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Order to Cash Specialist at Birdman | Guadalajara, Jalisco

BirdmanGuadalajara, Jalisco, Mexico
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Over 3 years of experience in:Accounts ReceivableOrder-to-Cash processesBillingDeductions management

About the job

Location: Guadalajara, Jalisco, Mexico

Role overview

Birdman seeks an Order to Cash (O2C) Specialist to manage the full Order-to-Cash cycle. This role is central to protecting company revenue by ensuring orders move smoothly from processing through billing and collection. The O2C Specialist works with Finance, Supply Chain, Logistics, Sales, and Key Accounts to resolve disputes, improve cash flow, and address operational issues.

What you will do

  • Oversee the Order-to-Cash cycle:
    • Process, invoice, and deliver orders accurately.
    • Monitor billing and payments to reduce revenue loss.
  • Protect company revenue:
    • Audit deductions, chargebacks, penalties, and retailer claims.
    • Dispute unjustified deductions using retailer portals.
    • Work to recover revenue lost to issues such as:
      • Late deliveries (OTIF)
      • Shortages
      • Unauthorized promotions
      • Duplicate billing
      • Unsaleables
      • Early deliveries
  • Ensure billing accuracy:
    • Validate invoices against purchase orders, pricing agreements, tax requirements, and customer documentation.
    • Prevent billing errors before they affect collections.
  • Manage collections and accounts receivable:
    • Track outstanding balances.
    • Communicate with customers to secure timely payments.
    • Reconcile credit notes, returns, discounts, and payment discrepancies.
  • Improve processes:
    • Identify causes of recurring deductions.
    • Collaborate with Logistics, Finance, and Commercial teams to reduce future losses.
    • Enhance ERP accuracy and operational controls.
  • Maintain reporting:
    • Analyze O2C KPIs and cash collection data.
    • Report on financial risks and recovery opportunities.

Who thrives here

This position suits those with strong attention to detail, analytical skills, and a talent for resolving discrepancies. Individuals who enjoy problem-solving and working with different teams will find this work rewarding.

About Birdman

Birdman is committed to fostering positive change through innovative solutions that promote healthier and sustainable choices. Join us in our mission to make a significant impact in the world.

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