companyDecagon logo

Product Manager, Voice Agent

DecagonSan Francisco
On-site Full-Time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Qualifications

Proven experience in product management, particularly in AI, voice technology, or related fields. Strong understanding of customer experience principles and omni-channel strategies. Exceptional communication skills with the ability to collaborate effectively across teams. Experience in defining product vision, strategy, and roadmaps. Analytical mindset with the ability to leverage data for informed decision-making. Passion for technology and a desire to innovate customer experiences.

About the job

About Decagon

Decagon stands at the forefront of conversational AI technology, empowering brands to create unparalleled concierge customer experiences. Our innovative platform supports industry-leading organizations such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas in deploying AI agents that facilitate personalized, engaging interactions across voice, chat, email, SMS, and more.

We envision a future where customer experiences evolve from traditional support tickets and hold music to rapid resolutions, enriched conversations, and stronger relationships. Our mission is supported by a group of world-class investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.

With a commitment to excellence and speed, our in-office culture embodies values such as Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle, guiding our growth as a cohesive team.

Join Our Team

The Product Management team is responsible for Decagon’s foundational platform features, including agent building, evaluation, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We collaborate across customer segments and partner closely with engineering, design, and go-to-market teams to ensure our platform is robust, scalable, and user-friendly.

As one of our pioneering Product Managers, you will play a vital role in establishing the product foundation that supports our customers in building and managing their AI agents. You will oversee initiatives from inception through launch and adoption, refining the product experience for some of the world’s most significant businesses.

Role Overview

Voice communication is the most intuitive way for individuals to interact. It is faster than typing, conveys deeper emotions and context, and integrates seamlessly into daily life. For businesses, voice represents a critical component of an effective omni-channel customer experience strategy.

In this position, you will serve as the product owner for Decagon’s AI-driven voice agent. Your mission will be to deliver human-like voice performance across multiple use cases, including cost-efficient frontline support and proactive engagement for onboarding, retention, and promotional efforts.

About Decagon

Decagon is a pioneering conversational AI platform dedicated to transforming customer experiences through innovative technology. Our solutions empower brands to connect with their customers meaningfully, enabling personalized interactions across various channels. We are backed by esteemed investors and foster a culture that values collaboration, innovation, and agility.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.