About the job
Mercier Consultancy is thrilled to offer exciting career opportunities for Romanian Language Customer Service Representatives in Sofia, Bulgaria. This position includes a generous relocation package to support your transition to this vibrant city! We are on the lookout for enthusiastic and driven individuals who are committed to delivering exceptional customer support to our Romanian-speaking clientele.
As a key point of contact for our Romanian-speaking customers, you will manage their inquiries, provide effective solutions, and ensure a positive experience with our services. Your role will be vital in nurturing customer loyalty and satisfaction.
Responsibilities
- Provide outstanding customer service in both Romanian and English through various communication channels.
- Handle and resolve customer inquiries and issues efficiently and professionally.
- Accurately document all customer interactions within our CRM system.
- Collaborate with team members to ensure effective resolution of customer concerns.
- Collect customer feedback to enhance service quality.
- Stay updated on product offerings and updates to assist customers effectively.
- Participate in ongoing training to continuously enhance customer service skills.

