NICE CXone Technical Architect

At TTEC Digital, we empower our clients to create an environment where employees feel valued and fully supported, recognizing that exceptional customer experiences begin with engaged employees. Our vision is to cultivate a thriving workplace for all.Position OverviewThe NICE Technical Architect is pivotal in architecting, designing, and implementing scalable solutions on the NICE CXone platform. This role encompasses complete ownership of technical deliveries, fostering collaboration with both onsite teams and client stakeholders, and spearheading innovation and growth within the NICE practice. The architect will play a crucial role in solution engineering, pre-sales activities, and ensuring the successful execution of high-quality projects.Key Responsibilities• Design and implement NICE CXone platform solutions.• Mentor and lead a team of NICE consultants to ensure successful project outcomes.• Oversee technical delivery for projects executed from India.• Collaborate effectively with onsite teams, project managers, sales teams, and clients.• Define detailed technical work plans based on project scopes.• Estimate efforts and plan deliveries for offshore teams.• Review deliverables to guarantee quality and compliance with standards.• Participate actively in coding, testing, and solution development.• Work closely with system analysts and project managers to ensure project completion.• Engage in pre-sales initiatives including solution design, estimations, and proposal development.• Drive innovation, enhance capabilities, and foster practice growth.• Support training, mentoring, and knowledge-sharing initiatives within the team.• Contribute to team expansion and skill development strategies.• Ensure operational metrics and delivery excellence for the India team.• Participate in meetings, training sessions, and stakeholder discussions.• Work from the Hyderabad office in accordance with organizational policies.Technical Expertise• Strong understanding of NICE CXone platform and its applications.• Excellent problem-solving and analytical skills.

Join Miratech as a NICE CXOne Engineer, where you will play a critical role in enhancing customer engagement through innovative solutions. You will be responsible for deploying, managing, and optimizing NICE CXOne applications to ensure seamless performance and exceptional user experience.

Storable is in search of a dedicated Technical Architect who possesses a deep passion for designing and developing high-quality software solutions. In this pivotal role, you will help shape the architectural vision that drives our unified platform.What Sets This Role Apart?As a leader in technology solutions for the self-storage industry, Storable is committed to creating innovative experiences that empower our customers to operate their businesses more effectively than ever before. We seek individuals who are not only enthusiastic about crafting optimal solutions but also thrive in a dynamic environment where adaptability and clear communication are key. This is a fantastic opportunity to join a team that champions innovation, creativity, collaboration, and professional development.Key Responsibilities:● Define the architectural and technical roadmap for Storable’s consumer-facing products.● Collaborate with fellow architects to ensure that our technology solutions are aligned with long-term product, security, and enterprise strategies.● Lead discussions across various products to cultivate consensus around technology strategies.● Promote innovation in engineering principles and practices, uncovering improvement opportunities and ensuring their integration across the organization.● Analyze technical challenges and initiatives, providing recommendations that align with the architectural vision while guiding teams through implementation.● Work closely with product and engineering leaders to translate business goals into precise problem statements and system requirements.● Embrace ambiguity and work collaboratively with the Consumer Group Product and Engineering Managers to clarify the product roadmap.● Establish organizational standards for software engineering and architectural practices.● Exhibit strong leadership qualities, with a focus on mentorship and collaboration across engineering and product teams.

Join Egnify Technologies as a Technical Lead / Architect, where you'll play a pivotal role in shaping our technological vision and leading our engineering team to success. In this position, you will be responsible for designing and implementing cutting-edge solutions that meet our clients' needs while guiding a team of talented engineers.

NeuraFlash, part of Accenture, specializes in building AI-driven solutions that connect platforms like Salesforce Einstein, Service Cloud Voice, and Amazon Connect. The team focuses on improving workflows and customer experiences through conversational AI and predictive analytics. NeuraFlash is recognized for its early work with generative AI and remains a leading Salesforce partner for Agentforce, shaping projects with an emphasis on innovation. Team members collaborate with experts to tackle real business problems, from developing AI bots to optimizing operations using the latest generative AI tools. The company values contributions from those interested in advancing AI and offers opportunities to grow alongside skilled professionals. Role overview This AWS Technical Architect role is fully remote within India, open to candidates based in Bengaluru, Chennai, Gurugram, Hyderabad, Noida, or Pune. The position centers on designing and launching Amazon Connect solutions, guiding customers through cloud adoption, and ensuring successful delivery of AWS and Salesforce projects. Key responsibilities Design and implement Amazon Connect solutions to support customer goals. Conduct technology assessments and audits to evaluate ROI and outcomes for migrating to the AWS Connect Platform, with attention to agent experience and productivity. Lead business process reviews to understand customer workflows and needs. Educate customers on AWS capabilities, and participate in architecture discussions to ensure effective cloud deployment. Run discovery sessions, assist customers in developing ROI for projects, and deliver presentations and estimates to support those objectives. Translate customer requirements into contact center designs, applying best practices and relevant AWS services. Oversee and mentor technical teams, providing guidance to deliver Salesforce and AWS Cloud solutions on time, within budget, and at the expected quality.

PDI Technologies is at the forefront of empowering leading convenience retail and petroleum brands worldwide by providing innovative technology solutions that enhance growth and operational efficiency.Through our mission of “Connecting Convenience” globally, we enable businesses to boost productivity, make informed decisions, and engage with customers swiftly via loyalty programs, shopper insights, and unparalleled real-time market intelligence through mobile applications like GasBuddy. Our global team is dedicated to excellence, collaboration, and making a significant impact. Join us to be part of a company that upholds values of diversity, integrity, and growth. Role Overview:We are in search of a highly experienced .NET Architect who possesses a robust background in distributed systems, Angular-based full-stack development, and cutting-edge AI-driven development practices. In this role, you will spearhead architecture design, develop scalable platforms, and champion the adoption of AI-enhanced engineering workflows.

At TTEC Digital, we empower our clients to cultivate an environment where employees feel appreciated and supported, recognizing that exceptional customer experiences begin with a dedicated workforce. Our goal is to create a thriving workplace for all employees.Position OverviewThe Senior Consultant for NICE AI is tasked with the development, testing, and implementation of AI-driven solutions within the NICE CXone framework.This hands-on technical role emphasizes the integration and enhancement of AI systems such as NICE Proactive AI Agent, Omilia, and Cognigy within enterprise CCaaS settings. The consultant will collaborate with cross-functional teams to design, build, test, and maintain scalable AI-enabled contact center solutions.Core Responsibilities• Design, develop, and implement solutions utilizing NICE Proactive AI Agent • Integrate AI platforms including Omilia and Cognigy • Enhance features within the NICE CXone environment • Write, test, and deliver high-quality software solutions • Conduct unit tests, code reviews, and resolve defects during QA cycles • Support production environments and troubleshoot issues • Collaborate with project managers, systems analysts, and development teams • Engage in client meetings, demonstrations, and technical discussions • Contribute to innovative product enhancements and initiatives • Ensure project delivery within defined scope, timelines, and quality metricsTechnical Skills Required• Extensive hands-on experience with NICE CXone • Familiarity with NICE CXone Studio (preferred) • Understanding of Contact Center as a Service (CCaaS) platforms • Knowledge of IVR/ACD, VoIP, Email, SMS, and Chat systems • Proficiency in programming languages such as:C# / ASP.NETJavaScriptPython / Java / C++ (preferred) • Experience in developing real-time systems • Comprehension of enterprise-level CCaaS architecture • Awareness of network infrastructureDesired CompetenciesPersonal Attributes• Excellent problem-solving and analytical abilities • Capacity to thrive in a dynamic environment • Strong sense of ownership and accountability • Effective communication skillsLeadership Skills• Exceptional customer-facing presentation capabilities • Ability to craft solution pitches and demo experiences • Independence in setting objectives and engagement strategies • Effective collaboration within cross-functional teamsOperational Skills• Ability to manage multiple development tasks concurrently • Deliver projects timely and within quality standards

Join neuraflash as a Salesforce Technical Architect specializing in AI and Agentforce. In this key role, you will leverage your expertise to design, develop, and implement advanced Salesforce solutions that integrate AI technologies, enhancing business processes and delivering exceptional customer experiences.

About InvoiceCloud:InvoiceCloud is a rapidly growing leader in the fintech sector, honored with 20 prestigious awards in 2025, including accolades from USA TODAY and the Boston Globe for Top Workplaces. We've also secured multiple SaaS Awards for Best Finance and FinTech Solutions, alongside national customer service recognitions from Stevie and the Business Intelligence Group. Our mission focuses on minimizing digital exclusion and bringing simplicity and dignity to how individuals pay for essential services. We pride ourselves on our leadership in AI maturity and responsible innovation. Join our award-winning, purpose-driven environment where top talent flourishes. To learn more, visit InvoiceCloud.com.The AI Data Architect is tasked with designing, evolving, and overseeing InvoiceCloud’s production data ecosystem, ensuring it is secure, scalable, and primed for current and future AI-driven use cases. This role emphasizes making our Azure-hosted production data fully AI-ready while assessing and recommending the best Azure-native and complementary technologies to enable advanced analytics, machine learning, and generative AI capabilities.What Success Looks Like: Success in this role will ensure that InvoiceCloud’s data is trusted, discoverable, well-modeled, and performant for AI consumption. AI teams and product engineers can confidently utilize production data without excessive preprocessing, data quality issues, or architectural constraints. Data pipelines, storage patterns, and search/indexing strategies are purposefully designed to support evolving AI workloads while upholding operational excellence, security, and compliance.

Join our dynamic team at Finite HR Consulting as a Salesforce Architect/Team Lead, where you will spearhead the evolution of our products, ensuring they meet enterprise release management expectations for Force.com applications. You will engage with our esteemed clients to comprehend their business needs and translate them into actionable product requirements.Key Responsibilities:1) Act as a Salesforce subject matter expert with a minimum of 6 years of experience, including at least 2 years in architecting enterprise Force.com applications.2) Demonstrate strong capabilities in configuration, customization, and programming with APEX APIs, APEX Triggers, Visualforce, Chatter, Apex Data Loader, etc.3) Manage releases of various Salesforce applications with a comprehensive understanding of packages and change sets.4) Possess hands-on experience working with various Salesforce APIs, including Tooling API, Metadata API, Canvas, REST/SOAP API, and Bulk API.5) Develop and architect enterprise applications on the Java/J2EE platform.6) Exhibit strong problem-solving abilities and effective communication skills.7) Hold relevant SFDC Certifications such as Sales Cloud, Service Cloud, DEV, and others.8) Have contributed to publishing at least one application on AppExchange and have knowledge of AppExchange security review requirements.9) Implement Continuous Integration for one of the Force.com applications.10) Show in-depth knowledge and experience in developing Salesforce1 Mobile solutions (Apps).

Join Experian as a Solutions Architect and leverage your expertise to design and implement innovative solutions that address our clients' needs. In this role, you will collaborate with cross-functional teams, ensuring seamless integration and optimal performance of our solutions. Your ability to analyze complex systems and translate client requirements into actionable plans will be key to your success.

Role overview Mattel Inc. seeks a Solution Architect in Hyderabad to define and guide the architecture for new systems and products. This position collaborates with teams across the company, ensuring technical designs support both business goals and product development. What you will do Shape the architectural direction for both new and existing solutions Collaborate with cross-functional teams to design systems that address business needs Translate complex technical ideas into clear concepts for a range of audiences Requirements Strong technical background in system architecture Ability to communicate effectively with technical and non-technical teams Experience designing solutions that support business and product objectives

Position Overview:We are seeking a talented and experienced DevOps Platform Architect with a strong track record in designing and implementing scalable, secure, and high-performance developer platforms. In this pivotal role, you will empower CyberArk’s R&D teams by providing innovative solutions using cutting-edge cloud and DevOps technologies. The position demands architectural leadership, profound technical knowledge, and hands-on development to create and sustain a resilient internal developer platform.Key Responsibilities:Drive the design, architecture, and execution of our Internal Developer Platform, ensuring it is scalable, secure, and delivers an exceptional developer experience.Integrate security best practices at each stage of platform development to ensure regulatory compliance and robust protection throughout the development lifecycle.Design and deploy highly available, secure, and scalable microservices systems primarily on AWS. An AWS Certified Solutions Architect credential is essential; knowledge of GCP is a plus.Lead the charge on Infrastructure as Code and automation using Terraform and Ansible to enhance operational efficiency.Develop and oversee CI/CD pipelines utilizing Jenkins, while integrating advanced monitoring and security solutions like Synk, Wiz, and Datadog.Encourage best practices that enhance developer productivity and cultivate a culture of innovation across engineering teams.Mentor and guide engineering teams, fostering knowledge sharing and professional development.Proactively identify and troubleshoot complex technical challenges to ensure platform reliability and stability.

About UsAt Hitachi Digital Services, we are a pioneering global force in digital solutions and transformation. Our vision is to unlock the full potential of our world by combining innovation and technology with extensive expertise. We prioritize people and strive to create a positive impact every day—be it future-proofing urban environments, conserving natural resources, safeguarding rainforests, or saving lives. Join us in shaping a better tomorrow.Our diverse team thrives on collaboration and creativity. We believe life experience, personal character, and a passion for making a difference are as valuable as the technical skills you bring. We don’t just look for candidates who meet every requirement; we seek those who are eager to achieve great things.The RoleAs a ServiceNow Architect, you will lead the architectural design and comprehensive implementation of ServiceNow ITSM, ITOM, and other related solutions. Your responsibilities will include:Creating scalable solutions by leveraging ServiceNow's industry best practices while ensuring domain separation, security, and optimal performance.Collaborating with business stakeholders to gather requirements and translate them into effective technical designs.Overseeing integrations between ServiceNow and various CRMs, ERPs, and external vendor systems.Defining data models, service catalogs, workflows, virtual agent experiences, and customer/partner portals.Guiding development teams throughout the implementation process to ensure adherence to architectural standards.Evaluating new ServiceNow features and plugins, and proposing strategic adoption plans.Establishing governance frameworks and design principles for global implementations.Ensuring compliance with platform and security standards while providing design authority in cross-functional reviews.

Join our esteemed client, AnalytixDS, as a Senior Developer - Architect in Hyderabad. This role demands a visionary who can architect, design, and implement robust solutions using Java and Open Systems technologies. You will be instrumental in defining our technical direction while mentoring a talented team.As a Senior Developer - Architect, you will:Leverage over 10 years of experience in architecting and building solutions with Java and Open Systems technologies.Exhibit expert knowledge in frameworks and languages such as Struts, JSP, AJAX, JavaScript, and jQuery.Possess a deep understanding of Object-Oriented Design and open/distributed systems technology.Guide project teams by defining solution-level architecture, including development tools, target platforms, operations, and security considerations.Conduct proof-of-concept activities to support advanced use cases and foster innovative solutions.Mentor team members and introduce best practices to enhance project delivery and align with long-term goals.Continuously explore new tools and techniques within the open systems landscape.

As a Genesys Cloud Architect, you will play a pivotal role in collaborating with clients to transform their design requirements into effective application solutions. You will ensure alignment with industry standards and best practices while delivering high-quality outcomes. Your responsibilities will include: Engaging with project managers and clients to thoroughly identify and define application requirements. Guaranteeing that applications adhere to client expectations and project manager standards. Conducting comprehensive testing of applications to verify functionality, reliability, and overall performance. Overseeing the deployment and implementation of applications to client environments. Providing ongoing maintenance and support for existing applications, addressing issues, and assessing enhancement needs. Demonstrating a strong commitment to client satisfaction, resulting in further opportunities and relationships. Managing tasks effectively within budgetary constraints and timelines while maintaining open communication regarding any changes in scope or budget. Exhibiting professionalism and leadership while representing the company to clients and vendors. Developing and maintaining Core PureCloud handlers. Monitoring system performance and responding to errors, including participation in on-call rotations. Resolving outstanding issues promptly and updating clients on system configuration changes as necessary. Leading a team of CCaaS developers and quality analysts, providing essential technical mentoring. Demonstrating strong multitasking capabilities. Participating in candidate interviews and providing hiring recommendations. Accurately forecasting utilization and consulting revenue. Establishing and executing ongoing personnel training and growth plans. Possessing a solid understanding of system hardware and software to identify and remedy problems effectively. Addressing TAC and engineering escalations as directed by leadership.

At TTEC Digital, we empower organizations by prioritizing employee satisfaction to enhance customer experiences. Our mission is to cultivate an environment where employees can flourish and contribute to exceptional service delivery.Role OverviewWe are looking for an experienced Principal Architect specializing in Azure to act as a strategic advisor for our enterprise clients. This pivotal role merges architectural design, client consulting, and project oversight, ensuring the delivery of scalable, secure, and high-performance Azure solutions. The successful candidate will engage with executive stakeholders, shape solution strategies, and ensure the effective implementation of complex transformation initiatives.Key Responsibilities Client Engagement· Collaborate with Sales and Delivery teams to define solution strategies, create technical roadmaps, and contribute to client proposals.· Build trust as a technical advisor at the executive level.· Facilitate discussions around architectural decisions, trade-offs, and design implications.· Convert intricate technical ideas into business-friendly outcomes.· Communicate solutions in a compelling, business-oriented manner to various stakeholders.· Offer constructive challenges and assert professional insights when necessary.Architecture & Project Delivery· Spearhead workshops for technical requirement gathering, solution design, and scoping for medium to large-scale projects.· Architect and set standards for complex Azure solutions.· Break down requirements into actionable tasks while providing precise effort estimates.· Proactively identify risks and collaborate with Project Managers and leadership on mitigation strategies.· Oversee technical execution and guide consultants to eliminate delivery obstacles.· Maintain a consistent history of successful project deliveries.

Join Blueberry Digital Labs as a Business Analyst Architect and play a crucial role in shaping our digital future! Situated in the dynamic Waverock SEZ, Hyderabad, we are looking for a passionate and experienced professional to drive our keyword optimization strategies and lead a talented team.In this full-time position, you will leverage your expertise to conduct in-depth keyword research, monitor performance, and collaborate with our content and quality control teams to ensure top-notch results. If you're excited about contributing to a vibrant workplace that fosters creativity and teamwork, we want to hear from you!

Join our world-class security team at Axiado and contribute to pioneering solutions that redefine the industry!Design and architect cutting-edge System-on-Chips (SoCs) that will revolutionize next-generation infrastructure products.Create innovative platform and hardware/software specifications to drive product excellence.Collaborate with leading industry technologists to advance standards and foster open-source ecosystems.

Role overview Mattel, Inc. is hiring a Lead Enterprise Architect specializing in Anaplan for its Hyderabad office. This role shapes architectural strategies that drive business transformation and help streamline operations across the company. What you will do Lead enterprise architecture projects with a focus on Anaplan solutions. Partner with teams from different departments to design scalable systems that align with Mattel’s long-term plans. Oversee the integration of Anaplan into business workflows, enabling more effective data-driven decisions throughout the organization. Requirements Deep experience in enterprise architecture, particularly with Anaplan. Strong collaboration skills and the ability to align technology with business objectives. Proven track record in leading technology projects that support organizational change and greater efficiency.