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Operations Engineer at Guidepoint | Toronto, Ontario

GuidepointToronto, Ontario, Canada
Hybrid Full-time CA$95K/yr - CA$135K/yr

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Key Responsibilities:Systems AdministrationClient Support and TroubleshootingAutomation and Reporting Development

About the job

At Qsight, a dynamic division of Guidepoint, we are dedicated to developing innovative data intelligence solutions tailored for the healthcare industry. Our team utilizes cutting-edge proprietary datasets and thorough analysis of alternative data sources to provide actionable insights for leading institutional investors, medical device manufacturers, and pharmaceutical companies. With a commitment to delivering market intelligence products that are highly relevant, accurate, and scalable, we ensure our global client base receives unparalleled insights.

We are looking for a driven and skilled Operations Engineer to become a vital part of our expanding team. This multifaceted role centers around SaaS/platform operations and tier-2 support for client-facing systems. You will take charge of administering and ensuring the reliability of essential tools, troubleshooting and resolving escalated issues with comprehensive documentation, and creating lightweight automation and reporting solutions to minimize manual tasks as we grow.

Your collaboration with Customer Success, Product, and Engineering will be crucial in proactively monitoring, supporting, and enhancing critical systems. By applying practical and creative problem-solving skills, you will improve reliability, expedite resolution times, and enhance operational visibility. On a daily basis, you will address and resolve client technical inquiries, manage vendor license administration and renewals, and generate reports that guide operational decisions.

This role is hybrid based in Toronto, with the potential for fully remote work; candidates must be available to work US Eastern hours from 9 AM to 6 PM.

About Guidepoint

Guidepoint is a leading provider of expert network services, offering a unique platform that connects clients with industry professionals to gain insights and make informed decisions. Our commitment to innovation and excellence positions us at the forefront of data intelligence solutions, particularly in the healthcare sector.

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