About the job
The Office Assistant at Luminis Health plays a key part in supporting daily operations within an ambulatory care office in Annapolis, MD. This role involves greeting and registering patients, scheduling appointments, and managing check-outs using a computerized practice management system. Maintaining accurate patient records and ensuring steady patient flow are central to the position. The Office Assistant also handles medical records securely and works closely with physicians and staff to meet office goals. Strong customer service skills are essential, both in person and over the phone.
Main Responsibilities
- Welcome and register patients using the practice management system.
- Communicate with insurance companies and other medical offices to secure referrals and confirm coverage.
- Scan and abstract documents as needed.
- Request and obtain patient records from hospitals and other medical offices.
- Answer and screen incoming calls, schedule appointments, take messages, and direct calls appropriately.
- Support daily business operations to help the office run smoothly.
Requirements
- High school diploma or GED required. Completion of an accredited training program is preferred.
- At least one year of clerical or billing experience in a medical office is preferred.
- Strong customer service skills are highly desirable.
Licenses and Certifications
- Certification in Medical Interpretation is required when serving as a bilingual or multilingual interpreter.
Work Environment
This position typically does not involve exposure to blood-borne pathogens. Luminis Health provides reasonable accommodations for individuals with disabilities, following the Americans with Disabilities Act.
