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Professional Services Operations Analyst I

OpenGovIndia | Pune
On-site Full-time

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Experience Level

Entry Level

Qualifications

The ideal candidate will have a strong analytical mindset, attention to detail, and a proactive approach to problem-solving. Familiarity with resource management and capacity planning tools is preferred. Excellent communication skills and the ability to work collaboratively across various teams are essential.

About the job

OpenGov stands at the forefront of AI and ERP solutions tailored for local and state governments across the United States. Serving over 2,000 municipalities, including cities, counties, state agencies, school districts, and special districts, our Public Service Platform empowers these entities to enhance operational efficiency, respond to evolving needs, and foster public trust. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, as well as permitting, licensing, and transparency solutions. Integrated within the OpenGov ERP, these tools enable public sector organizations to prioritize effectively and achieve maximum return on investment with each decision. Discover more about our mission to advance effective governance and our vision for high-performance government at OpenGov.com.

Job Summary:

The Professional Services Operations Analyst is crucial in driving operational excellence within OpenGov's Professional Services division. This position emphasizes resource management, data-driven insights, and optimization of project delivery.

This role aids the organization by overseeing staffing and capacity planning, ensuring data accuracy within Professional Services systems, and generating actionable insights that improve delivery performance. In collaboration with project managers, program leaders, finance, and human resources, the Operations Analyst facilitates the alignment of resources to projects effectively and timely.

We seek detail-oriented, analytical individuals who are passionate about implementing process enhancements that yield significant improvements in team performance and client satisfaction.

About OpenGov

OpenGov is a pioneering organization that specializes in AI and ERP solutions for government entities, committed to enhancing the efficiency and transparency of public service through innovative technology.

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