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Romanian Language Customer Service Representative in Sofia, Bulgaria - Relocation Package

Mercier ConsultancyCralovăț, Timiș, Romania
On-site Full-time

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Experience Level

Entry Level

Qualifications

Requirements Fluency in Romanian and English with exceptional communication skills. Prior experience in customer service or a related field is preferred. Strong problem-solving skills and a customer-oriented approach. Ability to thrive in a fast-paced environment while managing multiple inquiries. Exceptional attention to detail and strong organizational capabilities. A genuine passion for delivering remarkable customer experiences. Familiarity with CRM systems and customer support tools is a plus.

About the job

Mercier Consultancy is thrilled to offer exciting career opportunities for Romanian Language Customer Service Representatives in Sofia, Bulgaria. This position includes a generous relocation package to support your transition to this vibrant city! We are on the lookout for enthusiastic and driven individuals who are committed to delivering exceptional customer support to our Romanian-speaking clientele.

As a key point of contact for our Romanian-speaking customers, you will manage their inquiries, provide effective solutions, and ensure a positive experience with our services. Your role will be vital in nurturing customer loyalty and satisfaction.

Responsibilities

  • Provide outstanding customer service in both Romanian and English through various communication channels.
  • Handle and resolve customer inquiries and issues efficiently and professionally.
  • Accurately document all customer interactions within our CRM system.
  • Collaborate with team members to ensure effective resolution of customer concerns.
  • Collect customer feedback to enhance service quality.
  • Stay updated on product offerings and updates to assist customers effectively.
  • Participate in ongoing training to continuously enhance customer service skills.

About Mercier Consultancy

At Mercier Consultancy, we are dedicated to providing top-tier consultancy services and fostering a work environment that encourages growth and innovation. Join us as we expand our team in Sofia, Bulgaria, and contribute to our mission of delivering unparalleled support to our clients.

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