Onsite Support Engineer (L1/L2 Support) - Warsaw

D-ploy is a premier IT and Engineering Solutions provider operating across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering innovative IT services and solutions to industry-leading clients, with a focus on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an IT Onsite Support Technician to provide essential support to end-users in a professional and regulated environment located in Warsaw.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for end-user IT issues.Troubleshoot incidents and service requests through the ticketing system (ServiceNow).Provide prompt and professional user support both desk-side and remotely.Accurately document all activities and resolutions in the ticketing system.Assist with IT onboarding for new employees, including equipment setup and user guidance.Maintain and contribute to the knowledge base documentation.Support continuous service improvement initiatives.

Join EcoVadis as a seasoned Application Support Manager to spearhead and expand our L2/L3 Support Engineering functions across four tribes. In this role, you will oversee a diverse team of approximately 12 Support Engineers situated in Poland, Malaysia, Mauritius, and Mexico, utilizing a follow-the-sun model to provide continuous support (24/5) at the tribe level.Your primary responsibility will be to manage the comprehensive support operating model, ensuring seamless coordination between Customer Care (L1), Support Engineering (L2/L3), and Engineering Squads (L4). Your mission is to cultivate a high-performance, metrics-oriented support organization that collaborates effectively with tribes and squads, breaking down silos and ensuring complete accountability for platform reliability and customer satisfaction.You will report directly to the VP of Engineering.Key Responsibilities:1) Lead and develop a high-performing distributed team:Oversee and mentor a team of ~12 L2/L3 Support Engineers, focusing on hiring, onboarding, coaching, performance management, and operational excellence.Establish and maintain regular operational cadences, including daily triage, weekly KPI assessments, monthly operational reviews with tribe leadership, and quarterly improvement planning.2) Own the support operating model, processes, and governance:Manage the L1-L4 support structure: triage/routing, escalation procedures, SLAs/OLAs, severity levels, and communication protocols.Drive cross-functional initiatives aimed at improving processes, tools, knowledge sharing, and automation, ensuring consistent execution across tribes.3) Drive metrics, transparency, and continuous improvement:Develop and implement an operational KPI system, along with dashboards and review processes; ensure visibility into service health, risks, and trends, including metrics such as time to first response, resolution time, SLA/OLA compliance, backlog management, escalation rates, and more.4) Enhance observability, monitoring, runbooks, and operational readiness:Improve alerting and monitoring quality and coverage, along with runbooks/playbooks in collaboration with Engineering/Platform teams.Strengthen diagnostic processes and knowledge management to minimize repetitive issues and expedite L4 resolutions.5) Foster stakeholder management and alignment across tribes/squads:Collaborate with Tribe leadership, Engineering Managers, Tech Leads, and Customer-facing teams to align priorities and implement improvements.Ensure that Support Engineering and Squads function in synchronized harmony, promoting shared accountability and reducing friction between L2/L3 and L4.

everience seeks a Freelance Onsite Support Technician based in Warsaw. The position centers on providing in-person technical assistance to clients, ensuring their systems run smoothly and users receive prompt help. Key responsibilities Deliver hands-on support for hardware and software issues at client locations Help maintain daily IT operations to minimize disruptions Work directly with users to address technical concerns and improve satisfaction Location This is an onsite freelance role in Warsaw.

Join our team as an IT Support Engineer at evooq, where you will play a crucial role in delivering high-quality technical support to our clients. You will be responsible for troubleshooting and resolving IT issues, ensuring the seamless operation of our technology systems. This is an exciting opportunity to work in a dynamic environment that fosters professional growth and innovation.

Superhuman provides a vibrant hybrid work environment for this position. This adaptable model allows team members to enjoy focused work time while also engaging in face-to-face collaboration, nurturing trust, innovation, and a strong team culture. Applicants for this role must reside in Warsaw. About Superhuman Superhuman, which now encompasses Grammarly, is a cutting-edge AI productivity platform dedicated to unleashing the superhuman potential within individuals. Our suite of applications and agents integrates with over one million platforms and services, enhancing productivity wherever users work. Our offerings include Grammarly's writing enhancement tools, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that intuitively understands context to provide timely assistance. Founded in 2009, Superhuman is committed to helping over 40 million users, 50,000 organizations, and 3,000 educational institutions worldwide eliminate mundane tasks and concentrate on what truly matters. Discover more at superhuman.com and explore our core values here. The Opportunity To drive our ambitious objectives forward, we are in search of a Technical Support Specialist to become an integral part of our Support Engineering team within the Customer Care department. This role will be pivotal in revolutionizing the customer experience through innovative support strategies. In this capacity, you will significantly contribute to the enhancement of Superhuman's and Coda's product offerings while retaining and expanding our revenue-generating customer base by immersing in the technical landscape. As a Technical Support Specialist, your responsibilities will include: Providing timely, empathetic, and solution-oriented support, placing user needs at the forefront of every interaction. Assisting with inquiries regarding accounts, subscriptions, and products, ensuring accuracy, efficiency, and a seamless user experience. Troubleshooting technical challenges related to Superhuman's and Coda’s products, guiding users toward effective resolutions via email and live chat. Reproducing and escalating technical issues to engineers, contributing to the overall improvement of the user experience. Occasionally organizing calls with Enterprise clients to diagnose and resolve complex issues associated with SSO, SCIM, or the enterprise deployment of Superhuman's products or Coda Docs. Delivering a smooth, frustration-free support experience that enhances user satisfaction and loyalty. Collaborating with cross-functional teams to refine support processes, share insights, and drive product enhancements.

Join our dynamic team as an IT Support Engineer at inetum2, where you will play a crucial role in ensuring the smooth operation of our IT infrastructure. You will be responsible for providing technical support, troubleshooting issues, and assisting with the implementation of new technologies. Your expertise will help us maintain high service standards and enhance user satisfaction.

Join our dynamic team as an IT Support Engineer in Warsaw! You will play a crucial role in providing technical support and ensuring the smooth operation of IT services within the organization. This position offers an excellent opportunity for growth and professional development in the thriving tech industry.

Join Swarmer as a Level 3 IT Support Engineer, where you will play a pivotal role in ensuring our technology systems run smoothly. Your expertise will help us provide exceptional support to our clients, troubleshoot complex issues, and implement innovative solutions. If you’re passionate about technology and eager to work in a dynamic environment, we want to hear from you!

Bosch Group offers a paid internship in IT Support (Helpdesk) at its Warsaw office. This position suits those looking to gain hands-on experience in a professional IT environment. What you will do Help troubleshoot technical problems as they arise Provide support to users who have IT-related questions or issues Take part in efforts to improve IT services and processes Location Warszawa (Warsaw)

Join our dynamic team as a Level 1 Technical Support Engineer at Capital Group, where you'll play a pivotal role in ensuring customer satisfaction through excellent support services. As a key point of contact for our clients, you will troubleshoot technical issues, guide users through problem-solving steps, and escalate complex issues to senior support staff.This position offers a fantastic opportunity for individuals looking to begin their career in tech support, with comprehensive training and support to develop your skills further.

Clifford Chance seeks a Practice Support Coordinator to join the German Desk at its Warsaw Hub. This role centers on supporting legal teams by managing administrative responsibilities and ensuring smooth communication with clients and stakeholders. Main responsibilities Manage daily administrative tasks for the German Desk Coordinate communication among legal teams, clients, and stakeholders Help improve the efficiency and performance of the practice Work environment Collaboration is at the core of this position. The Practice Support Coordinator will work closely with colleagues in a team-oriented setting that values ongoing improvement and effective cooperation.

Join our dynamic team as a Cloud Support Engineer at MicroStrategy in Warsaw. In this pivotal role, you will provide comprehensive support and solutions for cloud-based applications, ensuring our clients achieve optimal performance and satisfaction. You will collaborate closely with various teams, troubleshoot complex issues, and contribute to the continuous improvement of our cloud services.

Deliver robust 2nd-level technical support during off-hours and weekends.Ensure adherence to agreed service levels as outlined in the Service Level Agreement (SLA).Oversee infrastructure monitoring and facilitate integration with external systems.Manage incident reporting and escalation processes effectively.Foster and maintain positive relationships with clients and team members.

About HG PolskaHG Polska Sp. z o.o. operates as the Polish subsidiary of HG International B.V., a recognized global leader in specialized, high-quality cleaning, maintenance, and protective products for home and garden applications.Our innovative HG products are accessible in over 40 countries and are prominently featured in major retail chains, drugstores, and DIY markets across Poland. To further our expansion in the Polish market, we are enhancing our local sales and marketing team.Your Role at HGAs a Sales Support & Marketing Specialist, you will play a pivotal role in empowering our Polish sales team with robust commercial materials and practical sales support alongside executing local marketing initiatives. This position is perfectly suited for individuals who relish blending hands-on sales assistance with actionable marketing strategies in a dynamic international setting.What You’ll DoCreate and modify POS materials, sales presentations, and commercial tools.Provide direct support to the Polish field sales team.Coordinate local trade marketing activities and campaigns.Assist with e-commerce content and local digital requirements.Translate and adapt HQ marketing materials for the Polish market.Offer basic order-processing support during team absences (training will be provided).What HG OffersIf you are excited about this opportunity, here’s what you can anticipate from us:Salary commensurate with education and experience.An annual bonus of 7.5% of your gross salary.20-26 vacation days, depending on full-time employment status.A motivating work environment within a friendly and supportive team.

About Qualysoft Group Qualysoft Group is an IT consulting and services company founded in 1999 in Vienna. The team supports clients worldwide, focusing on sectors such as financial services, telecommunications, automotive, and energy. With more than 400 professionals across six subsidiaries, Qualysoft delivers solutions designed for each client’s specific needs. Role Overview: Citrix Support Analyst (Cloud and Legacy) This position is based in Warsaw and centers on supporting Citrix environments, both cloud-based and legacy systems. The role involves working alongside experienced colleagues and contributing to projects that help clients strengthen their technology infrastructure. What Qualysoft Offers Work with modern technologies and established systems Opportunities for ongoing learning and professional development A collaborative team culture that values integrity and growth Who Qualysoft Looks For Individuals interested in supporting Citrix platforms People eager to continue learning and developing technical skills Team players who value open collaboration To join Qualysoft as a Citrix Support Analyst, apply and take part in a team that supports clients’ operational efficiency and competitive edge.

Join the Customs Support Group (CSG), Europe’s premier independent provider of customs services. Established in 1964, we have expanded our operations across 14 European countries, boasting over 100 offices and a dedicated team of more than 1,700 customs experts.At CSG, we facilitate the smooth and compliant movement of goods across borders, alleviating the complexities of customs processes.Our Impact: We proudly support over 60,000 clients, managing more than 20 million declaration lines annually. Our services range from daily customs declarations to compliance management, duty optimization, and trade consulting, making cross-border trade more efficient and predictable.Our Approach: By integrating local customs expertise with cutting-edge digital tools, we handle high volumes of transactions with precision and speed. Our innovative technology empowers teams to optimize their workflow, minimize manual tasks, and enhance turnaround times, leading to significant productivity improvements in various markets, including the UK.The Importance of Our Work: With customs regulations becoming increasingly intricate, the risk of errors can lead to costly delays and compliance challenges. CSG is dedicated to helping clients navigate these complexities, ensuring they remain compliant and their supply chains operate smoothly.Why Work with Us: By joining CSG, you will be part of a dynamic international organization transforming the customs landscape.Collaborate with seasoned customs professionals and skilled technology teams.Gain invaluable exposure to international trade and intricate supply chains.Contribute to impactful services that enhance global commerce.This role presents an exciting opportunity to cultivate a career within a stable yet ever-evolving industry where expertise and sound judgment are highly valued.Key Responsibilities:The Key Account Manager (KAM) will play a pivotal role in establishing and nurturing strategic partnerships with our largest clients utilizing comprehensive customs services. Key responsibilities include:Identifying new business opportunities and solutions, such as customs outsourcing, process automation, and regulatory consulting.Conducting commercial negotiations and crafting tailored proposals to meet client needs.Building strong relationships at various decision-making levels within client organizations across sectors including manufacturing, e-commerce, retail, automotive, and FMCG.

Join our dynamic global technical support team as a Networking and IoT Engineer at Teltonika in Warsaw, Poland. Our team collaborates with remote offices worldwide, ensuring exceptional support for our valued clients.At Teltonika's Networking Solutions Business Unit, we specialize in developing and manufacturing cutting-edge industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our devices play a crucial role in advancing Industry 4.0, Smart City initiatives, and Green Energy solutions.This position is an excellent opportunity for ambitious engineers eager to enhance their skills while contributing to the technical support of innovative networking technologies.Key Responsibilities:Provide expert guidance to customers on utilizing our products effectively, addressing challenges related to Teltonika Networks products through communication with clients and support teams via a ticketing system and online meetings.Independently troubleshoot and resolve technical issues stemming from customer configurations, firmware/software, and other sources.Create and maintain comprehensive documentation for both internal and external use (e.g., Teltonika Wiki).Serve as a vital link between R&D, other departments, and customers, facilitating resolution of complex technical challenges.Utilize hands-on experience with Linux-based operating systems, industrial protocols, various networking services, and third-party peripherals.Qualifications:Strong communication skills, both verbal and written, with professional etiquette.An eagerness to assist others and a customer-oriented mindset.Previous experience in 2nd or 3rd line technical support is a plus.Solid understanding of computer networking principles.Proficient in English (advanced level); knowledge of additional languages is an advantage.Higher or equivalent technical/engineering education.Ability to thrive in a fast-paced environment.Skilled in creating technical documentation.CCNA certification or similar qualifications are advantageous.What We Offer:Attractive benefits package, including unlimited commissions based on performance.Private medical care (Medicover Premium) and a Multisport card.Comprehensive internal training to ensure your successful onboarding, including familiarization with Teltonika’s systems, sales processes, and product knowledge.Unique opportunities for professional growth within a challenging and rapidly growing environment.An additional day off to celebrate your birthday.Engaging team-building activities.

Dentons Business Services EMEA serves as the operational backbone of Dentons, supporting the world’s largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa.As an integral part of Dentons' extensive global network, our EMEA business services team is pivotal in fostering efficiency, innovation, and collaboration.At Dentons Business Services EMEA, we are dedicated to excellence in providing legal professionals with state-of-the-art solutions. Our vibrant and diverse team works collaboratively to deliver a broad spectrum of services, including finance, IT, human resources, marketing, and more. We take pride in cultivating a culture of continuous improvement and adaptability.Your role will involve supporting employees based in the UK and Ireland, aligning your work schedule with UK working hours, and adhering to the UK calendar of bank holidays.RoleAs a Billing Support Specialist, you will assist a PRM (People, Reward, Mobility) partner and their PSE (Practice Support Executive) to provide exceptional service focused on billing as well as offering support with finance-related tasks and administrative functions. This position will collaborate closely with our accounts team to ensure the smooth operation of the billing process. You may also assist with similar tasks for other partners and fee earners within the PRM team as required.ResponsibilitiesFinancial AdministrationUtilizing Elite software to facilitate the billing process.Overseeing the processing of bills, reports, meetings, and communications.Managing multi-jurisdictional retainers and projects, including:- Coordinating with international offices and third-party law firms to gather hours updates and monthly invoices.- Preparing hours updates for clients.- Drafting monthly retainer invoices.Assisting fee earners with closing InTapp entries and providing support with narratives when necessary.Logging third-party invoices as disbursements.Routine Organisation and PlanningParticipating in meetings and managing workloads to meet billing deadlines.Matter Opening AdministrationSupporting the completion of NBI forms.Coordinating routine conflicts and AML checks.Ensuring all parties lists and contact lists are prepared and maintained.General AdministrationProviding assistance with general process-driven tasks as required.

CoreWeave is The Essential Cloud for AI™. Designed for visionaries by visionaries, CoreWeave provides a cutting-edge platform equipped with technology, tools, and teams that empower innovators to confidently build and scale AI solutions. Our infrastructure is trusted by top AI labs, startups, and major global enterprises, merging exceptional infrastructure performance with profound technical expertise to accelerate breakthroughs and transform compute into capability. Founded in 2017, we proudly became a publicly traded entity (Nasdaq: CRWV) in March 2025. Discover more at www.coreweave.com.We take pride in being a Living Wage accredited Employer.Please note that this is a 24/7/365 team. Your shift (8 hours) will be between 7AM - 7PM local time.What You’ll Do:The Customer Experience (CX) Organization at CoreWeave is committed to ensuring that every client leveraging AI workloads at scale enjoys a seamless, reliable, and high-performance experience. This team supports the infrastructure that drives the AI revolution—engaging with data centers, hardware systems, and customer workloads to uphold the integrity of our cloud platform. The CX organization collaborates closely with both internal and customer engineering teams, providing valuable insights from the field and the opportunity to contribute to the CoreWeave product roadmap and development.About the Role:As a Senior Cloud Support Engineer at CoreWeave, you will find yourself at the forefront of a technological revolution, empowering our customers to unlock the full potential of our advanced Kubernetes-powered HPC cloud infrastructure. You will engage hands-on, working alongside engineers and researchers to tackle issues affecting high-profile, mission-critical applications and pioneering AI training workloads. Your contributions will play a crucial role in ensuring outstanding performance, reliability, and success for our clients, placing you at the core of transformative technologies that are reshaping industries worldwide.In this role, you will:Guide and mentor team members in enhancing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave.Provide...

At Superhuman, we embrace a dynamic hybrid working model, allowing team members to enjoy both focused work time and collaborative in-person interactions. This approach promotes trust, innovation, and a robust team culture.We are seeking candidates who are based in Warsaw to join our team.About SuperhumanSuperhuman, now part of Grammarly, is an AI-driven productivity platform dedicated to unlocking the superhuman potential in everyone. Our suite of applications and agents integrates AI into daily workflows, connecting with over 1 million tools and websites. Our offerings include Grammarly's writing assistance, collaborative workspaces from Coda, Mail's inbox management, and Go, a proactive AI assistant that intuitively understands context to provide automatic support. Established in 2009, Superhuman empowers over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and concentrate on what truly matters. Discover more at superhuman.com and learn about our values.The OpportunityTo reach our ambitious goals, we are looking for a Technical Support Specialist to join our Support Engineering team within the Customer Care department. This role is pivotal in transforming customer experiences through innovative care.In this position, you will play a crucial role in enhancing Superhuman's and Coda's product offerings, contributing to customer retention and revenue growth by navigating the technical landscape.As a Technical Support Specialist, your responsibilities will include:Delivering timely, empathetic, and solution-oriented support, prioritizing user needs in every interaction.Addressing account, subscription, and product inquiries with precision, efficiency, and ensuring a seamless user experience.Troubleshooting technical issues related to Superhuman's and Coda's products, guiding users to effective resolutions through email and live chat.Reproducing and escalating technical issues to engineers, thereby enhancing the overall user experience.Occasionally conducting calls with Enterprise customers to diagnose and resolve complex issues related to SSO, SCIM, or enterprise deployments.Ensuring a smooth, frustration-free support experience for users.