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Onboarding Specialist with Dutch Language Skills

SumUpSofia, Bulgaria
On-site Full-time

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Experience Level

Entry Level

Qualifications

Your Responsibilities:Engage with new merchants via email, providing support through non-voice communication. Review and verify registration documents from merchants. Address a variety of queries efficiently and promptly. Identify and report trends in merchant inquiries to senior team members. Adhere to best practices and company policies. Suggest improvements to enhance efficiency and customer satisfaction. Work independently and collaboratively within a team. Ideal Candidate:Fluent in English and Dutch. A collaborative team player who can engage with colleagues at all levels. Exceptional organizational and time management abilities. Enthusiastic, committed, and eager to learn. Experience in managing a high volume of support email queries is a plus. Proficient in working with data.

About the job

Join SumUp, a global FinTech leader committed to empowering small businesses worldwide by simplifying their payment processes and fostering their success. Our mission is to establish the first ever universal card acceptance brand, and we are proud to support small businesses across over 31 countries. If you are eager to be part of an innovative team that prioritizes business partnerships and creativity, this role is perfect for you.

As an Onboarding Specialist, you will assist in the verification process for our clients, primarily small to medium-sized European businesses. Your work will play a crucial role in ensuring that SumUp adheres to the highest compliance standards and meets all relevant AML regulations.

In this position, you will exclusively support clients via non-voice communication (no phone calls) during flexible daytime hours.

About SumUp

SumUp is a forward-thinking financial technology company dedicated to making payment solutions accessible for small businesses globally. Our innovative approach is designed to streamline operations and enhance the success of our clients by catering to their unique needs.

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