company

Part-Time Customer Support Specialist

On-site Part-time

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Experience Level

Entry Level

About the job

About Us

At Axle Energy, we are at the forefront of transforming the energy landscape by developing the essential infrastructure for a decarbonised energy system. Our innovative software optimally manages energy consumption by coordinating vehicle charging, heating systems, and home battery usage, effectively controlling hundreds of thousands of energy assets.

In a fast-paced environment, we operate within a traditionally established industry while facilitating the movement of gigawatt-hours of electrons in real-time, and we are expanding our team to meet the growing demand from our customers.

We take pride in our backing from elite investors, including Accel. Discover more about our vision here.

About the Role

We are seeking an enthusiastic and customer-focused support champion to enhance our users’ experience with Axle Energy’s products. This is a 3-month part-time contract position, ideal for someone eager to make a tangible impact.

Your Responsibilities

  • Take ownership of complex or high-priority customer inquiries.
  • Work closely with the technical team to identify and resolve customer pain points.
  • Maintain and enhance internal technical documentation and knowledge resources.
  • Identify recurring customer issues and provide insights for product improvement.

You Are a Great Fit If You Are

  • Organized: You efficiently manage a to-do list and prioritize tasks to ensure critical issues are addressed promptly.
  • Empathetic: You genuinely care about resolving others’ challenges and feel invested in ensuring a smooth experience.
  • Curious: You have a proactive approach to troubleshooting and are open-minded when diagnosing issues.

Benefits

We offer a competitive salary and the unique opportunity to directly contribute to the future of energy markets and accelerate the transition to a low-carbon world. We strive to maintain equitable compensation across the company, with a 1:1 median ratio between founder and team compensation.

About Axle Energy

Axle Energy is focused on building the infrastructure necessary for a decarbonised energy future. Our cutting-edge software solutions help optimize energy consumption, making use of renewable energy sources and facilitating the shift towards a sustainable energy system.

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