Professional Services Operations Analyst I

OpenGov stands at the forefront of AI and ERP solutions tailored for local and state governments across the United States. Serving over 2,000 municipalities, including cities, counties, state agencies, school districts, and special districts, our Public Service Platform empowers these entities to enhance operational efficiency, respond to evolving needs, and foster public trust. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, as well as permitting, licensing, and transparency solutions. Integrated within the OpenGov ERP, these tools enable public sector organizations to prioritize effectively and achieve maximum return on investment with each decision. Discover more about our mission to advance effective governance and our vision for high-performance government at OpenGov.com.Job Summary:The Professional Services Operations Analyst is crucial in driving operational excellence within OpenGov's Professional Services division. This position emphasizes resource management, data-driven insights, and optimization of project delivery.This role aids the organization by overseeing staffing and capacity planning, ensuring data accuracy within Professional Services systems, and generating actionable insights that improve delivery performance. In collaboration with project managers, program leaders, finance, and human resources, the Operations Analyst facilitates the alignment of resources to projects effectively and timely.We seek detail-oriented, analytical individuals who are passionate about implementing process enhancements that yield significant improvements in team performance and client satisfaction.

OpenGov delivers AI and ERP solutions built for local and state governments in the United States. More than 2,000 public sector organizations , including cities, counties, state agencies, school districts, and special districts , use the OpenGov Public Service Platform to improve efficiency, adapt to changing needs, and build public trust. The product suite covers enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data tools. All of these work together within OpenGov ERP to help governments focus on their mission and make informed decisions. Learn more at OpenGov.com. Role Overview The IT Operations and Services Manager I leads the local IT Operations and Services team in Pune, India. This position is responsible for delivering reliable global end-user support, maintaining knowledge management practices, and ensuring operational consistency. The manager builds and develops a service desk team, enforces IT Service Management (ITSM) processes, improves service levels, and works closely with IT leadership in the US to handle escalations and drive ongoing improvements. Main Responsibilities Oversee daily operations of the Pune service desk, including triage, ticket categorization, documentation quality, and clear communication with customers. Track and improve Pune’s performance metrics related to SLAs, backlog aging, and reopen rates. Escalate recurring issues to IT Operations for resolution. Develop queue coverage strategies, such as staff rotations and cross-time-zone communication protocols. Establish and maintain ITSM processes for incident, request, knowledge, problem, and asset management within Pune. Encourage use of the knowledge base and standard operating procedures. Ensure frequent issues are documented and resolved through self-service channels. Spot automation opportunities and work with IT Operations leadership to reduce repetitive tasks and improve service quality. Mentor and manage the Pune IT Services team, supporting a customer-focused and high-performance culture. Define capability tiers (Tier 1 and Tier 2), create training plans, and implement quality assurance checks to expand the team’s problem-solving abilities over time.

We are seeking an experienced Senior HR Operations Professional to join our dynamic team at Avaloq. In this role, you will be pivotal in streamlining HR processes and enhancing employee experience within the organization.Your responsibilities will include managing HR operations, implementing effective HR policies, and ensuring compliance with labor regulations. You will also collaborate with various departments to drive HR initiatives that align with our strategic goals.

Join our dynamic team at dev2 as a Finance Shared Services Analyst I. In this entry-level role, you will play a critical part in supporting our finance operations and ensuring the accuracy and efficiency of our financial processes. This is an excellent opportunity for recent graduates or those looking to start their career in finance.

Role Overview Syngenta Group is seeking a Procurement Operations Analyst in Pune. This role focuses on improving procurement processes and supporting operational efficiency across teams. The position requires close collaboration with different departments to help strengthen procurement strategy and execution. What You Will Do Work with internal teams to streamline procurement activities Analyze procurement workflows to identify areas for improvement Support efforts to enhance cost efficiency within procurement operations Key Skills Strong analytical thinking Collaboration across functions Attention to process optimization

Role Overview Ensono is hiring a Data Analyst for the Operations team in Pune, India. This role focuses on analyzing operational data and delivering insights that help improve how the business runs. Attention to detail and a knack for translating data into practical steps are important in this position.

OpenGov stands at the forefront of AI and ERP solutions tailored for local and state governments across the United States. With over 2,000 municipalities, counties, state agencies, school districts, and special districts leveraging the OpenGov Public Service Platform, we empower these organizations to operate with efficiency, adaptability, and enhanced public trust. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. These innovative solutions are integrated within the OpenGov ERP, enabling public sector entities to prioritize effectively and maximize ROI in every decision. Discover OpenGov’s mission to foster more effective and accountable governance, and our vision for high-performance government in every community at OpenGov.com.Job Summary:As the Manager II of Professional Services, you will report directly to the Director of Professional Services or Senior Professional Services Manager. In this pivotal role, you will lead a dynamic team dedicated to ensuring the successful deployment of projects. Your responsibilities encompass delivering projects on time, within budget, and achieving high levels of customer satisfaction. You will translate strategic objectives into actionable operational processes, manage multiple complex projects, and promote collaboration across various functions. Furthermore, this position places a strong emphasis on team development, portfolio management, and process optimization, aligning closely with our organizational goals.Responsibilities:Lead and manage a diverse team, including Project Managers and Implementation Consultants, ensuring effective recruitment, coaching, mentoring, and performance management.Transform strategic plans into operational processes that enhance team and cross-functional outcomes.Develop and execute strategic plans that align with organizational objectives.Oversee a portfolio of implementation projects, including complex technical deployments, while supporting team members in specific product domains.Proactively identify and mitigate project and customer risks, visiting client sites as needed to maintain strong relationships and project momentum.Conduct portfolio forecasting, analyze trends affecting project efficiency, and monitor budget health and project delivery.Collaborate with leadership to ensure the team’s skills evolve to meet changing business requirements.

At Nice, we embrace challenges and push boundaries. We are ambitious, innovative, and dedicated to excellence. If you share our passion for success, we have an exciting career opportunity that will ignite your potential.What does the role entail?We are seeking a skilled and driven Technical Manager to join our Actimize Professional Services team at our Global Talent Center in Pune, India. This position is perfect for individuals with extensive experience in implementing complex on-premise and SaaS Actimize solutions and a passion for leading high-performing teams in regulatory compliance projects.We need a hands-on leader who is adept at working with intricate Actimize detection logic, customizations, configurations, and SQL queries. If you thrive on solving challenging problems, managing motivated engineering teams, and enhancing enterprise-level compliance platforms, this role is tailored for you.Join us in helping global banks uphold their AML, financial crime, and regulatory compliance standards through cutting-edge Actimize technology.How will you contribute?As a Technical Manager, you will lead a team of talented developers in implementing Actimize solutions. You will collaborate with global Subject Matter Experts (SMEs), architects, and business analysts while working on the latest Actimize products.Your work will significantly impact major financial institutions as you guide teams in delivering enterprise-grade solutions for AML, Financial Crime, and Payments Fraud across international markets.Your responsibilities include:Managing a team of engineers focused on Actimize implementations, customizations, and configuration tasks.Overseeing the end-to-end delivery of releases by managing dependencies, risks, timelines, and quality standards.Serving as the technical SME and primary point of contact for the team.Collaborating with R&D, Implementation, and Customer Support teams on a global scale.Participating in recruitment and team growth initiatives.Ensuring high chargeability and productivity for yourself and your team.Supporting career progression for team members through mentorship, training, and challenging assignments.Conducting proactive performance management, including one-on-ones, coaching, and feedback sessions.Ensuring high-quality engineering practices across all delivery phases.

QAD Inc. is seeking an IT Application Operations Analyst in Pune. This position focuses on maintaining and optimizing IT applications to support business operations. Role overview The analyst works closely with teams across the company to keep applications running smoothly. Daily tasks involve monitoring application performance, identifying issues, and supporting users as needed. Key responsibilities Collaborate with cross-functional teams to address application-related challenges Monitor and support the performance of IT applications Contribute to ongoing optimization and maintenance efforts Impact This role helps ensure reliable application operations, supporting QAD Inc.'s business processes and making a direct impact on day-to-day efficiency.

At NICE, we embrace challenges and constantly push our limits. We are driven, ambitious, and determined to make a significant impact in our industry. Our team members, known as NICErs, strive for excellence every day, transforming challenges into achievements. If you share our passion for innovation and excellence, we invite you to explore a career opportunity that could ignite your potential.What Does This Role Entail?The Professional Services Engineer specializing in AI is a pivotal customer-facing role within our delivery team, focusing on the remote implementation, configuration, and integration of the NICE CXone platform. This position emphasizes delivering AI-driven solutions such as chatbots, voicebots, and knowledge assistants while combining strong technical skills with expertise in conversational design. You will collaborate closely with project teams from the sales handoff to project closure, ensuring that our customers achieve exceptional outcomes.Your Impact:Technical Execution & Delivery:Lead and execute implementation activities for NICE CSA solutions, ensuring quality and timely delivery.Configure, integrate, and enhance solutions based on customer and project specifications.Collaboration & Knowledge Sharing:Engage with cross-functional teams to facilitate successful project outcomes.Foster a collaborative, high-performance culture within the Customer Services Automation Center of Excellence.Operational Excellence:Manage assigned tasks and deliverables in alignment with project and Center of Excellence objectives.Contribute to developing and adopting best practices and methodologies for NICE CSA solutions.Must be open to working shifts that cover APAC, EMEA, and Americas regions.

About OnitAt Onit, we're revolutionizing legal operations using advanced AI technology. Our state-of-the-art platform enhances enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated systems.Our team consists of bold innovators who leverage AI at the heart of our operations, empowering legal departments to be quicker, more intelligent, and strategically focused. As we expand the capabilities of our novel AI-driven platform, we seek visionary thinkers and builders eager to contribute to the evolution of legal technology.If you're passionate about impactful work, enjoy tackling complex challenges, and aspire to modernize legal team operations, we would be thrilled to connect with you.Position: Support Analyst I(Shift Timing: 6:30 PM to 3:30 AM IST) Position Summary Onit is experiencing rapid growth and we are in search of an adept Support Analyst I. This role involves providing exceptional technical support via phone, email, and online for clients utilizing Onit’s diverse product suite. We are looking for individuals who are enthusiastic about resolving issues for others, possess a technical foundation (with training provided on our products and services), and can articulate complex concepts in an accessible manner.

We are seeking a skilled Business Analyst to join our Customer Operations team at Assent. In this role, you will play a crucial part in analyzing and optimizing operational processes to enhance customer satisfaction and drive efficiency. You will collaborate with cross-functional teams to identify opportunities for improvement and implement data-driven solutions.

Role OverviewThe Product Operations Analyst is integral to facilitating streamlined, data-centric product delivery. This role is dedicated to offering delivery insights, automating reporting processes, and fostering operational transparency across product teams. The analyst engages with stakeholders from Product, Engineering, and Delivery to ensure that metrics, tools, analytics, and agile methodologies scale effectively. This collaboration empowers informed decision-making throughout the entire product lifecycle.Key ResponsibilitiesDelivery Metrics & InsightsGather, analyze, and interpret delivery metrics to monitor performance, outcomes, and trends across product teams.Offer insights and recommendations to enhance delivery predictability, transparency, and operational decision-making.Generate analytics on release performance, throughput, flow efficiency, capacity, and agile health.Automation & Reporting EnablementAutomate manual reporting, document generation, and release communications leveraging AI, Jira APIs, and Power BI.Create and maintain dashboards and reports for teams, Product Owners, and leadership.Ensure that reporting and analytics adhere to internal governance, audit, and external standards.Jira Administration & Agile SupportManage core Jira administration, including user permissions, project configuration, issue types, workflows, fields, and automation.Configure and optimize Scrum and Kanban boards utilizing JQL, filters, swimlanes, columns, and quick filters.Facilitate consistent agile practices across teams, covering backlog structure, sprint setup, estimation, and Kanban flow.Tooling, AI & Platform GovernanceAssess and implement Atlassian Marketplace applications and AI-enhanced capabilities (e.g., Smart JQL, AI-assisted issue creation, Rovo agents).Support tooling integrations, migrations, and upgrades.Establish and uphold standards for Jira configuration, documentation, and platform health.Monitor Jira performance, scalability, and reliability within enterprise environments.

Who We AreAddepar is a leading global data and AI platform that empowers investment professionals to transform complex financial information into actionable insights. Our platform integrates portfolio, market, and client data into a comprehensive portfolio view, delivering AI-powered insights within investment and client workflows. Over 1,400 firms across nearly 60 countries utilize Addepar to manage and advise on approximately $9 trillion in assets. By partnering with nearly 650 software, data, and consulting partners, we facilitate seamless end-to-end investment operations for firms of all sizes. Our global footprint includes offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo.The RoleWe are excited to announce the launch of our Alternatives Product offering, enabling our clients to have their Private Funds data extracted, processed, validated, and ingested directly from Private Fund documents. This innovative solution combines proprietary machine learning technology with human oversight to ensure data quality and accuracy in handling Alternatives on our platform.As a vital member of the Addepar Data organization, the Alternatives Data Operations team is responsible for the meticulous human review of Private Funds documents, ensuring that clients’ Alternatives data is efficiently processed, validated, and accessible in a timely manner. The role involves reviewing Private Fund statements, correcting data extracted by our machine learning models, and reprocessing data in compliance with SLAs. Daily interaction with the Alternatives Product Team, Machine Learning Operations, clients, data providers (GPs and Fund Administrators), and other departments is essential to the success of our Alternatives offering.Applicants must possess legal authorization to work in India from the first day of employment. Please note that visa sponsorship is not available for this position.

At NiCE, we don't just face challenges; we embrace them as opportunities for growth. We are bold, innovative, and dedicated to excellence. If you share our passion for setting high standards and surpassing them, we invite you to explore a career with us that promises to ignite your passion and ambition.What does this role entail?The Professional Services Engineer is a pivotal customer-facing role that involves delivering specialized knowledge and solutions regarding NiCE products and services. This includes the implementation, configuration, and optimization of solutions such as NiCE Engage, WFM, EEM, and other CXone digital offerings tailored specifically for enterprise contact centers. This position demands a blend of technical expertise and business acumen, involving direct collaboration with clients to assess their needs, provide consultative support, and deploy state-of-the-art solutions.How will you contribute to our success?Technical Implementation:Lead the installation and integration of NiCE software solutions, whether on-site or remotely, adhering to established methodologies and customer specifications.Collaborate closely with the implementation team to address any technical inquiries from project initiation through to the transition of the delivered solution to our support center.Ensure all elements of the technical architecture are effectively integrated and operational.Identify and resolve any design discrepancies encountered during the deployment of NiCE solutions.Assist clients and their vendors in meeting configuration requirements for all NiCE integration points within their environment.Provide expert guidance on the entire NiCE product suite and implementation methodologies.Conduct system tests to ensure performance and reliability.Document issues arising during implementation and liaise with support teams for resolution, escalating to management when necessary.Deliver comprehensive application overviews, technical support, and quality control throughout all project phases.Communicate customer feedback regarding technical enhancements and fixes with the R&D and product support teams.Project Management & Customer Engagement:Work alongside Project Managers to design and supervise comprehensive project rollouts.Contribute to the NiCE Knowledge Base by documenting lessons learned and resolutions.Ensure the seamless execution of projects to meet client expectations and company standards.

OVERVIEWJoin our dedicated team at TransPerfect as a Service Desk Analyst, where you will play a vital role in providing exceptional support to our customers in a 24/7 online Service Desk environment. Under general supervision, you will assist users by addressing their requests through assigned Service Requests, Incidents, and Changes, ensuring a thorough analysis and guiding them step-by-step to effective solutions. Your responsibilities will involve setting up requested workspaces, validating configurations, administering user access, and resolving application-related issues while providing navigation assistance around various application features.DESCRIPTIONProvide outstanding service and support to end-users via our online Service Desk ticketing system.Engage with customers to process inquiries and resolve concerns regarding a wide array of IT products and services.Collect comprehensive information about requests to accurately assess requirements and break them down into actionable tasks.Troubleshoot and resolve issues related to applications, infrastructure, and software, including internet connectivity and email client problems.Utilize available resources to research necessary information.Adhere to established processes and protocols.Identify and escalate urgent issues to the appropriate teams as necessary.Document communications accurately in the Service Desk ticketing system.Propose alternative solutions to retain customer satisfaction when needed.Communicate effectively with clarity tailored to different audiences.Ensure timely follow-ups and callbacks as required.Stay updated with the latest system information, changes, and updates.Assist teammates by managing their tickets during their absence or upon request.Report any process changes from tickets to the Senior Service Desk Analyst for validation.Perform any other related tasks as directed by your manager or on-floor supervisor.

About Hevo:Hevo is an innovative, user-friendly, and robust No-code Data Pipeline platform designed to help businesses unify their data across various software for accelerated analytics.Serving over 2000 data-driven companies, including industry leaders like Postman, Zepto, ThoughtSpot, Whatfix, Shopify, and DoorDash, Hevo streamlines complex data integration tasks, allowing data teams to focus on extracting valuable insights and propelling their businesses forward.Hevo's mission is clear and ambitious: to create technology from India for the global market that is easy to adopt and accessible, empowering everyone to harness the full potential of their data.Headquartered in San Francisco and Bangalore, Hevo has experienced remarkable growth since its inception, tripling its team and expanding its customer base twentyfold in just two years. With $42 million in funding from Sequoia India, Hevo is entering a new phase of rapid growth.At Hevo, we pride ourselves on our thoughtful and collaborative problem solvers who are dedicated to making a positive impact on the lives of our customers, colleagues, and their own personal growth.If you are passionate about shaping the future of technology, Hevo is the right place for you.What You Will Do:In this role, you will ensure the successful execution of engineering processes through Jira administration, governance of reliability, automation of workflows, and data-driven reporting. You will empower engineering teams to operate with precision, efficiency, and transparency by maintaining accurate operational data, enhancing workflows, and creating dashboards for real-time insights.

About CertifyOS:At CertifyOS, we are revolutionizing the healthcare industry by building an innovative infrastructure that powers next-generation provider data solutions. Our platform serves as the definitive source of truth for provider data, ensuring unparalleled accessibility and reliability, thereby facilitating a more efficient and innovative healthcare ecosystem.What differentiates us? Our state-of-the-art, API-driven, UI-agnostic management platform automates the processes of licensing, enrollment, credentialing, and network monitoring in ways never seen before. With seamless integrations into hundreds of primary sources, we provide exceptional visibility across the entire provider network management landscape. Our team boasts over 25 years of collective experience in developing provider data systems at Oscar Health, and we are supported by leading venture capital firms that align with our ambitious vision of creating a unique healthcare cloud that minimizes friction in provider data management.However, our success isn’t solely about technology; it’s about the talented individuals who drive it. At CertifyOS, we cultivate a meritocratic culture where every team member’s voice is acknowledged and celebrated. Our foundation rests on trust, transparency, and accountability, and we are committed to challenging conventional norms at every step. We invite passionate individuals like you to join us on this thrilling journey as we transform the landscape of healthcare data infrastructure.Role Overview:As an Operations Analyst, you will collaborate closely with your team leader to oversee the daily processing of provider credentials, licenses, and payer enrollment applications. You will engage cross-functionally with various teams to ensure seamless operational flow. This position is fully remote.

Join IPG Mediabrands as a Client Operations Delivery Analyst, where you will play a pivotal role in managing and optimizing our operations to ensure seamless delivery of marketing solutions for our esteemed clients. Collaborate with cross-functional teams to enhance client satisfaction and drive operational excellence in a dynamic work environment.

Role overview Nice Ltd. is seeking a Professional Services Engineer in Pune, India. This role centers on PL/SQL development and implementation consulting for client projects. The position involves working directly with clients to deliver tailored technical solutions that meet specific requirements. What you will do Develop and implement PL/SQL solutions based on client needs Collaborate with clients to gather requirements and provide effective technical support Assist in project execution, from initial planning through to final delivery Support client satisfaction and contribute to improved operational efficiency Location This position is based in Pune, India.