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Product Support Engineer at Marqeta | Vancouver, Canada

MarqetaVancouver, Canada
Remote Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, you should possess:At least 2 years of experience in Technical Support, Production Support, or IT Support for B2B clients. Familiarity with payment processing and/or accounting systems. A customer-centric approach, demonstrating excellent written and verbal communication skills, with the ability to empathize and effectively communicate with both technical and non-technical stakeholders. Reliability and flexibility in participating in on-call rotations, with a proven ability to maintain high productivity with minimal supervision. Experience using ticketing systems such as Jira or Salesforce. A solid understanding of API technologies and troubleshooting methodologies.

About the job

Join Marqeta as a Product Support Engineer I, where you will be essential in enhancing customer satisfaction and ensuring the smooth operation of our innovative products and services. In this role, you will act as the primary point of contact for our clients, skillfully addressing and resolving technical challenges. You will utilize established procedural documents while performing technical analyses, all the while simplifying complex technical concepts into understandable language for our users.

Your responsibilities will encompass troubleshooting issues across all facets of Marqeta's offerings, ensuring our customers receive exceptional support. For intricate problems, you will adhere to escalation protocols, collaborating with senior staff and engineering teams. At Marqeta, we recognize and appreciate the vital contribution of our Product Support Engineers in our service delivery pipeline, and we eagerly await your addition to our team.

This position is fully remote within British Columbia, Canada. We invite you to apply and become part of our journey!

About Marqeta

Marqeta is a leading provider of modern card issuing and payment processing solutions. We empower businesses to build innovative payment experiences and drive customer satisfaction. With a dynamic team and a commitment to excellence, Marqeta is at the forefront of transforming the payment landscape.

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