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Senior Account Manager - Client Success

LaterBoston, MA
On-site Full-time $130K/yr - $130K/yr

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Experience Level

Senior

Qualifications

Strong commercial judgment and the capability to communicate effectively at the executive level are essential. You should also possess a proven track record in identifying growth opportunities and driving client success.

About the job

Later stands at the forefront of influencer marketing, empowering brands to craft memorable campaigns with assurance. By leveraging genuine creator relationships, reliable insights, and expert advice, Later eliminates uncertainty from one of marketing's most prominent investments.

Our native AI-driven platform, enriched by over a decade of proprietary data—including billions of social interactions, impressions, and more than $2.4 billion in verified influencer-driven purchases—enables teams to anticipate successful strategies before launching.

With a blend of trusted insights and expert guidance, Later empowers brands to select the ideal creators, execute comprehensive campaigns, and achieve substantial growth in awareness, engagement, and revenue. Trusted by leading enterprises such as Nike, Wayfair, Unilever, and Southwest Airlines, Later seamlessly merges creativity with performance, ensuring campaigns not only look impressive but also yield tangible results. Discover more at later.com.

About This Position:

As a Senior Account Manager, you will be responsible for the retention, expansion, and long-term success of a portfolio of key customers. This revenue-critical role focuses on driving net revenue retention through renewals, upsells, and cross-sell opportunities, while ensuring customers consistently realize significant value from Later’s offerings.

In this role, you will serve as a trusted advisor to senior stakeholders, effectively balancing strategic planning with hands-on execution. Success in this position demands strong commercial acumen, excellent executive communication skills, and the ability to proactively uncover growth opportunities within multifaceted customer organizations.

This position reports to the VP of Client Success and collaborates closely with Sales, Services, Product, and Finance to ensure customer growth with Later over time.

Your Responsibilities:

Strategic Development

  • Develop and maintain Mutual Success Plans for all assigned clients, aligning their business goals with measurable outcomes achieved through Later.
  • Identify and actively pursue expansion opportunities across products and services within your book of business.
  • Establish and maintain account maps that identify key stakeholders, decision-makers, influencers, and succession risks.
  • Provide strategic, commercial insights to enhance client relationships and drive value.

About Later

Later is a cutting-edge influencer marketing platform that empowers brands to execute impactful campaigns with confidence. By harnessing advanced AI technology and extensive data, Later transforms the marketing landscape for enterprises.

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