About the job
About Roblox
Roblox connects millions of people each day through 3D experiences built by a diverse community of creators. The platform supports exploration, gaming, learning, and social interaction across devices. Roblox aims to unite a billion people with positivity and respect, and is committed to building tools that empower its community to bring creative ideas to life.
Role Overview: Law Enforcement Operations Lead
The Law Enforcement Operations team at Roblox handles legal requests from law enforcement agencies worldwide, primarily through the Kodex portal. The team works closely with groups such as Critical Harms, Safety, Legal, Public Policy, Communications, Security, and Finance/Developer Relations. Cases often involve urgent matters, including NCMEC referrals and safety escalations.
This is a remote position based in the United Kingdom.
What You Will Do
- Serve as the senior case owner for complex and urgent legal requests, such as subpoenas, search warrants, and emergency demands.
- Lead queue management during assigned shifts: monitor workflow, set priorities, and ensure tasks meet service level agreements and quality standards.
- Oversee the full request processing cycle, from validating legal processes to collecting data and securely delivering information through Kodex.
- Handle high-risk cases involving imminent harm, child exploitation, or self-harm, working with Critical Harms, Legal, and Communications teams.
- Supervise BPO agents and junior staff on operational protocols and policy compliance, providing feedback for quality assurance.
- Drive improvements to law enforcement request workflows by partnering with Privacy Engineering, Trust & Safety Engineering, and Kodex teams.
- Contribute to performance metrics and reporting, highlighting areas for data-driven improvement.
