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Program Specialist II (Talent Pool)

On-site Full-time

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Experience Level

Experience

Qualifications

Preferred: University degree or equivalent practical experience. Experience in high-volume coordination activities. At least one year of experience in the customer service sector. Experience interacting with client hiring managers and suppliers. Exceptional verbal and written communication skills. Ability to thrive in a dynamic, fast-paced environment. Strong analytical and problem-solving capabilities. Excellent documentation and follow-up skills. Proficient time management and organizational skills with strong attention to detail. Familiarity with MS Office Suite (Excel, Word, PowerPoint) and general PC skills. Capacity to work independently with minimal direction. Customer-focused mindset.

About the job

Are you looking to be part of an innovative team but don’t see the right opportunity posted? By joining our Talent Pool, you can express your interest in becoming a member of Allegis Global Solutions (AGS) when the time is right. This initiative keeps you in the loop for future openings, including roles like Program Specialist.

Why Join Us?

  • Your interest will be noted for consideration as new positions arise.
  • Our dedicated team will contact you when a role aligns with your skills and career aspirations.

The Program Specialist II plays a crucial role in cultivating and sustaining relationships with Hiring Managers while overseeing the entire requisition process. This includes requisition intake, candidate sourcing, onboarding, worker assignment management, and reporting. As a talent advisor, you will ensure that our clients acquire quality talent efficiently.

Key Responsibilities:

  • Support client managers throughout the contract labor acquisition process, including requisition intake, sourcing, and candidate evaluation.
  • Leverage recruitment expertise to draft insightful questions for requirement intake sessions with hiring managers, ensuring comprehensive job descriptions are created for distribution.
  • Maintain accurate documentation of requirement intake discussions in our database systems (VMS, AGS360).
  • Utilize reporting tools to manage open requirements and keep managers updated on progress while monitoring supplier sourcing strategies to ensure timely responses.
  • Collaborate with Hiring Managers to establish expectations, timelines, feedback, and roles for all parties involved in the requisition process.
  • Coach and oversee staffing suppliers’ performance to ensure alignment with expectations.
  • Document client and supplier issues, tracking their resolution to enhance customer satisfaction in our CRM system.
  • Monitor performance against contractual SLAs, requisition aging, invoicing, time entries, and vendor compliance.
  • Update and maintain monthly activity and performance reports.
  • Engage consistently through face-to-face interactions, emails, and phone calls with clients, staffing vendors, contract personnel, and other stakeholders.
  • Assist with worker assignment management, including changes in cost centers and contract extensions to ensure data integrity.
  • Coordinate with managers, vendors, and the security department to ensure all necessary paperwork is completed before and after assignments.
  • Ensure proper closure of work orders in the system with accurate end-of-assignment reasons and notify appropriate departments.

About Allegis Global Solutions

At Allegis Global Solutions (AGS), we believe in more than just filling roles; we are committed to creating a thriving community that invests in your development and empowers you to make impactful contributions. Our mission is to transform the workforce into a competitive advantage for companies worldwide. We aim to design workforces that meet unique missions and harness the transformative power of human enterprise. With a global presence, AGS offers a forward-thinking perspective on the future of work, acting as a transformative partner for our clients. We are dedicated to redefining how work gets done, ensuring that our teams can make a real, measurable impact.

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