About the job
Okta secures digital identities for both people and AI, building trusted infrastructure that helps organizations address evolving security needs. The company’s mission focuses on solving complex challenges and supporting customers as they adopt new technologies.
The Customer First division brings together Identity and Access Management experts who help customers get the most from the Okta IAM platform. This team works to ensure effective adoption, scalability, and agility, aiming for strong returns and long-term success.
Role overview
The Principal Delivery Success Manager leads and develops Okta’s partners, reporting to the Manager of Partner Delivery Success. This role strengthens partner delivery capabilities within a specific product domain and regional partner portfolio. Key responsibilities include developing partner capabilities, validating readiness for go-live, and overseeing delivery processes for Okta solutions. Acting as the main operational leader for partners, the Principal Delivery Success Manager guides them through Okta’s Service Delivery Partner maturity model to ensure high-quality implementations for every customer.
This position collaborates closely with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining high implementation standards.
What you will do
- Develop and improve delivery capabilities within the assigned partner portfolio.
- Guide partners through the Service Delivery Partner maturity model.
- Identify gaps in specialization and recommend training paths.
- Support partners as they pursue product specializations, including OWI, Auth0, and Workflows.
- Encourage partners to pursue certifications and skill development.
- Review and validate partner go-live submissions.
- Classify deployments by complexity: Standard, Advanced, or Strategic.
- Ensure deployments meet Okta’s delivery standards.
- Gather and analyze feedback from Professional Services and customers.
Locations
Bellevue, Washington; Chicago, Illinois; New York, New York; San Francisco, California; Washington, DC

