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Operations Supervisor

Verra MobilityIL_Chicago_Office
On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Inspire and develop team members through effective communication, constructive feedback, coaching, and meaningful performance evaluations. Oversee daily operational activities by monitoring inventory levels and forecasts to ensure staffing meets customer-specific service level agreements. Continuously create a positive work environment where team members feel valued and engaged. Conduct regular one-on-one meetings with team members and maintain open communication through staff meetings and huddles. Collaborate with leadership and Human Resources to address any sensitive employee performance or conduct issues promptly. Monitor attendance and punctuality while implementing progressive discipline for performance-related matters. Build and maintain strong relationships with other departments, customers, and third-party vendors. Act as a change agent, facilitating process and organizational improvements within the department.

About the job

The Operations Supervisor at Verra Mobility manages daily operations at the IL_Chicago_Office. This position requires sound judgment and practical decision-making to keep processes running smoothly. The supervisor plays a key part in aligning inventory with shifting customer needs and supporting efficient, high-quality production.

Key responsibilities

  • Lead and support a diverse team handling day-to-day operational tasks
  • Monitor inventory levels and adjust to match customer demand
  • Encourage high standards for output quality and production efficiency
  • Maintain strong customer satisfaction, both internally and externally
  • Help create and update training materials for new processors
  • Collaborate closely with the Operations Manager of Event Processing in the Government Solutions division

What makes this role unique

This position combines hands-on team leadership with an emphasis on continuous improvement. A proactive mindset and steady focus on service quality are essential for success in this role.

About Verra Mobility

Verra Mobility is a leading provider of technology-driven solutions for government agencies and commercial customers. We focus on enhancing mobility and safety through innovative solutions and services that improve the efficiency of transportation systems.

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