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Onboarding & Enablement Program Manager at OpenAI | San Francisco

OpenAISan Francisco
Hybrid Full-time

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Experience Level

Experience

Qualifications

To excel in this position, you should possess:Strong project management skills with a track record of successful onboarding and training program development. Excellent communication skills, enabling effective collaboration with diverse teams. Experience in engineering or technology environments, particularly with AI systems. A passion for continuous learning and knowledge sharing. Proficiency in creating engaging learning materials and experiences.

About the job

About the Team

Join OpenAI's Forward Deployed Engineering (FDE) team, where we collaborate with customers to transform groundbreaking research into production-ready AI systems. Our team uniquely bridges the realms of Product, Engineering, Research, and Go-To-Market (GTM) strategies. We immerse ourselves in user experiences to tackle significant challenges and identify patterns that inform our platform's evolution. Our mission is to apply cutting-edge capabilities in real-world applications, translating customer feedback into sustainable solutions, consistent methodologies, and strategic product insights.

About the Role

We are seeking a dynamic Onboarding & Enablement Program Manager to develop, implement, and refine systems that empower the FDE team to onboard efficiently, remain updated, and deliver consistently as we scale. This pivotal role will directly influence the effectiveness of new engineers' onboarding processes, ensuring that knowledge gleaned from deployments is easily accessible and that enablement practices keep pace with our rapidly evolving platform and organizational dynamics.

In this position, you will work closely with FDE leadership and cross-functional teams in Engineering, Product, and GTM to transform field insights and the changing needs of our team into well-structured onboarding and enablement initiatives. You will create systems that accelerate ramp-up time, enhance knowledge sharing, and bolster execution consistency as the team expands. This crucial role is a driver of an AI-first FDE function that multiplies its impact through improved systems, reusable knowledge, and enhanced team effectiveness—moving beyond mere headcount growth.

This position is located in San Francisco, employing a hybrid work model that includes three days in the office weekly, with relocation assistance available for new hires.

In This Role, You Will

  • Take ownership of FDE onboarding from start to finish, creating and managing a structured ramp experience that enables new team members to become effective quickly in a complex technical landscape.
  • Develop and enhance the team’s enablement infrastructure, including onboarding pathways, playbooks, learning materials, and knowledge systems to ensure ongoing skills development within the FDE team and integrate AI-first tools and processes into daily operations.
  • Collaborate with related field, deployment, and partner teams to establish enablement programs, resources, and operational frameworks that enhance coordination and execution across interconnected functions.
  • Document patterns and insights from FDE deployments into reusable resources that minimize redundant learning and strengthen execution throughout the organization.
  • Manage the core cadence of onboarding and enablement, ensuring consistency and quality in the process.

About OpenAI

OpenAI is at the forefront of artificial intelligence research and deployment, dedicated to ensuring that AI technology benefits all of humanity. Our team works collaboratively to innovate and implement advanced AI systems that address significant challenges across various industries.

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