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NICE CXone Technical Architect

TTEC DigitalHyderabad
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

• Proven experience in architecting and delivering solutions on the NICE CXone platform.• Strong leadership skills with experience mentoring technical teams.• Excellent communication and collaboration abilities.• Experience in pre-sales and solution engineering.• Familiarity with agile methodologies and project management practices.

About the job

At TTEC Digital, we empower our clients to create an environment where employees feel valued and fully supported, recognizing that exceptional customer experiences begin with engaged employees. Our vision is to cultivate a thriving workplace for all.

Position Overview

The NICE Technical Architect is pivotal in architecting, designing, and implementing scalable solutions on the NICE CXone platform. This role encompasses complete ownership of technical deliveries, fostering collaboration with both onsite teams and client stakeholders, and spearheading innovation and growth within the NICE practice. The architect will play a crucial role in solution engineering, pre-sales activities, and ensuring the successful execution of high-quality projects.

Key Responsibilities

• Design and implement NICE CXone platform solutions.
• Mentor and lead a team of NICE consultants to ensure successful project outcomes.
• Oversee technical delivery for projects executed from India.
• Collaborate effectively with onsite teams, project managers, sales teams, and clients.
• Define detailed technical work plans based on project scopes.
• Estimate efforts and plan deliveries for offshore teams.
• Review deliverables to guarantee quality and compliance with standards.
• Participate actively in coding, testing, and solution development.
• Work closely with system analysts and project managers to ensure project completion.
• Engage in pre-sales initiatives including solution design, estimations, and proposal development.
• Drive innovation, enhance capabilities, and foster practice growth.
• Support training, mentoring, and knowledge-sharing initiatives within the team.
• Contribute to team expansion and skill development strategies.
• Ensure operational metrics and delivery excellence for the India team.
• Participate in meetings, training sessions, and stakeholder discussions.
• Work from the Hyderabad office in accordance with organizational policies.

Technical Expertise

• Strong understanding of NICE CXone platform and its applications.
• Excellent problem-solving and analytical skills.

About TTEC Digital

TTEC Digital is dedicated to enhancing customer experiences by fostering a supportive environment for employees. Our approach ensures that both employees and clients feel valued and engaged, leading to exceptional service delivery.

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