formulate recovery strategies to address any delays encountered.Develop corrective measures to avert project timeline slippages.3. Resource & Productivity ManagementOptimize the allocation of manpower, materials, and equipment.Ensure timely procurement of materials, adhering to specified requirements.Maintain productivity logs and proactively follow up to secure on-time project delivery.Adjust resource levels based on evolving project demands.4. Coordination & Team ManagementFacilitate seamless coordination with subcontractors, consultants, and vendors to streamline operations.Authorize work completion documentation for subcontractors to enable prompt payments.Support the Project Manager in identifying and resolving productivity bottlenecks.Lead, inspire, and manage team members, subcontractors, and suppliers effectively.5. Quality ManagementEnforce a commitment to quality by ensuring that all work is executed with 100% compliance.Avoid rework through diligent supervision and adherence to quality protocols.Regularly update quality control checklists and relevant documentation.6. Safety & HousekeepingPromote and uphold rigorous safety standards to ensure zero incidents.Maintain impeccable site housekeeping and adherence to safety regulations.Foster a robust safety culture within the project team.7. Cost & Material ControlMinimize material wastage on-site.Conduct material reconciliations to align consumed with estimated quantities.Implement cost-control strategies to maintain budget integrity.

Join VAMS as a Business Development Manager and play a pivotal role in driving our growth strategies in the UAE market. You will be responsible for identifying new business opportunities, building and nurturing client relationships, and developing strategic partnerships. Your expertise will help us expand our reach and enhance our competitive edge.

The Manager of External Affairs at Checkout.com focuses on building and maintaining strong relationships with stakeholders throughout the UAE. This position shapes the company’s public image and leads efforts to strengthen brand reputation in the region. Role overview Expect to guide initiatives that increase engagement with important audiences. The role requires a steady hand in representing Checkout.com’s interests, especially when working with external partners and public entities. Key responsibilities Develop and nurture connections with stakeholders across the UAE Lead projects that promote and protect the Checkout.com brand Engage with regulatory bodies and advocate for the company’s objectives Location This position is based in Dubai.

Heidi Health is advancing an AI Care Partner to support clinicians in their daily work, from documentation through patient care. The team’s mission centers on expanding healthcare capacity while keeping the human element at the forefront. In just 18 months, Heidi has helped reclaim over 18 million hours for healthcare professionals and enabled more than 73 million patient visits in 116 countries and over 110 languages. Each week, the platform supports upwards of two million patient visits. Founded by clinicians, Heidi Health brings together engineers, designers, scientists, and creatives who share a commitment to strengthening the human connection in healthcare. With close to $100 million in funding, Heidi Health is growing quickly across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems along the way. Role overview The Customer Success Manager (GCC) will connect technology and patient care for hospitals, clinics, and clinicians throughout the Middle East. This position guides clients through every stage of their journey with Heidi Health, from initial onboarding to full adoption, focusing on both public and private hospital settings in the region. The role emphasizes smooth integration, strong clinician engagement, and a clear, positive impact on patient outcomes. This position suits someone with a healthcare background, such as a former doctor, nurse, or allied health professional, who is motivated to support digital transformation in healthcare. Key responsibilities Drive customer outcomes: Serve as a strategic partner for a portfolio of clients, helping them achieve measurable results and realize value from Heidi Health’s solutions. Lead onboarding and training: Oversee the onboarding process for new clients, from planning and training through go-live, ensuring smooth integration into existing workflows. Track and improve key metrics throughout the customer journey, including time-to-first-value and early activation rates.

Role overview Besix is hiring a Receptionist in Dubai, with this position open exclusively to UAE Nationals. As the first point of contact for visitors and clients, the receptionist helps set a welcoming tone and supports daily communication across the company. What you will do Welcome and assist visitors and clients as they arrive Answer incoming phone calls and direct inquiries to the right team members Keep the reception area clean and presentable Assist with internal communication and handle administrative tasks as needed Requirements Must be a UAE National (Emirati) Strong communication and interpersonal skills Professional, friendly, and organized attitude Comfortable working in a front-facing position Location This position is based in Dubai.

Join Help AG as a Business Development Manager (UAE National) and take charge of driving growth within a specific sector of the Middle East market. In this pivotal role, you will identify and pursue new business opportunities for our range of products and services while collaborating closely with Help AG's management and vendor partners. Leverage our robust marketing initiatives, esteemed reputation, and a team of top-tier security experts to effectively engage with potential customers. You'll communicate Help AG's offerings through various channels, including phone, email, and face-to-face meetings, while serving as the primary contact for clients throughout their journey.To succeed in this role, you should possess a minimum of 3 to 5 years of proven experience in the Gulf region, specifically in IT networking or information security. Your background should include strong capabilities in presentations, demonstrations, proposal development, and responding to RFPs and tenders. You should also be adept at identifying key decision-makers and stakeholders, engaging in management-level discussions, and negotiating effectively. Familiarity with leading Information Security tools and vendors such as Juniper, F5, Blue Coat, and RSA is highly advantageous.

Role Overview AbbVie is seeking a Key Account Manager in Dubai, open to UAE Nationals. This position plays a central role in managing important accounts and building strong connections with customers and stakeholders. The goal: support AbbVie's mission to improve patient outcomes through effective account management and sales growth. What You Will Do Manage and develop relationships with key accounts Work closely with stakeholders to support business objectives Drive sales and support AbbVie’s presence in the market Enhance customer satisfaction and loyalty Location This role is based in Dubai.

Join our client's innovative Digital Office as a Senior Product Designer at a leading bank in the UAE. This is a unique opportunity for those who are driven by the passion for creating user-focused designs and exceptional digital experiences that will shape the future of banking.Role Overview:As a Senior Product Designer, you will play a pivotal role in designing captivating digital experiences that engage users. You will collaborate closely with multidisciplinary teams to develop seamless user flows, impactful design concepts, and compelling visual components, ensuring adherence to best practices and brand guidelines.Key Responsibilities:Creative Leadership:Steer the creative direction of products, enhancing the overall aesthetic and experience.Guarantee that designs reflect the organizational vision and uphold brand integrity.Product Design:Create wireframes, prototypes, and digital experiences employing design best practices.Engage with designers, researchers, and engineers in an Agile setting.Facilitate workshops with stakeholders for requirements gathering and refinement.Planning & Assessment:Estimate design efforts and organize user experience workstreams.Conduct user testing (e.g., card sorting, tree testing) to enhance digital experiences.Evaluate existing digital interfaces for UX consistency, information architecture, and navigational effectiveness.Collaboration & Communication:Collaborate with cross-functional teams, including front-end engineers and product owners.Provide and integrate feedback to ensure high-quality outcomes.Communicate design rationale to stakeholders and adapt designs based on constructive feedback.

Help AG is seeking a dynamic and skilled Product Manager to oversee the complete lifecycle of our Managed Security Services (MSS) offerings in the UAE and international markets. This pivotal role will transform MSSP capabilities into scalable cybersecurity solutions that promote recurring revenue, facilitate cross-border market growth, and ensure exceptional customer experiences across enterprise, government, and regulated industries.The ideal candidate will blend commercial ownership with regional market expertise and execution excellence within a multi-country operational framework.

Join our dynamic team at vams as a Project Coordinator in Dubai. This role is integral to our project management process, ensuring timelines are met and resources are utilized efficiently. You will be responsible for coordinating project activities, communicating with stakeholders, and maintaining project documentation. Your organizational skills will be key to facilitating successful project outcomes.

Join our dynamic team at Spocket as a Customer Success Specialist where your passion for helping others will shine. In this role, you will be at the forefront of our customer engagement efforts, assisting users with their inquiries and ensuring they have an exceptional experience with our platform.Your excitement for this role stems from the opportunity to...Interact with users through email and online chat, providing solutions to their queries and challenges.Deliver outstanding customer service, highlighting the benefits of our software and how it can empower users in their business endeavors.Collaborate with the tech team to escalate bugs and product concerns as necessary.Conduct phone conversations with customers when required, ensuring clarity and support.Work together with colleagues to create insightful articles that enhance the experience for retailers and suppliers using Spocket.Collect user feedback and feature requests to influence Spocket’s product development strategy.

Regulatory Compliance Manager – Asset Management (UAE)Location: Dubai, UAE Experience: 5–10 years Level: Manager / Senior Manager Start Date: Mid-November to Early December Reporting To: Chief Compliance Officer Sector: Asset Management (Consulting Engagement)Role OverviewCapitex is on the lookout for a dedicated Regulatory Compliance Manager to join our dynamic team in Dubai, supporting our esteemed asset management clients. This pivotal role entails ensuring compliance with local regulations and international standards while enhancing governance and control mechanisms across investment management operations.Key ResponsibilitiesRegulatory ComplianceEnsure adherence to UAE regulatory frameworks pertinent to asset management and fund distribution.Assist with license-related documentation and engage with local regulatory bodies.Act as the primary contact for regulatory approvals, renewals, and compliance inquiries.Monitor regulatory changes from the SCA, Central Bank, and other relevant authorities, updating internal policies as necessary.Compliance Framework & Policy DevelopmentDevelop and implement comprehensive Compliance Manuals in accordance with UAE regulations.Establish and uphold robust AML/CFT and KYC frameworks in line with UAE law and FATF guidelines.Ensure compliance with FATCA, CRS, and Ultimate Beneficial Ownership mandates.Maintain a compliance risk register and supervise compliance monitoring plans.Governance & OversightAssist in the design and execution of a Distributor Oversight Framework.Conduct due diligence and continuous monitoring of third-party entities involved in fund distribution.Coordinate internal audits and fulfill regulatory reporting obligations.Manage the Regulatory Reporting Calendar to ensure timely submissions.Training & AwarenessProvide internal training on compliance, AML/KYC, and regulatory responsibilities.Facilitate onboarding and refresher training for business teams and stakeholders.

Job Title: Senior Android Software Engineer – Join a Leading Bank in the UAEIndustry: Banking and Financial ServicesNotice Period: Immediate to 30 DaysJob Description:We are on the lookout for an experienced Senior Android Software Engineer to enhance our dynamic team, working on innovative projects for a prominent UAE bank. This is a full-time on-site position at our Bengaluru Offshore Development Center (ODC).

We are seeking a detail-oriented and highly organized Project Coordinator to join our dynamic team at Egis Group in Dubai. As a key player in our project management process, you will be responsible for coordinating various aspects of project execution, ensuring timelines are met, and facilitating communication among team members. Your exceptional organizational skills and proactive approach will be essential in driving project success and enhancing team collaboration.