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Mid-Market Relationship Manager

IntercomSan Francisco, California
On-site Full-time $226K/yr - $332.4K/yr

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in relationship management or sales, ideally within the SaaS industry. Strong understanding of customer success metrics and strategies. Exceptional communication and interpersonal skills, with the ability to engage with a diverse range of stakeholders. Analytical mindset with a focus on data-driven decision-making. Proven ability to manage multiple priorities and deliver results in a fast-paced environment.

About the job

At Intercom, we are redefining customer engagement through innovative AI-driven solutions. We empower businesses to provide exceptional customer experiences with our cutting-edge AI agent, Fin. This advanced agent enables organizations to deliver seamless, round-the-clock support, transforming customer interactions into meaningful engagements. Our integrated Customer Service Suite enhances support for more complex inquiries, ensuring that customer needs are met with precision and care.

Founded in 2011, Intercom has become a trusted partner for nearly 30,000 businesses worldwide, setting a new benchmark in customer service. Our commitment to pushing boundaries, fostering rapid innovation, and delivering unparalleled value to our clients drives our success.

What’s the Opportunity?

As a Mid-Market Relationship Manager, you will play a pivotal role in our growth strategy, taking initiative to maximize customer potential. You will manage a portfolio of dynamic mid-market clients, guiding them to harness the full capabilities of Intercom's offerings. We pride ourselves on cultivating a world-class sales organization: fast-paced, ambitious, and driven by results.

Our approach to sales is unique; we believe in partnership over pitch. We invite our clients to integrate Intercom as the core of their operations, necessitating sales professionals who can envision beyond the immediate, act swiftly, and operate with integrity.

At Intercom, your development is a priority. We are dedicated to nurturing the growth of every Relationship Manager, embedding personal and professional advancement into our culture. In this energetic environment that rewards ownership, creativity, and ambition, you will find opportunities to influence outcomes and leave your mark.

Your Responsibilities:

  • Manage and enhance a portfolio of mid-market clients, driving substantial revenue growth, customer retention, and long-term loyalty.
  • Engage with senior executives to identify challenges, propose AI-driven solutions, and directly link Intercom's platform to measurable business success.
  • Develop and implement strategic territory plans that focus on upselling, cross-selling, and multi-unit expansion, grounded in data-driven insights.
  • Collaborate across departments with Marketing, Product, and Customer Success to translate customer needs into innovative product offerings and go-to-market strategies.

About Intercom

Intercom is a pioneering AI Customer Service company committed to revolutionizing customer interactions. Our mission is to empower businesses to deliver exceptional customer experiences through innovative technology. With a robust client base of nearly 30,000 global businesses, we are dedicated to setting new standards in customer service excellence.

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