Part-Time Customer Support Specialist

About Axle Energy Axle Energy builds software that helps move energy consumption to times when electricity is cleaner and more affordable. The platform manages charging for vehicles, heating systems, and home batteries, with oversight of hundreds of thousands of energy assets. The company is scaling up to meet rising demand and currently shifts gigawatt-hours of electricity in the real world. Axle Energy is backed by investors such as Accel. Learn more about Axle Energy’s work here. Role Overview: Part-Time Customer Support Specialist (London) This part-time contract role runs for 3 months. Axle Energy is looking for someone who can quickly make an impact by supporting users and helping them get the most from the company’s products. What You’ll Do Handle complex or high-priority customer issues from start to finish. Collaborate with technical colleagues to analyze and resolve customer problems. Contribute to and improve internal technical documentation and knowledge resources. Spot recurring customer challenges and share insights to help improve the product. What Helps You Succeed Organized: Comfortable managing a to-do list and shifting priorities as needed to keep important tasks on track. Empathetic: Cares about customer challenges and works hard to resolve issues thoroughly. Curious: Eager to dig into problems and approach troubleshooting with an open mind. Benefits and Compensation Axle Energy offers a competitive salary for this contract role. The company maintains an equitable pay structure, with a 1:1 median compensation ratio between founders and team members. Team members have the chance to help shape the future of energy markets and support the shift to a low-carbon world.

About UsAt Axle Energy, we are at the forefront of transforming the energy landscape by developing the essential infrastructure for a decarbonised energy system. Our innovative software optimally manages energy consumption by coordinating vehicle charging, heating systems, and home battery usage, effectively controlling hundreds of thousands of energy assets.In a fast-paced environment, we operate within a traditionally established industry while facilitating the movement of gigawatt-hours of electrons in real-time, and we are expanding our team to meet the growing demand from our customers.We take pride in our backing from elite investors, including Accel. Discover more about our vision here.About the RoleWe are seeking an enthusiastic and customer-focused support champion to enhance our users’ experience with Axle Energy’s products. This is a 3-month part-time contract position, ideal for someone eager to make a tangible impact.Your ResponsibilitiesTake ownership of complex or high-priority customer inquiries.Work closely with the technical team to identify and resolve customer pain points.Maintain and enhance internal technical documentation and knowledge resources.Identify recurring customer issues and provide insights for product improvement.You Are a Great Fit If You AreOrganized: You efficiently manage a to-do list and prioritize tasks to ensure critical issues are addressed promptly.Empathetic: You genuinely care about resolving others’ challenges and feel invested in ensuring a smooth experience.Curious: You have a proactive approach to troubleshooting and are open-minded when diagnosing issues.BenefitsWe offer a competitive salary and the unique opportunity to directly contribute to the future of energy markets and accelerate the transition to a low-carbon world. We strive to maintain equitable compensation across the company, with a 1:1 median ratio between founder and team compensation.

Join our dynamic team at Hiya as a Customer Success Support Specialist. In this role, you will be pivotal in enhancing customer satisfaction by providing exceptional support and guidance. You will work closely with our clients to resolve their inquiries and ensure they derive maximum value from our products and services.

Join our dynamic team as a Part-Time Retail Inventory Specialist at Crossmark, where your attention to detail will make a significant impact on our store operations. You will be responsible for maintaining accurate inventory records, performing stock audits, and assisting with warehouse management tasks. This role is perfect for individuals with a passion for retail and a commitment to excellence.

Join our dynamic team as a Part-Time Retail Inventory Specialist where you will play a crucial role in managing inventory levels and ensuring optimal stock availability for our retail partners. This position offers flexible hours and the opportunity to work in a fast-paced, engaging environment.

XYZ Reality creates engineering-grade augmented reality solutions tailored for the construction industry. The company’s flagship product, The Atom headset, brings holographic technology directly to job sites, helping teams keep projects on track and within budget. With a team of more than 100 colleagues across the UK, US, and Europe, XYZ Reality partners with mission critical organizations and construction firms to support major building projects. Role overview Based in the London office, the Customer Support Specialist manages the entire customer support journey. The role centers on Freshdesk and AI-driven processes, acting as the main point of contact for customer inquiries. Using tools such as Claude, the specialist streamlines ticket handling and works to improve service quality. This position values strong organizational skills, initiative, and a genuine interest in how AI can shape support operations. Main responsibilities Manage customer support tickets in Freshdesk, meeting or surpassing service level agreements (SLAs). Set up, maintain, and refine Freshdesk workflows, automation, knowledge bases, and reporting dashboards. Integrate AI to enhance ticket triage, categorization, and routing. Develop and maintain AI-assisted support pipelines using tools like Claude to automate first responses, summarize tickets, and suggest resolutions. Act as a key link between customers and internal teams (Engineering, Product, Sales), ensuring effective escalation and resolution of complex issues. Build strong relationships with stakeholders throughout the company. Share regular updates on support performance, customer satisfaction (CSAT/NPS), and sentiment with senior management. Investigate recurring issues through root cause analysis and collaborate with Product and Engineering to implement solutions. Represent the customer perspective internally, identifying opportunities to improve support processes, tools, and AI integration.

Join our dynamic team at PitchBook Data as a Customer Support Specialist, where you will play a pivotal role in enhancing customer satisfaction and ensuring a seamless experience for our users. You will be the first point of contact for our clients, addressing inquiries, resolving issues, and providing comprehensive support regarding our financial data services.

Join our dynamic team at Crossmark as an Event Specialist! We are seeking enthusiastic individuals to represent our brand and engage with customers at various events. As an Event Specialist, you will be responsible for creating memorable experiences and driving product awareness.This part-time role offers flexible hours, allowing you to balance work with your personal life while gaining valuable experience in event marketing.

Join our dynamic team as an Event Specialist and be at the forefront of exciting events and promotions! This part-time position offers the perfect opportunity for individuals passionate about engaging with customers and promoting brand experiences. As an Event Specialist, you will play a vital role in executing successful events that resonate with target audiences.

Join Substack as a UK Support Specialist and play a key role in enhancing our customer experience. You will be responsible for providing top-notch support to our users in the UK, ensuring their queries are resolved efficiently and effectively.Your role will involve interacting with customers via various channels, understanding their needs, and providing tailored solutions. As an integral part of our team, you will also contribute to the development of support resources and tools to improve user satisfaction.

Join our dynamic team at Crossmark as a Part-Time Retail Inventory Specialist! In this role, you will be responsible for maintaining accurate inventory records, conducting stock counts, and ensuring that our products are well-organized and easily accessible. This position is ideal for individuals who are detail-oriented and enjoy working in a fast-paced retail environment.

Join our dynamic team as a Part-Time Retail Inventory Specialist and play a crucial role in ensuring optimal inventory management within retail environments. In this position, you will be responsible for conducting inventory audits, maintaining accurate stock levels, and facilitating seamless communication with store management. Your keen attention to detail and organizational skills will be essential as you help enhance the shopping experience for customers.

Join our dynamic team as a Part-Time Retail Inventory Specialist in London! In this role, you will be responsible for managing inventory levels, ensuring product availability, and maintaining accurate records. Your attention to detail and organizational skills will help us maintain our high standards of customer satisfaction.

Join our dynamic team as a Part-Time Retail Inventory Specialist at Crossmark. In this role, you will play a vital part in ensuring the accuracy and efficiency of our inventory management processes. Your responsibilities will include conducting stock counts, maintaining inventory records, and assisting in the organization of merchandise in retail environments.

Join our dynamic team as an Event Specialist and play a crucial role in delivering exceptional experiences at various events. This part-time position offers the perfect opportunity for individuals who are passionate about engaging with the public and promoting brand awareness.Key Responsibilities:Attend and actively participate in events to promote our brand.Engage with attendees to create memorable experiences.Collect feedback and report on event performance.

As a Product Support Specialist at Claylabs, you will play a pivotal role in ensuring that our customers receive exceptional support and guidance regarding our innovative products. Your responsibilities will include troubleshooting product issues, providing timely solutions, and collaborating with our development team to enhance product performance.You will serve as a vital link between our users and our technical team, ensuring that customer feedback is effectively communicated and acted upon. Your passion for technology and problem-solving skills will be essential in delivering a seamless user experience.

Join our dynamic team as a Part-Time Retail Inventory Specialist in London! In this role, you will be pivotal in managing inventory levels, ensuring optimal product availability, and executing stock-related tasks in retail environments.We are looking for detail-oriented individuals who thrive in fast-paced settings and are passionate about providing excellent service. Your contributions will directly impact the shopping experience of our customers.

Greetings! We're thrilled to have you here Are you on the lookout for an exciting new opportunity, or simply exploring the job market? You may have just found your next adventure! Join Lightspeed’s dynamic Support team as the first line of assistance for our valued customers. You will engage with a diverse range of inquiries, from basic education to in-depth hardware and software troubleshooting. Collaborating with our global teams, you will diagnose, troubleshoot, and resolve issues faced by our hospitality clients during their service operations.

Join our dynamic team at via as a Product Support & Operations Specialist. In this vital role, you will be responsible for ensuring the seamless operation of our products and delivering outstanding support to our customers. Your expertise will help enhance user experience and drive operational efficiency.

About KrooKroo is on a mission to redefine banking by being the first financial institution that is genuinely trusted and cherished by its customers. We empower individuals to take charge of their financial destinies and reach their aspirations while positively contributing to the environment.At Kroo, integrity, transparency, and honesty are at the core of our values. We aim high, dream big, and are unwavering in our pursuit of excellence. Innovation and continuous learning are part of our ethos, and we are committed to this journey together.As a Vulnerable Customer Support Specialist, you will take a proactive role in managing customer vulnerabilities, ensuring outstanding service for those with additional needs, and providing valuable insights to enhance processes and workflows. Join us as we continue to grow and make a difference!