Principal Delivery Success Manager

Okta secures digital identities for both people and AI, building trusted infrastructure that helps organizations address evolving security needs. The company’s mission focuses on solving complex challenges and supporting customers as they adopt new technologies. The Customer First division brings together Identity and Access Management experts who help customers get the most from the Okta IAM platform. This team works to ensure effective adoption, scalability, and agility, aiming for strong returns and long-term success. Role overview The Principal Delivery Success Manager leads and develops Okta’s partners, reporting to the Manager of Partner Delivery Success. This role strengthens partner delivery capabilities within a specific product domain and regional partner portfolio. Key responsibilities include developing partner capabilities, validating readiness for go-live, and overseeing delivery processes for Okta solutions. Acting as the main operational leader for partners, the Principal Delivery Success Manager guides them through Okta’s Service Delivery Partner maturity model to ensure high-quality implementations for every customer. This position collaborates closely with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining high implementation standards. What you will do Develop and improve delivery capabilities within the assigned partner portfolio. Guide partners through the Service Delivery Partner maturity model. Identify gaps in specialization and recommend training paths. Support partners as they pursue product specializations, including OWI, Auth0, and Workflows. Encourage partners to pursue certifications and skill development. Review and validate partner go-live submissions. Classify deployments by complexity: Standard, Advanced, or Strategic. Ensure deployments meet Okta’s delivery standards. Gather and analyze feedback from Professional Services and customers. Locations Bellevue, Washington; Chicago, Illinois; New York, New York; San Francisco, California; Washington, DC

PagerDuty (NYSE: PD) is at the forefront of Digital Operations Management, empowering organizations of all sizes to ensure a flawless digital experience for their customers consistently. With PagerDuty, teams can swiftly identify issues and leverage real-time insights to bring together the right stakeholders for faster problem resolution and future prevention. Over 13,000 organizations, including 60 of the Fortune 100, trust us to drive success in Digital Transformation, Cloud Migration, and DevOps Modernization. Our esteemed clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. We are rapidly expanding our platform, harnessing AI/ML and Automation to increase adoption across Development, IT, Customer Service, Security, and various other teams within organizations.The Senior Principal Customer Success Manager plays a vital role in engaging with key stakeholders at customer organizations, building and nurturing robust relationships to accelerate their digital transformation journey. The ideal candidate will possess the qualifications outlined below and be open to traveling up to 25% of their time for in-person customer engagements. Customer Success Managers will work closely with clients of varying market segments, sizes, solution complexities, and lifecycle stages, tailoring their approach based on specific customer needs.

Okta builds secure, neutral identity infrastructure designed to support organizations as they navigate both AI and human collaboration. The company’s mission is to help customers move forward safely and confidently through complex technology changes. Okta values people who enjoy tackling meaningful challenges and want their work to have real impact. The Customer First team brings together Identity and Access Management experts dedicated to helping clients maximize the value of the Okta IAM platform. This group focuses on driving adoption, scalability, and ongoing success, making identity management more accessible and effective for customers. Role overview The Senior Delivery Success Manager works under the Manager of Partner Delivery Success. This role leads and develops Okta’s service delivery partners, ensuring they are prepared to deliver Okta solutions effectively for clients. What you will do Strengthen partner delivery capabilities within a specific product area and assigned regional partner portfolio Provide service delivery partners with the skills and resources needed to deploy Okta solutions successfully Monitor and support capability development, go-live validation, and delivery quality for partners Guide partners through the Service Delivery Partner maturity model to promote high-quality implementations Work closely with Professional Services, Alliances, Sales, and Enablement teams to expand partner-led delivery while upholding strong implementation standards Locations This position is available in Bellevue, WA; Chicago, IL; New York, NY; San Francisco, CA; and Washington, DC.

Empower Every Identity, from AI to HumanAt Okta, we believe identity is the key to unlocking the transformative potential of AI. By establishing a trusted and neutral infrastructure, we enable organizations to embrace innovation securely. We seek individuals who tackle complex challenges with tenacity and urgency, executing with excellence.The Customer First TeamJoin our team of experts in Identity and Access Management. We assist customers and organizations in maximizing their Okta IAM platform investment, ensuring rapid adoption and scalability. Our focus is on the long-term success of our clients. Together, we are building a future where identity truly belongs to you.Role OverviewReporting to the Manager of Partner Delivery Success, the Senior Delivery Success Manager (DSM) will lead the development of Okta partners, enabling them to deliver Okta services effectively to our valued customers.The Senior DSM will cultivate partner delivery capabilities within a designated product domain and regional partner portfolio, ensuring that service delivery partners are equipped to deploy Okta solutions through capability development, go-live validation, and delivery oversight.As primary operational leaders, Senior DSMs facilitate partner progression through the Service Delivery Partner maturity model, guaranteeing high-quality implementations.This role involves cross-functional collaboration with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining implementation quality.Key ResponsibilitiesEnhance delivery capabilities across the assigned partner portfolio.Guide partners through the Service Delivery Partner maturity model.Identify specialization gaps and propose enablement paths.Support partners seeking product specializations (OWI, Auth0, Workflows, etc.).Promote partner certification and skill enhancement.Review and validate partner go-live submissions.Classify deployments based on complexity (Standard, Advanced, Strategic).Ensure all deployments adhere to Okta's delivery standards.Gather feedback from Professional Services and customers on delivery.

Join Casa as a Member Success Manager and take the lead in ensuring our members receive unparalleled support and guidance. In this pivotal role, you will be the primary point of contact for our members, helping them navigate their experience with our platform and maximizing their success. Your expertise will be essential in fostering relationships, understanding member needs, and delivering tailored solutions that enhance their journey.

At Via, we are revolutionizing transportation on a global scale. Our mission is to enhance daily commutes and minimize the environmental impact of travel — and we have ambitious goals to achieve.As our new Partner Success Manager, you will be the primary representative of Via for our partners, both internally and externally. In this dynamic and impactful role, you will forge authentic and sustainable relationships with our partners, transforming these connections into avenues for long-term revenue growth. You will act as a trusted advisor, offering strategic insights on operational, go-to-market, and product matters. In parallel, you will advocate for our partners within Via, pushing for innovative products and capabilities to expand their service offerings.

As a Customer Success Manager at Gridware, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be their trusted advisor, guiding them through the adoption process, and providing ongoing support to maximize their success and satisfaction. Your expertise will directly contribute to customer retention and growth.

As a Scaled Customer Success Manager at Culture Amp, you will play a pivotal role in driving customer satisfaction and success through innovative strategies and solutions. Your expertise will empower our customers to derive maximum value from our platform, ensuring they achieve their desired outcomes.In this position, you will leverage data-driven insights to foster relationships with clients, providing guidance on best practices and product utilization. You will work collaboratively with cross-functional teams to enhance the customer journey and contribute to our mission of improving employee engagement and organizational culture.

About UsAt Finix, we revolutionize how businesses engage with payments. As a leading full-stack acquirer processor, we empower companies of all sizes to harness flexible and modern payment solutions. With billions processed annually, Finix supports SaaS, marketplace, and e-commerce platforms, enabling seamless payment acceptance, payout management, and merchant onboarding. Our no-code, low-code, and developer-friendly tools allow businesses to launch within hours instead of months.Having secured over $175 million in funding, including a notable $75 million Series C led by Acrew Capital with contributions from prestigious investors like Lightspeed Venture Partners and Visa, Finix is positioned for significant growth and innovation.About the Role:We are in search of a detail-oriented and relationship-driven Customer Delivery Manager to oversee our strategic customer portfolio. In this role, you will enhance Finix's long-term value by aligning key initiatives with our Customers and Partners.As the Customer Delivery Manager, you will be responsible for the comprehensive delivery of our payment acceptance and payout solutions to our platform clients, ensuring a smooth and successful implementation process. This position requires close collaboration with cross-functional teams, including sales, product development, support, and risk/underwriting, to meet and exceed client expectations.

Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

Role Overview Amplitude is looking for a Senior Technical Success Manager to support clients across the West Region. This role focuses on helping customers get the most from Amplitude’s analytics platform. The position is open to candidates in Los Angeles, Portland, San Diego, San Francisco, Seattle, or remote within the West. What You Will Do Act as a technical advisor for clients, guiding them through challenges and helping them reach their business goals with Amplitude’s solutions. Build and maintain strong client relationships, offering tailored support and strategic recommendations. Use your knowledge of technology and analytics to deliver practical solutions and improve the customer experience. Location Los Angeles, CA Portland, OR Remote - West San Diego, CA San Francisco, CA Seattle, WA

At Via, we're on a mission to revolutionize global transportation through innovative technology. Our ambitions extend from enhancing individual daily commutes to significantly reducing our collective environmental impact. As a Senior Partner Success Manager, you will represent Via to our partners, playing a pivotal role both internally and externally. Your primary responsibility will be to cultivate meaningful, long-lasting relationships with our partners, transforming these connections into sustainable revenue growth opportunities. You'll act as a trusted advisor, offering strategic insights on operational, market-entry, and product-related challenges, while also advocating for our partners within Via to promote the expansion of their services.

We are seeking an enthusiastic and dynamic Manager of Scaled Customer Success to join our team at Notion Labs Inc. In this pivotal role, you will drive the success of our customer base through innovative strategies and exceptional service. Your leadership will inspire a team dedicated to enhancing customer experience and engagement. If you are passionate about customer success and have a track record of managing teams effectively, we want to hear from you!

As a Staff Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their goals while leveraging our innovative background check solutions. Your expertise will be essential in building lasting relationships, guiding customers through their journey, and maximizing the value they receive from our services. In this role, you will lead a team of Customer Success Managers, develop best practices, and implement strategies that enhance customer engagement and satisfaction. You will collaborate with cross-functional teams to ensure that our customers receive exceptional service tailored to their needs.

Join Cloudflare as a Principal Manager in our ISP/Telco division, where you will lead strategic initiatives and drive growth in a dynamic environment. Your expertise will play a crucial role in shaping our services and enhancing the customer experience. Collaborate with cross-functional teams to innovate and implement solutions that meet the evolving needs of our clients.

Our Mission & Values:At Drata, our mission is to empower businesses to gain and maintain the trust of their users, clients, partners, and potential customers. We provide the proof that demonstrates great companies are worthy of the trust they strive to cultivate.Our core values guide us in everything we do. Built on Trust signifies that consistency is paramount. Act with Integrity means always choosing the right path. Customer-Obsessed reminds us to prioritize the needs of those we serve. Competitive Fire encourages us to surpass our limits. Diversity fosters unique viewpoints that drive innovative solutions. Automation First ensures we emphasize efficiency to save time and resources.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner-Operator Mentality): Take ownership of your tasks. Strive for continuous improvement. Achieve results.Move at Drata Speed (Precision & Velocity): Make rapid decisions. Learn swiftly. Create immediate impacts.Stay Mission-Driven (Customer-Obsessed): Question norms. Provide genuine value. Maintain a hunger for progress.We complement our dynamic culture with a considerate hybrid model because we value both flexibility and collaboration. In the Bay Area, we gather in-office from Tuesday to Thursday for high-impact collaboration days where teams synchronize, strategize, and innovate. Mondays and Fridays are flexible, allowing for focused work, balance, and autonomy.If you thrive in an empowering environment, energized by working alongside intelligent, mission-driven individuals, you will find a home here.Why Join The Drata Team?The best way to experience the Driver’s Mindset is to see it in action. We are an award-winning, mission-driven team of over 600 individuals globally, united by a culture that prioritizes trust, speed, and perpetual growth.See the Speed: Watch our CEO, Adam Markowitz, shed light on our hyper-growth trajectory, achieving $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page for employee testimonials highlighting our collaborative environment and available growth opportunities.

Role Overview AirGarage is looking for a Partner Success Manager focused on the North Region. This role can be based in San Francisco or remote within the United States. The main goal: support and grow relationships with partners using AirGarage’s parking solutions. What You Will Do Onboard new partners, guiding them through setup and early adoption. Provide ongoing support to ensure partners get the most from AirGarage’s services. Spot opportunities for growth and increased value within existing partnerships. Work with internal teams to improve the partner experience and keep efforts aligned with company goals. Location This position is open to candidates in San Francisco or remote across the United States.

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!

At Krea, we are pioneering the future of AI-driven creative tools tailored for artists, designers, and studios. Our vision is to create AI that is not only intuitive and controllable but also fundamentally enhances the creative process. We see AI as a transformative medium that encompasses text, images, video, sound, and even 3D art.We are in search of a Founding Customer Success Manager who will ensure our clients derive significant value from Krea. From initial onboarding to fostering deep and long-lasting adoption, you will collaborate closely with creative teams, guiding them through our workflows while serving as the vital link between customers, our product, and sales teams.