Senior Account Manager - Client Success

Later stands at the forefront of influencer marketing, empowering brands to craft memorable campaigns with assurance. By leveraging genuine creator relationships, reliable insights, and expert advice, Later eliminates uncertainty from one of marketing's most prominent investments.Our native AI-driven platform, enriched by over a decade of proprietary data—including billions of social interactions, impressions, and more than $2.4 billion in verified influencer-driven purchases—enables teams to anticipate successful strategies before launching.With a blend of trusted insights and expert guidance, Later empowers brands to select the ideal creators, execute comprehensive campaigns, and achieve substantial growth in awareness, engagement, and revenue. Trusted by leading enterprises such as Nike, Wayfair, Unilever, and Southwest Airlines, Later seamlessly merges creativity with performance, ensuring campaigns not only look impressive but also yield tangible results. Discover more at later.com.About This Position:As a Senior Account Manager, you will be responsible for the retention, expansion, and long-term success of a portfolio of key customers. This revenue-critical role focuses on driving net revenue retention through renewals, upsells, and cross-sell opportunities, while ensuring customers consistently realize significant value from Later’s offerings.In this role, you will serve as a trusted advisor to senior stakeholders, effectively balancing strategic planning with hands-on execution. Success in this position demands strong commercial acumen, excellent executive communication skills, and the ability to proactively uncover growth opportunities within multifaceted customer organizations.This position reports to the VP of Client Success and collaborates closely with Sales, Services, Product, and Finance to ensure customer growth with Later over time.Your Responsibilities:Strategic DevelopmentDevelop and maintain Mutual Success Plans for all assigned clients, aligning their business goals with measurable outcomes achieved through Later.Identify and actively pursue expansion opportunities across products and services within your book of business.Establish and maintain account maps that identify key stakeholders, decision-makers, influencers, and succession risks.Provide strategic, commercial insights to enhance client relationships and drive value.

tgs is looking for an Account Executive to join the team in Boston, Massachusetts. This position centers on managing client relationships and contributing to the company's ongoing growth. The right person will recognize client needs, recommend effective solutions, and help maintain high service standards. Key responsibilities Develop and sustain strong connections with clients Assess client requirements and suggest tailored solutions Monitor service delivery to ensure clients remain satisfied Location This role is based in Boston, Massachusetts, United States.

ABOUT TALON.ONE:Talon.One offers the most advanced incentives engine, seamlessly integrating loyalty, promotions, and gamification into one comprehensive platform. With robust enterprise-level security and scalability, Talon.One grants organizations the ability to create personalized, profitable promotions and loyalty programs utilizing any data.Currently, over 250 of the world's most cherished brands, including Adidas, Sephora, and Carlsberg, leverage Talon.One to enhance customer engagement and foster enduring loyalty.ABOUT THE ROLE:We invite you to join Talon.One as an Enterprise Technical Account Manager, playing a pivotal role in ensuring the success of our API-first promotion engine for enterprise clients across the flourishing Americas region. You will take charge of the technical integration process, guaranteeing our platform integrates flawlessly within each client’s ecosystem. Acting as the technical lead for your portfolio, you will proactively monitor API usage, troubleshoot recurring issues, and manage escalations in close coordination with our Engineering and Customer Success teams.Your responsibilities will include designing onboarding processes, managing client expectations, and consistently delivering value that enhances retention, growth, and satisfaction. In this strategic position, you will also seek out new technology partnerships and integration opportunities that broaden our ecosystem and unlock additional value for our customers.ABOUT THE TEAM:Our global team of over 15 Technical Account Managers spans across EMEA, the US, and APAC. We are committed to ensuring a seamless client onboarding experience and flawless integration while adeptly managing the dynamic requests of our clients on a daily basis. Collaborating closely with our Customer Success Managers and development teams, we serve as consultants for all parties involved in the client onboarding journey. Ultimately, managing expectations regarding the integration of our platform is where we create value for both our clients and Talon.One.Our team's success is defined by our dedication to mutual support and our focus on solving complex problems. These attributes are essential in prospective team members as we continue to build on our strengths.The estimated total compensation for this role is $115,500, though actual compensation may vary based on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.

Role overview The Customer Success Manager II, SMB - Account Strategy at Toast, Inc. supports small and medium business customers from the Boston office. This position centers on developing account strategies to help clients get the most value from the Toast platform while fostering long-term customer loyalty. What you will do Build and maintain strong relationships with SMB clients Listen to each customer’s needs and identify solutions that fit their business Develop and implement account plans to support customer satisfaction and retention Collaborate with teams across Toast to deliver a consistent and positive customer experience Collaboration This role involves frequent coordination with colleagues in other departments to ensure customers receive timely support and guidance throughout their journey with Toast.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (we proudly call ourselves Klaviyos) contributes to our dynamic workplace. We believe in providing everyone with an equitable opportunity for success and value the unique insights each individual brings, beyond traditional job criteria. If you feel you are a close match, we encourage you to apply. Interested in learning more about life at Klaviyo? Visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.About the RoleWe are in search of a strategic, systems-oriented, and customer-focused Senior Manager of Customer Success Operations to enhance Klaviyo's Digital-first and At Scale engagement model. In this pivotal role, you will collaborate closely with both the Digital and At Scale Customer Success teams, while also engaging with Product, Customer Education, and Marketing to implement the tools, data, automations, and processes necessary for customers to learn, adopt, and thrive at scale.By working in tandem with the Go-To-Market systems and Customer Success teams, you will drive the operational engine that supports our digital and hybrid engagement models, including lifecycle automation, AI-driven engagement, and enablement for adoption and education. If you excel where technology, data, and customer experience intersect—and you enjoy transforming strategy into scalable, measurable outcomes—this position offers you the chance to influence how tens of thousands of customers experience Klaviyo.How You’ll Make an ImpactConvert strategic digital customer success goals into actionable execution plans, encompassing system enhancements, cross-functional collaboration, and project management.Design and implement scalable lifecycle workflows, triggers, and automations that drive onboarding, adoption, expansion, and ongoing customer success.Operationalize digital customer lifecycle programs, including triggered communications, in-app engagements, personalized guidance, and automated success plans.Enhance the digital customer success technology stack, including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.Lead change management initiatives related to digital transformation efforts within the broader Customer Success organization.Deploy AI and automation strategies to optimize customer interactions and enhance overall satisfaction.

Overview: At Guidepoint, our Client Service teams are dedicated to enhancing our connections with both new and existing clients. We facilitate all of Guidepoint's service offerings, fostering relationships and articulating how our services empower clients to remain informed and make improved business decisions. Our teams are driven to deliver tailored solutions that maximize every client's partnership with Guidepoint. We are on the lookout for a talented individual to fill the role of Vice President, Account Executive - Client Service within our Institutional Client Service team. This key position will advocate for our subscription-based research service across various business units within our current clients, including hedge funds, mutual funds, and private equity firms, aiming to enhance overall engagement and utilization. This is a hybrid position based in our Boston office. Key Responsibilities: Manage a portfolio of client accounts that have been with us for over 2 years, ensuring their long-term retention and growth. Lead contract negotiations, pricing discussions, renewals, and high-level commercial dialogues. Drive upselling, cross-selling, and expansion of service packages within existing accounts. Proactively engage with clients both in person and virtually to reinforce executive relationships. Identify and activate new users within client organizations. Collaborate with service leadership to design account growth strategies and revenue plans. Monitor client usage trends and strategically intervene to prevent churn. Act as the senior point of contact for escalations and significant client discussions. Work closely with client service teams to ensure seamless delivery and client satisfaction.

Role overview The Senior Customer Success Manager I, SMB - Account Strategy at Toast supports small and medium businesses in Boston, Massachusetts. This role requires fluency in both Spanish and English to effectively serve a diverse group of clients. The focus is on building strong relationships and helping clients achieve their business goals using Toast’s technology platform. Key responsibilities Build and maintain strong partnerships with SMB clients, communicating in Spanish and English as needed. Guide customers through the onboarding process and implementation of Toast’s solutions. Advise clients on account strategy to foster long-term success. Act as an internal advocate for customer needs, sharing feedback to support product and service improvements. What makes this role unique Bilingual Spanish-English communication is a core requirement. Emphasis on both relationship-building and strategic account management. Opportunity to directly influence client outcomes and contribute to Toast’s product development.

Smartsheet is looking for a Senior Customer Success Manager to support enterprise clients in the Eastern United States. This role centers on guiding large organizations through onboarding, adoption, and ongoing engagement with Smartsheet’s platform. The position can be based remotely within the Eastern US and reports to the Senior Manager of Customer Success. Role overview This Senior Customer Success Manager serves as the main contact for a portfolio of enterprise accounts. The focus is on driving customer satisfaction, deepening engagement, ensuring retention, and supporting account growth. Experience in SaaS account management is essential for maintaining strong renewal rates and providing technical leadership to clients. What you will do Lead onboarding for new enterprise accounts and ensure a smooth transition into active, engaged users. Develop and execute strategies to keep clients satisfied and engaged throughout their lifecycle. Act as a subject matter expert, sharing best practices and solution guidance to help customers achieve their goals and improve collaboration. Conduct regular customer success reviews, address issues with the Technical Support team, and encourage broader adoption of Smartsheet. Analyze account usage data to identify trends, provide recommendations, and increase customer satisfaction and adoption. Serve as the main point of contact for critical situations, ensuring timely resolution. Work with Sales, Training, and Professional Services to uncover new opportunities for customer engagement. Share customer feedback with Product Management, Marketing, and Sales to support ongoing improvements. Meet or exceed performance metrics related to retention and growth. Handle additional duties as assigned. Requirements Experience managing enterprise-level customer accounts, especially in a SaaS setting. Excellent communication and interpersonal abilities. Strong analytical skills for interpreting data and spotting trends. Comfort working collaboratively in a team environment. Technical knowledge of Smartsheet or similar applications is preferred. This position offers the flexibility to work remotely within the Eastern US territory.

MERGE is a marketing and technology agency in Boston, MA, with a focus on health and wellness. The team blends storytelling with technology to create brand experiences that feel seamless and meaningful. Their approach, called Whole Human Marketing, combines an understanding of human needs with AI to support stronger brand connections. The company’s mission is to connect people and brands in ways that encourage healthier, happier lives. MERGE values innovation centered on real human experiences and fosters a workplace where thoughtful, emotionally engaged work is encouraged. Role overview The Senior Account Manager leads account management activities, handling daily interactions between account teams and clients. This role requires both strategic planning and direct involvement in projects. Building strong relationships with current and potential clients is central, as is ensuring projects are delivered on time. As a senior leader, the Senior Account Manager acts as a solution-focused partner, supporting long-term partnerships and maintaining high client engagement. Key responsibilities Provide strategic leadership for the Account Management team Build and maintain relationships with senior clients, addressing their needs as well as the agency’s Identify new business opportunities and implement solutions based on previous experience Collaborate with senior staff across account management and other departments to achieve project goals or resolve challenges Mentor and support the account team as a trusted advisor Stay up to date on MERGE’s solutions and resources to identify and pursue new opportunities

At Hi Marley, we understand that insurance plays a crucial role during some of life's toughest challenges. Our mission is to revolutionize communication within the Property and Casualty (P&C) industry, ensuring that these pivotal moments are handled with speed, ease, and empathy for both insurers and their clients. We develop innovative AI-driven software that keeps everyone involved in the claims process informed and connected. If you believe in blending operational excellence and automation with a personal touch in insurance, we would love to connect with you.As we continue to expand rapidly, we are in search of a Senior Account Manager to become part of our dynamic Growth Team. The ideal candidate will have a proven track record of providing strategic leadership to customer teams while collaborating effectively with internal stakeholders. Your primary responsibility will be to cultivate customer relationships, frequently engaging with C-level executives to understand their priorities and identify opportunities for enhancing Hi Marley’s impact. Teamwork and shared enthusiasm are integral to our culture, which is why this position requires two in-office days per week in our Boston office.

About Real Chemistry Real Chemistry works at the intersection of science, creativity, and technology to advance global health. The team partners with major pharmaceutical and biotech organizations, providing a wide range of healthcare communications and marketing services. Innovation is encouraged, and collaboration shapes the company’s culture. With a presence in Boston, Carmel, Chicago, Lambertville, North Carolina, and remote roles across the US, Real Chemistry values both experienced professionals and those early in their careers who are committed to healthcare and building strong connections. Role Overview: Senior Client Finance Manager The Senior Client Finance Manager oversees daily financial operations for a varied client portfolio. This role works closely with business leads, Account Management, Legal, Resource, and other teams to support revenue forecasting, reporting, resourcing, and project management. Building strong relationships with internal and external stakeholders is essential. Real Chemistry is a global agency with over $500 million in annual revenue and continues to grow quickly. Key Responsibilities Manage daily financial operations for assigned clients Collaborate with business leads and cross-functional teams Support revenue forecasting and financial reporting Assist with project management and resource planning Develop and maintain strong relationships with stakeholders Location Positions available in Boston (MA), Carmel (IN), Chicago (IL), Lambertville (NJ), North Carolina, or remote within the USA.

About Hike MedicalHike Medical is revolutionizing musculoskeletal care, beginning with foot health. Our innovative AI-vision platform transforms a simple 30-second web-based foot scan — without the need for sensors — into precision-engineered, 3D-printed insoles designed to prevent pain before it arises. We are proud to support on-their-feet workforces at Fortune 50 companies, leading healthcare systems, and manufacturers across Middle America.Recently emerging from a stealth funding round with top-tier venture capitalists, we cultivate a dynamic, no-nonsense, execution-oriented culture in Boston’s Seaport district as we aim for $100 million in annual recurring revenue and aim to enhance the lives of 10 million Americans who rely on our solutions every day.The first and only PDAC-approved 3D printed custom insole globally Three proprietary AI models powering our unique experienceTwo distinct products: one tailored for employers & health plans, and another for clinics — fostering a virtuous cycle of clinician-validated dataExpanded care access to over 100,000 Americans to date10x revenue growth forecasted from 2023 to 2024, with similar projections for 2025; profitable month-over-monthThe OpportunityAs Hike’s first Customer Success Leader, you will be our inaugural full-time hire focused on managing the post-sale customer lifecycle. You will oversee our most significant and intricate relationships with employers, healthcare organizations, and major ecosystem partners, ensuring their successful launch, measurable outcomes, and mutual growth.This position offers the chance to manage a high-profile portfolio of our most crucial customers, acting as their primary partner, while establishing the systems and processes that will define Customer Success at Hike. Ideal candidates are:Driven by large-scale enterprises and complex, multi-stakeholder interactionsExtremely sociable and passionate about engaging in customer dialoguesHighly organized (ideally the most organized individual in their current team) and thrives in high-stakes situationsYou will collaborate closely with the leadership team, Sales, Operations, and Product, and will be a key driver of revenue retention and expansion.

Role Overview The Customer Success Manager at Weave focuses on helping clients in Boston get the most value from our communication solutions. This role centers on building lasting relationships, guiding customers through onboarding, and offering steady support to keep satisfaction high. What You Will Do Develop and maintain strong connections with customers. Lead clients through onboarding, making sure they understand and use our products effectively. Provide ongoing support to address questions and concerns as they arise. Work with internal teams to solve customer issues and suggest product improvements. Advocate for customer needs and help drive retention and engagement. Collaboration and Impact This position involves regular collaboration with colleagues across teams to resolve customer challenges and recommend enhancements. A proactive mindset is key for supporting customer success and loyalty.

Oscar Health is hiring a Senior Manager of Technical Accounting based in Boston, Massachusetts. This role shapes the company’s accounting strategy and ensures compliance with evolving financial regulations. The Senior Manager leads a team and handles complex technical accounting topics that impact the organization. Key Responsibilities Direct technical accounting strategy and decisions Manage, mentor, and develop a team of accounting professionals Address and resolve complex technical accounting matters Provide analyses to support business decision-making

Join Walkersands as a Senior Account Manager and take the lead in driving client success. In this pivotal role, you will be responsible for managing key client accounts, developing strategic plans, and ensuring exceptional service delivery. You will collaborate with cross-functional teams to create innovative solutions that address client needs and drive results.

Role overview Alpha Insight Inc. seeks a Client Account Representative based in Boston. This position centers on developing and maintaining strong client relationships within the marketing sector. The focus is on account management and delivering attentive, dependable customer service. What you will do Serve as a primary contact for client accounts, supporting and nurturing relationships Handle daily client requests and manage ongoing needs Work to provide timely, effective solutions for clients Contribute to client satisfaction and support company growth through reliable service Requirements This role is well suited to those starting their careers and interested in learning and growing within marketing. Alpha Insight Inc. encourages new ideas and supports individuals looking to develop their professional skills in a collaborative environment.

Klaviyo is looking for a Customer Success Manager based in Boston, MA. This role centers on building strong relationships with clients and helping them get the most value from the Klaviyo platform. Role overview Customer Success Managers at Klaviyo focus on understanding each client's needs and ensuring they have a positive experience. The position involves guiding customers through the adoption of Klaviyo's tools and working closely with internal teams to develop solutions that fit each situation. What you will do Nurture and maintain client relationships Identify customer goals and challenges Encourage effective use of the Klaviyo platform Collaborate with other teams to deliver tailored support

Role overview Guidepoint is seeking a Senior Account Manager - Financial Services to join its Institutional Client Service team in Boston. This hybrid role centers on supporting clients in the financial sector, including hedge funds, mutual funds, and private equity firms. The position focuses on strengthening client relationships and ensuring clients fully benefit from Guidepoint’s subscription-based research services. What you will do Manage a portfolio of established client accounts, working to retain and expand these long-term relationships. Lead contract renewals, handle pricing discussions, and navigate complex commercial negotiations. Identify and pursue opportunities for upselling, cross-selling, and expanding service packages within current accounts. Engage directly with clients both in person and virtually to build and deepen executive-level connections. Find and onboard new users within client organizations. Work with service leadership to design strategies for account growth and revenue planning. Monitor usage trends and address risks related to client retention. Act as the senior escalation point for high-level client issues and discussions. Collaborate with client service teams to ensure smooth delivery and high satisfaction. Requirements 3-5 years of experience in account management, relationship management, or consultative sales. Proven track record managing renewals and negotiating contracts. Experience driving upsell and cross-sell revenue. Background managing mid-sized to large B2B client portfolios. Strong executive presence and ability to build C-level relationships. Comfortable with in-person client meetings. Commercially focused, proactive, and accountable. Compensation Annual base salary ranges from $100,000 to $120,000. This position is also eligible for an annual performance-based bonus.

About the RoleAs the Director of Client Implementation at Posh AI, you will spearhead our implementation initiatives, guiding a talented team of AI Implementation Managers to ensure seamless onboarding and successful client launches. This multifaceted role requires exceptional leadership, operational excellence, and a robust understanding of our technical products.You will collaborate with various departments, including Product, Engineering, Client Success, Sales, and Support, to enhance the client onboarding experience. Your responsibilities will include shaping implementation strategies, ensuring high-quality execution, and fostering team growth, all while maintaining strong client relationships and scalable processes as we expand. This position is hybrid, based in our Boston office.

As a Customer Success Manager II at OpenGov, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative software solutions. You will work closely with various stakeholders to understand their goals, provide expert guidance, and ensure their satisfaction with our services. Your proactive approach and strong relationship-building skills will be essential in driving customer engagement, retention, and success.