About the job
Skydio stands at the forefront of the drone industry in the United States, recognized for pioneering advancements in autonomous flight technology essential for the future of aerial mobility. Our team merges unrivaled expertise in artificial intelligence with superior hardware and software development, operational excellence, and an unwavering commitment to customer satisfaction. We empower a diverse spectrum of drone users, including utility inspectors, first responders, and military personnel.
About the Role:
We are seeking a proactive and customer-oriented Program Manager to spearhead implementation and delivery initiatives for our Law Enforcement clientele. Join our Customer Success team and act as Skydio's primary liaison for Law Enforcement customers, overseeing contract success through effective cost management, performance metrics, scheduling, project planning, technical execution, risk management, and problem-solving strategies. This role requires you to grasp technical concepts swiftly and manage program dependencies to mitigate risks effectively. Your technical acumen, combined with your program management expertise, will ensure optimal outcomes for our customers. It is essential for candidates to possess extensive experience within U. S. Law Enforcement and demonstrate the capacity to engage with senior officials.
In addition to your primary responsibilities, you'll contribute to various technical activities within the organization. Expect to thrive in a dynamic, fast-paced environment, adeptly handling multiple projects simultaneously while embracing ambiguity. Collaborate with passionate Customer Success and Technical Support teams, alongside Product, Marketing, Development, and Engineering departments.
How You'll Make an Impact:
Demonstrate exceptional collaboration skills as a requirements-driven planner with a strong sense of ownership and accountability, willing to dive into details.
Design and manage end-to-end project deployment and integration activities, ensuring the successful launch and operational success of our platform.
Translate customer requirements to Skydio’s agile product and technical teams, driving development and execution effectively.
Build and maintain relationships with Law Enforcement customers to ensure their needs are met throughout the project lifecycle.
