Mid-Market Relationship Manager

At Intercom, we are redefining customer engagement through innovative AI-driven solutions. We empower businesses to provide exceptional customer experiences with our cutting-edge AI agent, Fin. This advanced agent enables organizations to deliver seamless, round-the-clock support, transforming customer interactions into meaningful engagements. Our integrated Customer Service Suite enhances support for more complex inquiries, ensuring that customer needs are met with precision and care.Founded in 2011, Intercom has become a trusted partner for nearly 30,000 businesses worldwide, setting a new benchmark in customer service. Our commitment to pushing boundaries, fostering rapid innovation, and delivering unparalleled value to our clients drives our success.What’s the Opportunity?As a Mid-Market Relationship Manager, you will play a pivotal role in our growth strategy, taking initiative to maximize customer potential. You will manage a portfolio of dynamic mid-market clients, guiding them to harness the full capabilities of Intercom's offerings. We pride ourselves on cultivating a world-class sales organization: fast-paced, ambitious, and driven by results.Our approach to sales is unique; we believe in partnership over pitch. We invite our clients to integrate Intercom as the core of their operations, necessitating sales professionals who can envision beyond the immediate, act swiftly, and operate with integrity.At Intercom, your development is a priority. We are dedicated to nurturing the growth of every Relationship Manager, embedding personal and professional advancement into our culture. In this energetic environment that rewards ownership, creativity, and ambition, you will find opportunities to influence outcomes and leave your mark.Your Responsibilities:Manage and enhance a portfolio of mid-market clients, driving substantial revenue growth, customer retention, and long-term loyalty.Engage with senior executives to identify challenges, propose AI-driven solutions, and directly link Intercom's platform to measurable business success.Develop and implement strategic territory plans that focus on upselling, cross-selling, and multi-unit expansion, grounded in data-driven insights.Collaborate across departments with Marketing, Product, and Customer Success to translate customer needs into innovative product offerings and go-to-market strategies.

About UsAt Serval, we are pioneering an AI-driven automation platform that is revolutionizing enterprise operations. Our intelligent agents are designed to comprehend and execute real-world workflows from start to finish, effectively replacing outdated manual processes with innovative, adaptive software. Established in early 2024, Serval is already a trusted partner for leading companies such as General Motors, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada, helping them to streamline high-volume operational tasks across their organizations.Our core technology is an agent-based AI platform that translates natural language into production-ready workflows. Our agents do more than just respond; they analyze, act across various systems, and evolve with usage. Initially focused on operational tasks, our platform has quickly expanded to serve as a universal AI automation layer across IT, HR, Finance, Security, Legal, and Engineering.We aim to eliminate repetitive manual tasks across enterprises, empowering teams through intelligent automation. In the long run, our vision is to create a universal AI operations layer—a network of agents that integrates across business functions to facilitate the workflows that keep modern businesses thriving.Backed by premier investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and Elad Gil, Serval was founded by experienced product and engineering leaders from Verkada.Role SummaryAs the Manager of Mid-Market Account Executives, you will be at the forefront of building and leading our inaugural mid-market sales team, playing a pivotal role in shaping Serval's commercial strategy within this key sector. Your responsibilities will encompass recruiting, mentoring, and expanding a team of high-achieving Account Executives who will manage the full sales cycle for complex IT and Security deals involving multiple stakeholders. You will collaborate closely with our founders, Go-To-Market leadership, product, and engineering teams to develop effective strategies, create repeatable playbooks, and drive sustainable revenue growth.This position is perfect for a player-coach with a track record of building and managing high-performance sales teams in rapidly growing SaaS environments, who thrives in startup-like conditions, and desires to help define a new market category.Your ResponsibilitiesConstruct, hire, and scale the mid-market Account Executive team from the ground up, establishing team structure and hiring criteria.Guide and develop your team through deal strategies, pipeline evaluations, forecast management, and ongoing skills enhancement.Enhance team performance and take responsibility for achieving quotas, generating pipelines, and measuring sales velocity.

About AssembledAt Assembled, we believe exceptional customer support is achieved through a harmonious blend of human agents and AI technology. Our innovative platform is the only solution that seamlessly integrates both elements at scale. Trusted by leading companies such as Canva, Etsy, and Robinhood, Assembled empowers organizations to streamline their entire support operations—combining in-house agents, BPOs, and AI—into one cohesive system. With features like AI Agents that manage cases from start to finish, AI Copilot for agent support, and AI-driven workforce management that optimizes both human and AI resources, we enable teams to provide faster, more efficient service while making informed staffing and automation decisions. Backed by $70M from NEA, Emergence Capital, and Stripe, we are on a mission to redefine the synergy between AI and human collaboration.The RoleJoin us at the forefront of a transformative company that is developing software to tackle a pressing challenge faced by service organizations worldwide. We are proud of the momentum we've built with our early partners, including some of the most innovative service teams like Etsy, Samsara, Brooks, Carta, and Notion.As a Mid-Market Customer Success Manager, you will play a pivotal role in fostering relationships with our expanding customer base and collaborating closely with cross-functional teams to deliver tangible value, retain clients, and identify growth opportunities. You will engage with multiple executive-level stakeholders within our Mid-Market customer accounts to provide insights on best practices and drive impactful business outcomes. Your expertise will help customers maximize their investment in Assembled by aligning with their strategic priorities.Your influence will extend across various initiatives, from enhancing our post-sales customer journey to developing account expansion strategies and acting as the Voice of Customer to shape our product roadmap based on feedback. You will oversee customer relationships from post-implementation through renewal, cultivating advocates and champions for Assembled throughout the process. Your focus will be on ensuring customers achieve full ROI and deepening our partnership. You will conduct regular Business Reviews and provide end-user training for clients around the globe, using insights gained from customer interactions to enhance our product offerings, refine go-to-market strategies, and improve operational processes as we scale.This is a high-impact role within Assembled, offering exposure to cross-functional leadership and significant responsibilities that will accelerate your professional growth.

Handshake seeks a Mid-Market Customer Success Manager in San Francisco, CA. This position centers on supporting mid-market clients and ensuring they gain value from Handshake’s platform. Building relationships and understanding each client’s objectives are essential parts of the role. Key Responsibilities Guide clients through onboarding and help them become comfortable with the Handshake platform. Maintain ongoing communication to stay aware of client needs and priorities. Share strategic recommendations and best practices to encourage client success. Address challenges and work to ensure clients consistently benefit from the partnership. Requirements Experience working with mid-market customers or in a customer success position. Strong skills in relationship-building and communication. Ability to solve problems and think strategically about client needs. Interest in supporting clients’ goals using Handshake’s services.

Assort Health builds technology to make high-quality healthcare easier to access for patients and providers. The company’s platform uses specialty-specific AI to connect with EHR and PMS systems, helping reduce wait times and streamline care. Since its launch in 2023, Assort Health has supported over 135 million patient interactions, cut average hold times from 11 minutes to 1 minute, and achieved a 98%+ resolution rate. Thousands of providers use the platform, which maintains 99% scheduling accuracy and a 4.5/5 satisfaction rating from more than 52,000 patient reviews. With rapid expansion underway and 20x revenue growth projected by 2025, Assort Health continues to scale across the healthcare sector. Role overview The Mid Market Sales Manager will join the San Francisco headquarters to help drive Assort Health’s go-to-market efforts. This leader will shape sales strategy, refine operational playbooks, and grow new business with health systems, clinics, and digital health partners. The position is part of the GTM leadership team and manages a group of Mid Market Account Executives. Success in this role relies on sales leadership experience and a genuine interest in AI-driven patient engagement. Assort Health values clarity, accountability, and strong execution. The team welcomes those motivated by meaningful impact and comfortable in a mission-driven, high-growth setting. Key responsibilities Grow the sales pipeline and achieve revenue targets for assigned territories or verticals. Lead and mentor a team of Mid Market Account Executives, providing guidance on discovery, handling objections, and closing deals. Develop and improve sales playbooks, processes, and tools to support scalable growth. Collaborate with Marketing, Customer Success, and Product teams to keep the go-to-market funnel aligned. Use data-driven insights to adjust sales strategies and strengthen team performance.

As a Relationship Manager II/III at dstaff, you will play a pivotal role in nurturing and maintaining client relationships. You will be responsible for understanding client needs, providing tailored solutions, and ensuring high levels of client satisfaction. Your expertise will drive growth and retention, making you an essential part of our team.We are looking for a dynamic professional with a passion for relationship management and a proven track record of success in a similar role. If you are ready to take your career to the next level and work in a vibrant city like San Francisco, we want to hear from you!

Join Cloudflare as a Regional Sales Manager for the Mid Market sector, where you'll spearhead initiatives to drive revenue growth and fortify client relationships. As part of our dynamic sales team, you will leverage your expertise to identify opportunities, engage with diverse stakeholders, and formulate strategies that align with our mission to help build a better Internet.

Position OverviewAt Bobyard, we are experiencing rapid growth, having more than doubled our revenue month-over-month in recent months. To support our expanding customer base, we are in search of a dedicated Customer Success Manager to become a trusted partner for our clients. In this role, you will oversee customer training, adoption, retention, and expansion within your portfolio, primarily focusing on mid-market construction firms in landscaping and related sub-industries.Your primary responsibility will be to ensure that our clients reach their desired business outcomes with our innovative product.Key Responsibilities:Establish success metrics with customers and facilitate their onboarding process.Manage client relationships proactively, identifying opportunities to enhance value.Provide valuable feedback to product and engineering teams while collaborating on new launches.Encourage upselling opportunities, gather testimonials, and develop case studies.Create customer success playbooks, support materials, and workflows.Desired Attributes:Kind, humble, and relentless with a focused approach.Tech-savvy with excellent communication skills, capable of teaching customers to effectively use our technical product.A knowledge seeker with the ability to quickly grasp product and industry applications.Strong presentation skills, with experience presenting to leadership (business cases, QBRs, pitches, etc.).Demonstrated passion and work ethic; startups present unique challenges.A willingness to go above and beyond to achieve success.Strategically and creatively minded; able to think outside the box to solve problems.Bonus: Familiarity with tools like Zapier, CRM Automations, or Agents in a customer support role.Benefits:Competitive salary of $110k-$130k OTE, including commission and performance-based bonuses.Collaborative opportunities with sales, product, design, and engineering teams.Join a dynamic team within a rapidly growing company.This is a unique opportunity to be among the early team members of the customer success department, influencing processes and systems to shape the future of customer success.This is a full-time, in-person position located in San Francisco.

Why Choose Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services, not just through incremental changes, but with a comprehensive end-to-end transformation. By integrating cutting-edge agentic AI with a robust enterprise platform and extensive domain knowledge, we are redefining how essential knowledge work is executed for generations to come.This is a unique opportunity to contribute to the establishment of a generational company at a pivotal moment. With over 1,000 customers in more than 58 countries, strong product-market alignment, and exceptional support from prestigious investors, we are rapidly scaling and continuously defining a new category in real-time. The challenges are ambitious, our standards are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of sharp, driven individuals who are deeply committed to our mission. We thrive in a fast-paced environment, operate with intensity, and take ownership of the challenges we face — from initial strategies to long-term solutions. We maintain close relationships with our customers, collaborating across all levels to address real issues with urgency and care. If you excel in uncertain conditions, strive for excellence, and wish to help sculpt the future of work alongside others who elevate the standard, we invite you to join us in building this future.At Harvey, we are writing the future of professional services today — and we're just getting started.Role OverviewAs the Mid-Market Sales Manager at Harvey, you will lead and mentor a team of high-performing Account Executives, driving the growth and success of our AI solutions within mid-sized and boutique law firms and in-house legal teams. You’ll be accountable for achieving ambitious sales targets while actively engaging with prospective Harvey customers. Additionally, you will help refine the operational framework of our rapidly expanding Mid-Market organization by developing effective playbooks, best practices, and a top-tier sales toolkit. We are seeking a self-motivated individual who can manage ambiguity, thrive in a fast-paced environment, and tackle complex problems with minimal oversight. Ideal candidates will possess exceptional core sales skills, experience in scaling high-velocity teams, mentoring abilities, outstanding communication skills, and a keen understanding of customer needs.

Why Join Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services by implementing transformative solutions that extend beyond incremental changes to a holistic transformation. By integrating cutting-edge agentic AI with a robust enterprise platform and extensive domain expertise, we are redefining the execution of essential knowledge work for years to come.This is an exceptional opportunity to contribute to the establishment of a generational company at a pivotal juncture. With over 1000 clients across more than 58 countries, a strong product-market fit, and exceptional backing from top-tier investors, we are rapidly expanding and carving out a new category in real time. The challenges are substantial, expectations are high, and the potential for growth—both personally and professionally—is unparalleled.Our team embodies sharp intellect, motivation, and unwavering dedication to our mission. We operate with agility and intensity, taking genuine ownership of the challenges we face—from initial ideation to long-term results. We prioritize close collaboration with our customers—from leadership to engineering—to urgently and compassionately resolve real-world issues. If you flourish in uncertain environments, strive for excellence, and are eager to help shape the future of work alongside a team that continuously raises the standard, we welcome you to help us build this future.At Harvey, the future of professional services is being crafted today—and we are just getting started.Role OverviewAs a Customer Success Manager, you will play an essential role in guiding our clients through their journey with Harvey, helping to define the future of work within both law firms and in-house teams. This role is integral in ensuring our clients not only adopt our technology but also maximize its value. You will function as a trusted advisor, embedding Harvey deeply into their operational processes and workflows. Additionally, you will have the opportunity to design and implement scalable solutions that will enhance how we serve our diverse mid-market customer base efficiently and effectively at scale.Your ResponsibilitiesStrategic Implementation: Spearhead the integration of Harvey into client workflows, ensuring seamless adoption and optimal utilization of our AI solutions.Training & Enablement: Advocate for the power of LLMs while engaging with end users to facilitate their daily adoption of Harvey as it evolves into an essential product.Client Relationship Management: Act as the primary contact for over 40 mid-market clients, employing a prescriptive and consultative approach to deliver an exceptional customer experience.Process Creation: Foster scalability in our operational methodologies through documentation, designing playbooks, creating self-help materials, establishing email cadences, and automating procedures.

Why Join Our TeamAt Brex, we are revolutionizing the way businesses manage their spending with our AI-powered platform. Our integrated corporate cards, banking solutions, and global payment options, combined with intuitive travel and expense software, empower companies to spend confidently. From innovative startups to leading enterprises such as DoorDash, Flexport, and Compass, thousands of companies rely on Brex to effectively manage their expenses, reduce costs, and enhance operational efficiency on a global scale.Joining Brex means you are part of a team that encourages pushing boundaries, challenging norms, and collaborating with some of the industry's brightest talents. We are committed to fostering a diverse workforce and an inclusive environment where your potential is only limited by your aspirations. We provide you with the resources, tools, and support necessary for you to advance your career.Sales at BrexThe Sales team is the backbone of Brex’s revenue generation, with each member playing a crucial role in our success. Our focus is on creating new opportunities, acquiring fresh customers, and delivering value across our offerings. We celebrate individual and team achievements in a high-performance culture that prioritizes execution, transparency, and collaboration.Your RoleAs the Senior Manager of Mid-Market Sales, you will lead a dynamic team of 5–7 high-performing Account Executives dedicated to acquiring new customers. This team is already exceeding quotas, and your goal will be to elevate their performance further.This position is a hands-on leadership role that combines strategic planning with practical coaching. You will be responsible for hiring and developing top talent, establishing structured operational processes, and enforcing sales discipline to ensure consistent results. Your role will also involve scaling the team while fostering a culture of accountability, performance, and ownership. Collaborating with Marketing, Product, Enablement, and RevOps, you will work to eliminate barriers, enhance execution, and create a sustainable growth engine.Work EnvironmentThis position is based in our San Francisco or New York City office. You are expected to work in-office at least three days a week (Mondays, Wednesdays, and Thursdays), with the option to work remotely for up to four weeks per year, in one-week increments.

About Nooks.ai Nooks.ai builds an AI Sales Assistant Platform (ASAP) that streamlines sales workflows by automating repetitive tasks. Sales representatives using Nooks spend more time on high-value conversations and less on manual work. The platform supports thousands of professionals, helping them surpass quotas and build pipelines valued in the hundreds of millions. Sales teams at organizations such as Hubspot and Rippling rely on Nooks to improve their results. The company has raised over $70 million from leading investors, including Kleiner Perkins. In the past two years, Nooks quadrupled its annual recurring revenue (ARR) and is on pace to triple it again this year. Learn more at Nooks.ai. Platform Highlights Sales teams use Nooks for an average of three hours each business day, taking advantage of features including: AI Dialer: Automates calling tasks such as navigating answering machines, leaving voicemails, recording notes, logging calls, and generating call scripts. Analytics: Captures, transcribes, and analyzes every call to surface common objections and challenges. Salesfloor: Enables collaboration among sales reps and managers with call listening, real-time coaching, onboarding, and training tools. Teams often see productivity increase by 2-3x within weeks of adopting Nooks. Role Overview: Mid-Market Sales Manager Nooks is hiring a Sales Manager to lead its Mid-Market segment in San Francisco. This is the first external sales management hire at the company; all previous managers have been promoted from within. The Sales Manager will play a key role in executing and improving the sales playbook while scaling the Mid-Market sales team. This position calls for a hands-on leader who sets the pace and works alongside the team to close deals and drive results.

The Role At Doppel, we are dedicated to fostering a workplace culture where every individual feels valued, supported, and empowered to contribute impactful work. We prioritize transparency, teamwork, and tackling genuine challenges for our clients and colleagues. We are seeking a dynamic Mid-Market Customer Success Manager to oversee and nurture a portfolio of rapidly growing customers, ensuring they derive significant value from Doppel’s innovative platform. In this role, you will be instrumental in driving customer adoption, retention, and growth while serving as a trusted advisor and champion for your clients. This position operates in a hybrid capacity out of our San Francisco office. Applicants must have authorization to work in the region. We are unable to sponsor visas at this time. What You Will Do Manage a portfolio of mid-market clients, establishing strong, trust-based relationships with key stakeholders. Guide clients through onboarding, adoption, and renewal processes to ensure consistent value realization. Proactively monitor account health, identify potential risks early, and implement strategies to reduce churn. Promote product adoption through effective training, enablement, and sharing of best practices. Collaborate with the Sales team to identify and capitalize on upselling and expansion opportunities. Lead client discussions, including business reviews that showcase impact, outcomes, and ROI. Efficiently manage a high-volume business portfolio using scalable processes and tools. Work cross-functionally with Sales, Product, and Operations to ensure a seamless customer experience. Collect and share customer feedback and insights to drive product and operational enhancements. What We Are Looking For 2–5+ years of experience in Customer Success, Account Management, or a related customer-facing role within the SaaS or cybersecurity industries. Proven ability to manage multiple accounts while effectively prioritizing and driving results. Exceptional communication and relationship-building capabilities with both technical and non-technical stakeholders. Experience in startup or small company environments characterized by rapid growth.

As the Regional Vice President of Mid-Market Sales at Hightouch, you will play a pivotal role in driving the growth and success of our sales initiatives within the mid-market sector. You will lead a dynamic team, develop strategies to penetrate new markets, and foster relationships with potential clients to enhance our market presence.Your leadership will be instrumental in guiding the sales team to exceed their targets while promoting a culture of excellence and collaboration. This position offers a unique opportunity for a results-oriented leader who is passionate about sales and dedicated to achieving outstanding results.

Join dstaff as a Commercial Branch Relationship Manager in San Francisco, where you will play a vital role in fostering strong relationships with our commercial clients. You will be responsible for managing a portfolio of key accounts, identifying growth opportunities, and ensuring the delivery of exceptional service and solutions. If you are passionate about client engagement and possess strong communication skills, we invite you to apply!

Join the dynamic team at reddit as a Client Account Manager focused on the Mid-Market segment in our B2B Services division. In this role, you will be pivotal in driving client relationships and ensuring their success through strategic acquisitions. You will work closely with cross-functional teams to optimize onboarding processes and deliver tailored solutions that meet the unique needs of our clients.Your passion for client success, combined with your ability to communicate effectively, will empower you to foster long-lasting partnerships and contribute to reddit’s growth in the B2B landscape.

About UsWelcome to Team Granola! We are dedicated to developing innovative tools that enhance how individuals think and collaborate. Our journey started with an AI-driven notepad designed for back-to-back meetings, evolving into a collaborative workspace that acts as a second brain for teams. Granola organically integrates within organizations, often beginning with senior leaders and swiftly spreading throughout teams.Currently, Granola is trusted by some of the globe's leading and rapidly growing companies, including Vercel, Cursor, Lovable, and Decagon. Originally designed in London, we now cater primarily to a US clientele, prompting the establishment of our San Francisco office as the center of our North American market strategy.About the RoleAs a Mid-Market Account Executive, you will play a crucial role in shaping our go-to-market strategy, contributing directly to revenue growth by closing deals with clients who are already enthusiastic about Granola and transforming engagement into paid partnerships.Your responsibilities will include managing the sales cycle, interacting with high-potential prospects, and collaborating with internal teams to deliver exceptional value to our customers.What You’ll DoEngage with high-potential prospects and qualified opportunities.Own the complete sales cycle, from initial discovery to closing.Navigate security reviews, procurement, legal processes, and vendor management systems.Assist in building and optimizing our sales playbook and processes based on effective strategies.Conduct warm outreach to convert engaged free users into paid accounts.Play a pivotal role in cultivating the culture of the San Francisco office and sales team.What We’re Looking ForBackground & Experience3-5 years of proven experience as a high-performing Account Executive with a robust record of success.Demonstrated success in managing sales cycles from start to finish, including collaboration with cross-functional stakeholders (security, legal, procurement).Comfortable working within high-velocity sales environments.Familiarity with formal sales training and methodologies.Skills & TraitsStrong communication and interpersonal skills.Ability to work collaboratively in a fast-paced environment.Proactive problem-solving skills and a results-driven attitude.

About RevicAt Revic, we believe that exceptional sales professionals are the heartbeat of any thriving business. They nurture relationships, identify customer needs, and secure deals that propel growth forward. Unfortunately, they often find themselves bogged down by administrative tasks and disjointed tools that detract from their core focus—selling.Sales teams deserve better solutions. They deserve technology that empowers them to excel.Revic is an AI-driven sales acceleration platform designed to enhance the capabilities of sales professionals. By managing the complexities of data analysis, opportunity identification, and workflow initiation, we enable representatives to concentrate on the human aspects of sales: the conversations, the relationships, and the moments that truly matter.Our platform continuously learns to optimize strategies, pinpoint ideal customers, and provide reps with the insights necessary to act with confidence and precision. We remove the barriers that hinder their productivity and amplify their inherent strengths.Sales will always be a human endeavor, and Revic is committed to ensuring it remains that way—allowing AI to manage the rest.About the RoleIn this role, your mission will be to transform market enthusiasm into sustainable revenue.As a Mid-Market Account Executive at Revic, you will engage in high-volume, fast-paced sales cycles, navigating through complex enterprise environments. You will collaborate with multiple C-suite stakeholders while contributing to a dynamic, evolving product-market-fit landscape.This position is tailored for a salesperson who has advanced from an SDR/BDR role into an AE and is ready to take full ownership of deals in a rapidly growing startup.What You’ll DoManage full-cycle sales for deals ranging from $50k to $125k ARROversee complex sales processes: targeted outbound → discovery → demo → business case → closeEngage in consultative selling to CRO, CMO, RevOps, Enablement, and Sales leadershipCreate and present compelling pitch decks, demos, and ROI narrativesCollaborate closely with product and engineering teams to refine messaging, demos, and roadmap strategiesDevelop Revic’s foundational sales playbooks and work with GTM teams to transform customer insights into scalable assetsTranslate customer feedback into actionable insights that enhance ICP and positioningLeverage early customer success stories to create repeatable sales patterns and referencesAssist in...

About CodeRabbitAt CodeRabbit, we are pioneering research and development efforts aimed at revolutionizing how humans and machines collaborate. Our mission is to engineer the next wave of AI-driven code reviewers that harness the strengths of both human ingenuity and sophisticated algorithms, resulting in software development processes that are not only efficient but also of superior quality.The RoleAs the Mid-Market Sales Manager, you will be at the forefront of driving and scaling revenue within our mid-market division. You will lead a dedicated team of Account Executives, enhance forecast accuracy, and implement effective sales strategies that yield consistent results.This position balances hands-on execution with strategic optimization: mentoring your team to achieve immediate success while refining the systems that will fuel future growth.What You’ll DoRevenue OwnershipTake ownership of mid-market revenue targets and drive sustainable growth.Ensure a robust pipeline and effective conversion rates at all stages.Guide deals through late-stage negotiations, pricing, and closure.Provide accurate forecasts on a weekly, monthly, and quarterly basis.Develop new sales processes and programs to enhance pipeline and bookings.Team ManagementLead and mentor a team of Mid-Market Account Executives.Implement best practices in discovery, MEDDICC, and value-based selling techniques.Conduct one-on-one meetings, pipeline assessments, deal evaluations, and forecasting discussions.Collaborate with Enablement to recruit and onboard new Account Executives.Process & ScaleStandardize and enhance the mid-market sales processes.Work with RevOps to improve CRM management, dashboards, and key performance indicators.Partner with the Marketing team to ensure high-quality leads and effective campaigns.Collaborate with Customer Success to ensure smooth handoffs, identify expansion opportunities, and manage renewals.Cross-Functional ImpactProvide actionable feedback to Product regarding roadmap gaps and buyer concerns.Share competitive insights and positioning with go-to-market leadership.Contribute to strategies for pricing, packaging, and territory management.

Role Overview Anthropic is hiring a Manager for Mid-Market Industries Sales in the West Region. This position is based in San Francisco, CA or New York City, NY. The role focuses on leading sales efforts for mid-market clients and expanding Anthropic’s presence in this segment. What You Will Do Develop strategic sales plans tailored to the mid-market sector. Lead and mentor a sales team focused on the West Region. Work closely with teams across the company to align goals and deliver strong service to clients. Drive market growth and help shape Anthropic’s offerings for mid-market customers. Set and achieve ambitious sales targets.