About the job
Join Den Hartogh Logistics, a premier Logistics Service Provider with a rich history dating back to 1920 in The Netherlands. We specialize in bulk logistics for the chemical, gas, polymer, and food industries, seamlessly integrating safety and operational excellence into our services.
This role is located in our Singapore office, where you will report to the Operations Supervisor and become an integral part of a dynamic team. You will coordinate operational activities, engage with transporters for loading deliveries, and communicate with customers to ensure our shipments are delivered smoothly.
Key Responsibilities for Operations Executive:
- Organize and manage vessel scheduling requirements and associated activities.
- Coordinate logistical operations, liaising with transporters on loading deliveries and ensuring customer satisfaction with timely shipment delivery.
- Facilitate and process customer shipments following established Standard Operating Procedures (SOPs) and within required timeframes independently.
- Provide comprehensive customer service support to designated accounts.
- Manage regional import and export shipments, working closely with local network partners for accurate arrival updates in our in-house system.
- Foster sustainable relationships and trust with customer accounts through proactive and clear communication.
- Accurately prepare shipping documentation in a timely manner.
- Complete necessary administrative tasks, including documentation, billing, and vendor invoices.
- Address customer complaints by providing appropriate solutions and alternatives within designated timeframes, following up to ensure resolution.
- Perform ad-hoc tasks as required.
What Den Hartogh Offers:
- Flexible work arrangements (hybrid environment, flexible hours)
- Opportunities for training and development
- Internal rotation possibilities
- Comprehensive medical and dental benefits

