About the job
Position Overview
The NICE Technical Architect is pivotal in architecting, designing, and implementing scalable solutions on the NICE CXone platform. This role encompasses complete ownership of technical deliveries, fostering collaboration with both onsite teams and client stakeholders, and spearheading innovation and growth within the NICE practice. The architect will play a crucial role in solution engineering, pre-sales activities, and ensuring the successful execution of high-quality projects.
Key Responsibilities
• Design and implement NICE CXone platform solutions.
• Mentor and lead a team of NICE consultants to ensure successful project outcomes.
• Oversee technical delivery for projects executed from India.
• Collaborate effectively with onsite teams, project managers, sales teams, and clients.
• Define detailed technical work plans based on project scopes.
• Estimate efforts and plan deliveries for offshore teams.
• Review deliverables to guarantee quality and compliance with standards.
• Participate actively in coding, testing, and solution development.
• Work closely with system analysts and project managers to ensure project completion.
• Engage in pre-sales initiatives including solution design, estimations, and proposal development.
• Drive innovation, enhance capabilities, and foster practice growth.
• Support training, mentoring, and knowledge-sharing initiatives within the team.
• Contribute to team expansion and skill development strategies.
• Ensure operational metrics and delivery excellence for the India team.
• Participate in meetings, training sessions, and stakeholder discussions.
• Work from the Hyderabad office in accordance with organizational policies.
Technical Expertise
• Strong understanding of NICE CXone platform and its applications.
• Excellent problem-solving and analytical skills.

