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Senior Analyst, Fraud Intelligence at Extend | Remote

ExtendRemote, US
Remote Full-time $135K/yr - $165K/yr

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Experience Level

Senior

Qualifications

What You’ll Be Doing:Analyze large-scale behavioral, transactional, and interaction data to identify signals that indicate fraud and abuse. Utilize strong business acumen to swiftly pinpoint actionable insights, examine fraud patterns, and validate hypotheses. Shape business cases and pricing strategies, and participate in proof-of-concept initiatives with potential merchants. Respond proactively to emerging fraud threats by creating monitoring frameworks, dashboards, and mitigation strategies in collaboration with cross-functional teams. Work closely with leadership, go-to-market, fraud operations, product, and engineering teams to define and implement effective fraud prevention measures.

About the job

About Extend:

At Extend, we are transforming the post-purchase landscape for retailers and their customers through innovative AI solutions that enhance customer satisfaction while driving revenue growth. Our robust platform provides automated customer service, seamless returns and exchanges, comprehensive fulfillment solutions, and top-tier product and shipping protection, all complemented by our industry-leading fraud detection capabilities. By merging cutting-edge technology with exceptional customer service, Extend enables businesses to foster trust and loyalty, reduce operational costs, and boost profitability.

Currently, Extend collaborates with over 1,000 esteemed merchant partners across various sectors, including fashion, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports, and fitness. Supported by some of the most influential technology investors in the field, our headquarters are located in the heart of San Francisco.

About the Role:

The Fraud Intelligence team is pivotal to Extend's post-purchase protection strategy. We develop advanced analytics engines utilizing signals and transactions from hundreds of millions of users to identify and prevent fraud, enhance decision-making, and unlock business potential.

Our passion lies in revealing intricate patterns within complex data to thwart malicious activities and prevent fraud. In this role, you will have the chance to design new fraud prevention features and analytical capabilities from inception. Collaborating cross-functionally, you will formulate go-to-market strategies grounded in your analysis.

If you possess a passion for data, are driven by impact, and are eager to solve intricate challenges at the intersection of analytics and fraud prevention, our team will be a perfect fit for you. This is a high-responsibility role where your contributions will directly safeguard retailers, bolster customer trust, and enhance the company's profitability!

About Extend

Extend is at the forefront of transforming how retailers manage post-purchase experiences through innovative AI-driven solutions. Our mission is to enhance customer satisfaction and drive sustainable revenue growth while safeguarding businesses against fraud.

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