About the job
Join Our Team as a Product Experience Specialist
Lovable is on the lookout for enthusiastic Product Experience Specialists to help us establish our first Americas hub in Boston. In this pivotal role, you will provide exceptional support to our users, gather valuable product insights from real interactions, and contribute to the development of a new PX team that enhances our Americas operations. This position is perfect for individuals who are passionate about user experience and product innovation, enjoy solving complex challenges, and aspire to be part of a transformative company redefining software development.
This role can be part-time or full-time and is ideally suited for students from Boston-area universities.
Why Choose Lovable?
At Lovable, we empower anyone to create software in any programming language. Our platform is utilized by a diverse range of users, from solo entrepreneurs to Fortune 100 companies, enabling millions to turn innovative ideas into functional products quickly. We are leading a transformative wave in software creation, offering you the unique chance to reshape the digital landscape. With over 2 million users across 200+ countries leveraging Lovable for business launches, workflow automation, and idea realization, our journey is just beginning.
We are a small, high-caliber team based in Stockholm, committed to building a legacy company. We prioritize ownership, rapid execution, and collaborative spirit. We are looking for individuals who care deeply about their work, deliver quickly, and are eager to make a significant impact.
What We’re Seeking
User-Centric Approach: You are a natural advocate for users and continuously seek ways to enhance their experience, paying attention to the important details.
Effective Communicator: Whether through brief chat messages or extensive bug reports, your communication is friendly, clear, and to the point.
Proficient Problem Solver: You maintain composure under pressure, think logically through challenging situations, and act swiftly to resolve user issues, even when faced with the unknown.
Bonus: Experience in B2C SaaS customer support is advantageous.
Bonus: Familiarity with Lovable and other AI tools is a plus.
Your Responsibilities
Become a Lovable Authority: Gain a thorough understanding of every facet of our product.
Deliver Outstanding Support: Address a variety of user inquiries promptly and warmly across US time zones.
Diagnose and Escalate Issues Effectively: Investigate bugs and unexpected product behavior, collaborating with the engineering team as necessary.

