Operations Engineer at Guidepoint | Toronto, Ontario

OverviewAt Qsight, a dynamic division of Guidepoint, we are dedicated to developing innovative data intelligence solutions tailored for the healthcare industry. Our team utilizes cutting-edge proprietary datasets and thorough analysis of alternative data sources to provide actionable insights for leading institutional investors, medical device manufacturers, and pharmaceutical companies. With a commitment to delivering market intelligence products that are highly relevant, accurate, and scalable, we ensure our global client base receives unparalleled insights.We are looking for a driven and skilled Operations Engineer to become a vital part of our expanding team. This multifaceted role centers around SaaS/platform operations and tier-2 support for client-facing systems. You will take charge of administering and ensuring the reliability of essential tools, troubleshooting and resolving escalated issues with comprehensive documentation, and creating lightweight automation and reporting solutions to minimize manual tasks as we grow.Your collaboration with Customer Success, Product, and Engineering will be crucial in proactively monitoring, supporting, and enhancing critical systems. By applying practical and creative problem-solving skills, you will improve reliability, expedite resolution times, and enhance operational visibility. On a daily basis, you will address and resolve client technical inquiries, manage vendor license administration and renewals, and generate reports that guide operational decisions.This role is hybrid based in Toronto, with the potential for fully remote work; candidates must be available to work US Eastern hours from 9 AM to 6 PM.

Overview: Join Guidepoint’s dynamic Engineering team, where we are dedicated to solving complex problems and enhancing user satisfaction. Our mission is to empower individuals and businesses with personalized knowledge-sharing solutions, and our engineering team is at the forefront, tackling architectural challenges and innovating new products to ensure seamless service delivery. This position is hybrid in Toronto. What You Will Be Responsible For: Service Decomposition: Transforming a monolithic enterprise application into distinct, independently deployable services. You will define service boundaries, design APIs, and strategize a phased migration to ensure business continuity during the architectural transition. Data Migration: Spearheading the transition from a centralized multi-tenant database to specialized, domain-specific databases. This role involves designing target schemas, developing migration tools, ensuring data integrity and validation, and coordinating cutover processes with minimal downtime. Developer Experience & Standards: Crafting patterns, libraries, and CI/CD practices that empower the engineering team to confidently build upon the new architecture.

Overview: Join Guidepoint as a skilled Data/AI Engineer and become a vital part of our innovative AI team in Toronto. Our Technology Hub is at the forefront of developing a modern data infrastructure that empowers advanced analytics and promotes responsible AI practices. This strategic initiative is crucial to Guidepoint's vision of harnessing cutting-edge Generative AI and analytical capabilities to enhance our Next-Gen research enablement platform and data-driven products. This role requires remarkable leadership and technical expertise to propel the creation of next-generation research enablement platforms and AI-enhanced data solutions. You will be responsible for designing and scaling Generative AI systems, including large language model (LLM) applications and intelligent research agents, while integrating responsible AI principles and top-tier MLOps practices. As a Senior AI/ML Engineer, you will play a key role in building scalable AI/ML functionalities using Databricks and other advanced tools across Guidepoint’s suite of offerings. The Technology team at Guidepoint thrives on solving complex problems and enhancing user experiences. In alignment with our mission to make individuals, businesses, and the world smarter through personalized knowledge-sharing solutions, our engineering team is tackling challenges to refine internal application architectures and develop new AI-enabled products that optimize our service delivery. This is a hybrid position based in Toronto.

Join Ontario Transit Group as a Project Manager specializing in Mechanical, Electrical, and Plumbing (MEP) systems. In this pivotal role, you will oversee project planning, execution, and delivery, ensuring that all MEP aspects are completed on time and within budget. Your expertise will be essential in collaborating with multidisciplinary teams, managing stakeholder expectations, and adhering to safety and quality standards.

Join the Government of Ontario as an Information Architect, where your expertise will shape the future of information architecture across our services. In this pivotal role, you will design, develop, and implement information systems that enhance data accessibility and usability for government operations.This contract position offers a unique opportunity to work on significant projects that impact the lives of citizens in Ontario. You will collaborate with cross-functional teams to create user-centered designs and ensure that our information systems meet the highest standards of quality and efficiency.

Overview: At Guidepoint, our Engineering team is dedicated to crafting cutting-edge technology solutions that drive revenue growth, streamline costs, and enhance efficiency and productivity. As we strive to fulfill our mission of empowering individuals, businesses, and the global community through tailored knowledge-sharing solutions, our engineering team is rising to the occasion by tackling challenges to innovate new products and refine existing platforms, ensuring the seamless delivery of our services. This is a hybrid position based in Toronto. Number of openings: 2 Responsibilities: Design, develop, and sustain scalable test automation frameworks. Automate functional, API, and integration test cases by creating reusable and maintainable automated scripts. Analyze and resolve issues related to automated and load testing, propose solutions, and enhance existing scripts as necessary. Review test results, identify root causes of failures, evaluate severity and scope, and guide prioritization for resolution. Collaborate with developers to integrate automated tests into CI/CD pipelines, ensuring quality at every stage of delivery. Provide regular updates on defects, regression test status, and automation progress using Jira and other reporting tools. Assist in planning, developing, and delivering training on test automation frameworks and tools. Maintain comprehensive documentation of automation processes, templates, and best practices while driving process improvements. Work closely with engineering teams, product owners, and QA peers in Agile environments to define acceptance criteria and testing approaches. Stay abreast of technology trends and continually enhance test automation practices. Support functional and regression testing efforts as needed to ensure end-to-end quality.

The Ministry of the Government of Ontario is seeking a talented and driven Solutions Development Programmer/Developer to join our team. In this role, you will have the opportunity to contribute to meaningful projects that impact the community, utilizing your programming expertise to develop innovative software solutions.The ideal candidate will be proficient in various programming languages and technologies, with a passion for problem-solving and a commitment to delivering high-quality solutions.

Join Ontario Transit Group as a Crane Technician and play a pivotal role in ensuring our fleet's operational excellence. As a key member of our team, you will be responsible for the maintenance, repair, and inspection of cranes used in transit operations. We are looking for a dedicated professional who is committed to safety and efficiency.

Join the Ontario Transit Group as a PLC Technician, where you will play a vital role in maintaining and improving our automated systems. In this full-time position, you will work alongside a dedicated team of professionals, ensuring the reliability and efficiency of our transit operations.As a PLC Technician, your responsibilities will include troubleshooting PLC systems, performing regular maintenance, and collaborating with engineering teams to enhance system performance. Your expertise will directly contribute to our mission of providing safe and efficient transit services.

Join the Government of Ontario as a Senior EMS Analyst, where you will play a vital role in enhancing emergency management systems. This position involves analyzing data, developing reports, and providing strategic insights to ensure efficient operation and planning.

Join the Government of Ontario as a Project Manager Level 3 and play a pivotal role in overseeing and executing critical projects that drive efficiency and innovation. This is an exciting opportunity for individuals with strong leadership skills and project management expertise to contribute to public service.

Join the Government of Ontario as an Intermediate Programmer / Developer Analyst, where you will play a pivotal role in enhancing our digital services. This position invites talented individuals ready to tackle complex challenges, develop innovative solutions, and contribute to the province's IT landscape.As part of a dynamic team, you will be responsible for designing, coding, testing, and maintaining software applications. Your expertise will not only improve existing platforms but also help in the development of new systems that support various government functions.

The Ministry of Transport for the Government of Ontario is seeking a skilled Senior Business Analyst to join their dynamic team. This exciting opportunity involves analyzing and improving processes within the transport sector while collaborating with various stakeholders to implement effective solutions.

Join the Government of Ontario as a Solutions Development Software Specialist specializing in .NET technologies. In this role, you will collaborate with cross-functional teams to deliver innovative software solutions that enhance government operations and services. Your expertise will drive the development and deployment of robust applications while ensuring compliance with industry standards.

As a Working Foreman at Ontario Transit Group, you will be pivotal in overseeing daily operations, ensuring project timelines are met while maintaining high standards of safety and efficiency. This role requires strong leadership skills to direct and support a dedicated team. You will be responsible for coordinating tasks, managing work schedules, and ensuring compliance with industry regulations.

Join the Government of Ontario as a Business Analyst Level 3, where your expertise will drive significant improvements in our services and operations. In this role, you will be responsible for analyzing business needs, developing solutions, and enhancing processes to ensure effective delivery of programs.

About Clutch: At Clutch, we are dedicated to revolutionizing the car-buying journey. Are you ready to join us? As Canada's largest online used car retailer, we offer a seamless and stress-free experience for customers looking to buy, sell, or own cars. Shoppers can explore a wide selection of vehicles from the comfort of their homes, have their chosen car delivered directly to them, and benefit from our 10-Day Money-Back Guarantee—this is just the start of what we offer! Recognized for five consecutive years on the Globe & Mail's Top Growing Companies list, alongside accolades from Deloitte’s Technology Fast 50™ and Fast 500™ rankings, we are eager to welcome driven, curious, and hardworking individuals to our expanding team. Founded in 2017 and headquartered in Toronto, Clutch operates in Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island, backed by prestigious investors like D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To discover more, visit clutch.ca. About the Role: We are committed to building a world-class team that fuels innovation, growth, and excellence. As we rapidly expand, we are seeking a Strategy & Operations Manager to join our Vehicle Markets Group/Pricing Team. In this role, you will transform intricate pricing and operational data into clear and actionable strategies, overseeing reporting, frameworks, and cross-functional execution to enhance funnel conversion, margin expansion, and inventory efficiency across retail, wholesale, and export markets. You will convert market data into actionable playbooks that drive growth—optimizing our conversion engine, informing intelligent day-0 pricing, and guiding inventory decisions for maximum value. Additionally, you will manage reporting schedules and strategic projects to ensure alignment among executives, driving insights into action to meet our ambitious 12×-turn and margin-expansion goals. Essentially, you will be the strategic link between analytics and execution.

Join Voyago as the General Manager overseeing our Transit Division in the Greater Toronto Area, Central Ontario, and Durham Region. This is an exciting opportunity for a full-time position that we are looking to fill immediately.Your Role:As the General Manager of Transit, you will report directly to the Vice President of Transit. Your primary responsibility will be to provide strategic leadership and ensure the overall performance, growth, and operational excellence of the Transit division in the Greater Toronto Area. You will oversee daily operations, ensuring the delivery of safe, efficient, and high-quality transit services that align with our contractual obligations and organizational objectives.This role requires you to foster strong relationships with municipal partners, employees, and community stakeholders, all while championing a culture centered on safety, continuous improvement, and employee engagement. You will also play a key role in supporting business development and the long-term sustainability of our transit services.Primary Responsibilities:Strategic Leadership & Business PerformanceTransform organizational vision and strategic priorities into actionable operational plans with measurable objectives.Lead initiatives that promote growth, service excellence, operational efficiency, and financial sustainability.Identify opportunities for service enhancements, cost savings, and innovative practices within transit operations.Monitor financial performance, budgets, and revenue opportunities to ensure profitability and responsible management.Adopt a proactive approach to identify risks and opportunities, initiating improvements to enhance operations.Operations ManagementOversee daily transit operations including dispatch, routing, scheduling, and fleet utilization to ensure effective service delivery.Guarantee that all contractual obligations, Key Performance Indicators (KPIs), and regulatory standards are consistently met.Lead operational planning efforts, including service adjustments, policy revisions, and contract implementations.Monitor vehicle utilization and operational performance to reduce inefficiencies and enhance service reliability.Collaborate closely with the Health & Safety team to investigate incidents, improve safety protocols, and ensure compliance with regulations.Review operational performance metrics and implement strategies for continuous service improvement.Leadership & Team DevelopmentProvide leadership, mentorship, and coaching to managers, supervisors, and operational staff to foster a high-performance team.Encourage a collaborative and supportive work environment that prioritizes employee development and engagement.

Overview: The Product Manager on Guidepoint’s Product team plays a pivotal role in supporting the execution of our product roadmap. This dynamic individual is expected to be highly motivated and a self-starter, capable of thriving both independently and collaboratively within teams. You will engage closely with senior product managers, designers, engineers, and various business stakeholders, gaining invaluable hands-on experience throughout the product lifecycle and making a substantial impact on project execution. This position is a hybrid role based out of our Toronto office. Key Responsibilities: Collaborate cross-functionally to document and develop product features, ensuring clarity on feature details. Work alongside Product Managers to oversee the product backlog, including writing and prioritizing user stories. Manage feature rollouts, drive projects forward, maintain stakeholder communication, and create updated materials. Handle internal reporting to provide product managers with timely and accurate data. Utilize analytics tools to analyze user data and formulate initial insights. Identify dependencies and manage potential risks by proposing mitigation strategies. Qualifications: At least 5 years of relevant experience in product management. Minimum of 2 years working in an Agile development environment. Strong understanding of the software development lifecycle. Experience with quarterly planning processes. High degree of empathy towards user challenges. Creative and innovative thinker. Background in consulting, banking, or technology is preferred. Benefits: Paid Time Off Comprehensive benefits plan Company RRSP Match Development opportunities via LinkedIn Learning About Guidepoint: Guidepoint is a premier research enablement platform that enhances understanding and empowers our clients’ decision-making processes. Utilizing cutting-edge technology, real-time data, and access to hard-to-source expertise, we assist clients in converting answers into actionable insights. With a network of nearly 1.5 million experts and 1,300 employees globally, we support leading organizations by delivering on-demand intelligence and research tailored to their needs.

Position OverviewAs a Media Finance Operations Analyst at Mediabrands, you will play a crucial role in managing client budget control reports, facilitating communication between Finance, our media agencies, and clients. This position demands exceptional organizational skills, the ability to work under tight deadlines, and a strong sense of independence while also being a collaborative team player. Daily interactions with internal teams (such as media teams, local finance, and IPG Omaha Shared Services) as well as client marketing and finance departments will be integral to your success. The ideal candidate will demonstrate a high level of professionalism in all communications and conduct.Key ResponsibilitiesDevelop and manage Budget Control Reports (BCRs), Forecasts, and Accruals consistently, with a strong emphasis on Excel proficiency.Serve as the central control point for all Media Project Agreements (MPAs) and maintain accurate documentation.Establish and oversee fee and job dockets.Monitor and maintain intercompany service records (ISRs).Coordinate with clients regarding purchase order (PO) matters, billing inquiries, and Account Receivable Statements.Collaborate with suppliers on Account Payable issues.Engage with Omaha accounts receivable and collections teams to ensure timely client receivables management.Work with Omaha Shared Services to resolve billing and payables discrepancies.Investigate and address discrepancies by liaising with relevant personnel.Coordinate training on DDS/SAP applications and maintain proficiency in related technical knowledge.Review and approve draft billing before final issuance to clients.Utilize the accounting system to generate time reports and financial updates for client meetings as needed.Assist the Finance Director and team with ad-hoc projects and assignments as required.