About the job
About Us:
Industrious stands as the foremost premium workplace-as-a-service provider, renowned for hosting the highest-rated workplaces in the industry. Our mission is to curate exceptional experiences for teams of all sizes and stages, including our own. We value the collaborative spirit and creative thinking that enable our teams to solve problems together. We actively encourage fresh ideas and celebrate every success. Our commitment is to significantly enhance the workplace experience for our members and ourselves.
We believe that authentic self-expression is fundamental to a fulfilling workday. Embracing diversity in backgrounds, thoughts, and ideas is vital to our success in providing outstanding workplace experiences. At Industrious, we foster an inclusive, respectful environment that values individuality. Each team member is appreciated for their unique contributions, and together we achieve remarkable results.
Discover more about us at www.industriousoffice.com/careers.
The Role:
As a Member Experience Associate, you will be pivotal in shaping the member experience, dedicated to ensuring that every individual who walks through our doors enjoys a great day. While each day may vary, your responsibilities may include:
Welcoming members and guests as the first point of contact while preparing the office — brewing coffee, setting out breakfast, and restocking shared amenities.
Proactively managing inventory and taking ownership of ordering supplies for your location.
Crafting outstanding events and paying attention to detail by designing unique signage, as the magic is often found in the small things.
Ensuring a seamless onboarding experience for new members by adding them to various systems.
Providing support with IT or Wi-Fi issues, no task is too big or small.
Engaging in local marketing events to showcase the true value of our flexible solutions to prospective members.
Conducting walkthrough tours while your Member Experience Manager assists other potential members.

