Member Experience Associate at Industrious | London

About Us:Industrious stands as the foremost premium workplace-as-a-service provider, renowned for hosting the highest-rated workplaces in the industry. Our mission is to curate exceptional experiences for teams of all sizes and stages, including our own. We value the collaborative spirit and creative thinking that enable our teams to solve problems together. We actively encourage fresh ideas and celebrate every success. Our commitment is to significantly enhance the workplace experience for our members and ourselves.We believe that authentic self-expression is fundamental to a fulfilling workday. Embracing diversity in backgrounds, thoughts, and ideas is vital to our success in providing outstanding workplace experiences. At Industrious, we foster an inclusive, respectful environment that values individuality. Each team member is appreciated for their unique contributions, and together we achieve remarkable results.Discover more about us at www.industriousoffice.com/careers.The Role:As a Member Experience Associate, you will be pivotal in shaping the member experience, dedicated to ensuring that every individual who walks through our doors enjoys a great day. While each day may vary, your responsibilities may include:Welcoming members and guests as the first point of contact while preparing the office — brewing coffee, setting out breakfast, and restocking shared amenities.Proactively managing inventory and taking ownership of ordering supplies for your location.Crafting outstanding events and paying attention to detail by designing unique signage, as the magic is often found in the small things.Ensuring a seamless onboarding experience for new members by adding them to various systems.Providing support with IT or Wi-Fi issues, no task is too big or small.Engaging in local marketing events to showcase the true value of our flexible solutions to prospective members.Conducting walkthrough tours while your Member Experience Manager assists other potential members.

About Us:At Industrious, we pride ourselves on being the premier provider of premium workplace-as-a-service, recognized for maintaining the highest-rated workplaces in the industry. Our mission is to foster great working days for teams of all sizes, including our own. We believe that exceptional workplace experiences stem from the people we collaborate with and the challenges we tackle together. If you thrive in a collaborative environment that encourages innovative thinking and celebrates achievements, we want you on our team.We value authenticity and diversity. Our commitment to creating an inclusive and respectful environment is critical to our success. We embrace individuality and celebrate the uniqueness of each team member, understanding that great things happen when we unite as one team.Discover more about us at www.industriousoffice.com/careers.Role Overview:As a Member Experience Manager, you will be the essential problem solver, experience enhancer, and connector within our community. You will manage your own location, utilizing your business acumen to coordinate operations and communications effectively. Your confidence allows you to engage with executives and your enthusiasm for networking will help build relationships within the broader business community. You will take pride in representing Industrious and identifying potential new members, all while ensuring they have an exceptional workday. Your inquisitive nature will drive your success in our consultative sales approach, allowing you to uncover and meet the needs of others. You will also orchestrate remarkable events, loving the behind-the-scenes effort it takes to bring them to life. Your commitment to helping others is what sets you apart.Join us at Industrious, where we are redefining productivity through innovative workplace experiences.Extraordinary achievements require a team of thoughtful collaborators who think beyond conventional boundaries. Come be a part of our journey.

About Industrious Industrious is a leading provider of premium workplace-as-a-service solutions, known for creating highly rated workspaces. The company’s mission centers on making every workday exceptional for teams of all sizes, including its own staff. Collaboration, fresh ideas, and shared achievements shape daily life at Industrious. Team members are encouraged to bring their authentic selves to work, contributing to a culture that values diverse backgrounds and perspectives. Inclusion and respect are core values, and every individual’s uniqueness is celebrated. Learn more about Industrious and its culture at www.industriousoffice.com/careers. Role Overview: IT Associate – Europe Industrious seeks an adaptable IT Associate to join the global technology team in London (131 Finsbury Pavement). This role supports a variety of sites across Europe, balancing enterprise standards with local needs. The position suits someone with broad technical curiosity and a strong interest in troubleshooting complex issues. The IT Associate will work in a multifaceted support environment, staying current with new technologies and continuously improving the member experience. Strict adherence to global security protocols is required, along with the flexibility to address the unique technical challenges of different European locations. Main Responsibilities Comprehensive IT Support & Service Excellence: Provide Tier 1-2 technical support for multiple European locations, handling a range of hardware and software (macOS, Windows, iOS, and SaaS tools). Act as the main technical contact for members, resolving complex queries with a service-oriented approach and maintaining professionalism in every interaction. Lead on-site technical setup for new location launches, ensuring all systems are ready for operations.

Role overview Atlas is hiring a Member Services Associate - Accounts in London. This position serves as the first point of contact for members, handling account-related questions and offering support. The goal: deliver a positive experience in every interaction. What you will do Assist members with account inquiries Resolve issues promptly and accurately Support members to ensure satisfaction with each contact

Role Overview Atlas is hiring a Member Services Associate for the Accounts team in London. This position serves as the first point of contact for members, handling account questions and resolving issues to ensure a smooth experience. What You Will Do Respond to member inquiries about their accounts Provide support and information to clients Resolve issues efficiently and professionally Help maintain a high standard of customer service Who We’re Looking For Strong communication and problem-solving skills Comfort working with clients and handling account-related questions Enjoys helping others and can manage multiple requests This role is based in London.

About Cubitts Cubitts is working to reshape the optical industry in the UK, where over 40 million people wear spectacles but the market has seen little change for centuries. The company’s goal is to build a truly innovative and customer-focused spectacles brand. Role Overview The Production Associate plays a key part in supporting Cubitts’ 20 retail stores and expanding digital channels. This role focuses on making sure every order is fulfilled accurately and efficiently, helping deliver a high standard of service to hundreds of thousands of customers. The position involves hands-on work in the glazing lab, stock management, order fulfillment, and logistics. Main Responsibilities Quality Control & Glazing: Assemble frames into finished spectacles, performing thorough checks at every step to meet Cubitts’ standards. Shipping & Dispatch: Manage the dispatch and shipping of orders to customers and stores, ensuring items arrive on time and in excellent condition. Order & Inventory Support: Respond to queries from stores and internal teams, maintain clear communication, monitor stock, and support accurate inventory management. Process Implementation & Efficiency: Suggest and help implement workflow improvements to save time, reduce errors, and increase productivity. Troubleshooting: Quickly identify and resolve issues in production, the lab, or dispatch, working with other teams as needed. Cross-Team Collaboration: Work closely with workshop, inventory, headquarters, retail, and customer service teams to keep operations running smoothly. KPI Management & Reporting: Track key performance indicators, ensure targets are met, and share updates and insights with the team. Inventory Control & Stock Reconciliation: Perform regular cycle counts and audits of frames, lenses, and components. Investigate discrepancies and take corrective action. Inbound Inventory & Materials Management: Receive, inspect, and log incoming inventory and materials, checking for correct quantities and quality, and ensuring documentation is complete. Brand Advocacy: Represent Cubitts’ mission and values, helping educate colleagues and customers about the brand. Location This role is based in London, England, United Kingdom.

Join ConnectionHub as a Trustee, Board Member, where you will play a pivotal role in guiding our strategic direction and ensuring our mission is fulfilled. This part-time position will allow you to leverage your expertise and passion for community service in a dynamic environment.

Join carwow as a Marketplace Associate and be a vital part of our dynamic team. In this role, you will coordinate and enhance the marketplace experience, ensuring seamless operations while collaborating with cross-functional teams to drive growth and efficiency. Your insights and expertise will help shape our strategies in a fast-paced environment.

Join our dynamic team as an Events Team Member at Benugo, where we pride ourselves on delivering exceptional service and memorable experiences. As part of our events team, you will play a vital role in supporting various events, ensuring they run smoothly and meet our high standards.We are looking for enthusiastic individuals who thrive in a fast-paced environment, possess excellent communication skills, and have a passion for hospitality.

Join our dynamic maintenance team at AccorHotels, where you will play a crucial role in ensuring our facilities are always in top condition. Your responsibilities will include performing routine maintenance, troubleshooting issues, and collaborating with other team members to enhance the guest experience. We are seeking a proactive individual who is passionate about providing exceptional service and maintaining high standards.

Join our dynamic team as a Member Services Associate in the Travel + Lifestyle division, where you will play a vital role in enhancing our members' experiences. This overnight position requires a dedicated individual who is passionate about providing outstanding service and support to our members. You will assist with various inquiries, ensuring that each interaction is smooth and satisfying.

Join our dedicated Maintenance Team at AccorHotels in London, where you will play a crucial role in ensuring our facilities are in top-notch condition. As a Maintenance Team Member, you will be responsible for performing routine maintenance tasks, troubleshooting issues, and contributing to the overall upkeep of our hotel environment to provide an exceptional experience for our guests.

User Experience DesignerAbout Methods:Methods Business and Digital Technology Limited is a leading IT services consultancy based in the UK, with over £100M in revenue. For more than 30 years, we have partnered with various central government departments and agencies to revolutionize public sector operations in the UK. Our approach combines transformation, delivery, and collaboration across the Methods Group, allowing us to provide comprehensive business and technical solutions that prioritize people, safety, and future readiness.What sets us apart from other consultancies is our human touch; we believe in delivering value sustainably for our clients, employees, communities, and the planet. We thrive on collaboration, engaging actively with our clients to ensure the success of their projects while fostering a culture of learning and creativity.Methods has recently expanded its reach into the private sector while continuing to serve the public sector effectively. In early 2022, we were acquired by the Alten Group, enhancing our capabilities even further.Role Overview:As a User Experience Designer, you will be instrumental in crafting user-centered designs that resonate with our audience while meeting government standards. Your work will emphasize simplicity, accessibility, and efficacy, supported by evidence-based research and aligned with organizational goals.Key Responsibilities:· Develop and implement design practices and standards in line with government and client guidelines.· Identify, develop, and apply best practices to design services that are consistent with broader organizational standards.· Collaborate with cross-functional teams to create engaging, user-friendly experiences.· Conduct usability testing and user research to inform design decisions.· Advocate for user needs throughout the design process.

Join Our Product Team at Fyxer!Location: Chancery Lane, London (Hybrid Work Model)Your MissionAt Fyxer, we are committed to achieving a revenue goal of over $100M by the end of 2026. Our philosophy embraces the idea that the key to a startup's sustainable competitive edge lies in the quality and speed of execution.We are seeking a proactive and innovative Product Team Member who thrives on using research, data, and experimentation to drive impactful decisions and rapid learning. This role is not about just writing specifications; it's about collaborating to enhance our strategic thinking and decision-making processes.You will collaborate closely with our Head of Product, CTO, and senior engineers to define our product direction and rationale.Your ResponsibilitiesYou will be responsible for ensuring the quality of our product initiatives and accelerating our learning process.Transform ambiguity into clarity by interpreting customer feedback, product data, and market signals into actionable product strategies.Engage directly with engineers from the inception of each initiative, fostering a collaborative environment to devise innovative solutions together.Embrace diverse methods to validate concepts and mitigate risks, including interviews, prototypes, experiments, product analytics, usability testing, and behavioral analysis.Facilitate rapid iteration by advancing product ideas from conception to launch, ensuring a continuous feedback loop between learning and development.Elevate product thinking across the team by mentoring colleagues, introducing scalable frameworks, and maintaining a close connection with our customers.Who You AreSystems Thinker: You grasp the intricacies of customer journeys, funnels, and feedback loops, linking user behavior to outcomes and revenue impacts.Collaborative Engineering Partner: You work alongside engineers and founders, translating user insights into clear problem definitions and practical considerations that influence our product development.Decision-Maker: You can discern when there is sufficient information to progress, assisting others in refining their thoughts, sharpening hypotheses, and making informed decisions.

Harry’s is a men’s grooming brand offering shaving, body, hair, and skincare products. Since 2013, the company has grown into the world’s second-largest shaving brand, delivering grooming essentials directly to consumers and working to improve men’s access to mental health resources. Harry’s is part of Mammoth Brands, which focuses on building brands that address real needs and support communities. Role overview This full-time Customer Experience Associate position is based in London, UK. The role follows a hybrid schedule, with three days each week in the Soho office. Candidates must live in the United Kingdom and be fluent in both German and English. The workweek includes either Saturday or Sunday as a regular day on the schedule. Customer Experience Team The team serves as the voice of Harry’s, handling direct interactions with customers and ensuring every contact reflects the brand’s values. Team members share feedback from customers to help shape future products and services. What you will do Provide responsive, thoughtful support to customers across various channels Serve as a subject matter expert on Harry’s products and company policies Resolve issues and answer questions, building genuine connections with customers Work closely with a collaborative, compassionate team Support customers in the US, Canada, UK, EU, and other regions

Role overview Multiverse is looking for a Fulfillment Associate to support order processing and delivery from the London office. This role helps keep operations running smoothly so learners and partners receive what they need, when they need it. What you will do Process orders accurately and on schedule Coordinate deliveries to ensure timely arrival Support Multiverse’s mission to build a more diverse workforce through reliable fulfillment Location This position is based in London.

Role Overview Checkatrade is looking for a Workplace Experience Lead to help shape a welcoming and inclusive culture at our Moorgate, London office. This position focuses on improving the day-to-day experience for employees and ensuring our workspace supports collaboration and reflects company values. What You Will Do Develop and implement workplace strategies that enhance employee satisfaction and engagement. Promote collaboration across teams by creating programs and initiatives that bring people together. Work with different departments to ensure the office environment supports our values and fosters a sense of belonging.

About Mulberry Mulberry began in Somerset, England in 1971. Over five decades, we have grown into a well-known British lifestyle brand, recognised for quality and design that capture the Mulberry Spirit. Sustainability is central to who we are. In 2024, we earned B Corp Certification, reflecting our commitment to social and environmental responsibility. Our purpose is to make a positive difference for people and the planet. The team shares values of honesty, energy, and community. Role Overview: Sales Assistant - Experience Expert At Mulberry, Sales Assistants are known as Experience Experts. The focus is on creating memorable experiences for every customer. This means using strong product knowledge and storytelling to personalise each interaction and build lasting relationships. Curiosity and a willingness to learn are important, as is supporting our 'Back to the Mulberry Spirit' initiative. Location Regent St, London What You Will Do Customer Focus Create a welcoming and enjoyable atmosphere for customers and colleagues. Deliver an engaging and memorable in-store experience. Build and maintain key customer relationships using in-store CRM tools. Stay culturally aware and use Mulberry’s place at the intersection of life and art to inspire customers. Performance Driven Show curiosity about the business and share insights with the team. Bring a competitive spirit and a strong drive to achieve results. Maintain operational excellence in every part of the role. What We Look For We welcome people who share our values and want to contribute to a positive team culture. If this sounds like the right fit, consider joining us at Mulberry.

Mammoth Brands, headquartered in London and formerly known as Harry's Inc., develops and supports well-known consumer brands such as Harry’s, Flamingo, Lume, Mando, and Coterie. Since 2013, the company has emphasized direct relationships with customers and strives to create products that address genuine needs. Mammoth Brands also maintains a strong commitment to community impact, having donated over $20 million to nonprofit partners. Role overview This full-time Customer Experience Associate position is based in London, UK. The role requires working from the Soho office at least three days a week and includes weekend shifts. Candidates must live in the United Kingdom and be fluent in both German and English. Customer Experience Team The team focuses on connecting customers with Mammoth Brands’ products, making each interaction as smooth and positive as possible. Team members listen to feedback and collaborate to improve every customer’s experience. What you will do Deliver outstanding service to customers across multiple communication channels Apply problem-solving skills and empathy to build strong connections with customers Work closely with colleagues to represent Mammoth Brands’ values in every interaction Requirements Fluency in both German and English Residence in the United Kingdom Ability to work from the Soho, London office at least three days per week Willingness to work weekends

Join TOCA Social, the world's pioneering dining and entertainment venue infused with a football theme, revolutionizing the way we dine and play! Established in 2021 at The O2 in London, our expansion continues with new locations set to open in Birmingham (2024) and Westfield London, Dallas, and Mexico in 2025!At TOCA Social, we believe that Everybody Plays! No prior football knowledge is necessary—if you thrive in a vibrant and dynamic atmosphere, you will love what we offer!Employee Benefits:Competitive pay up to £14.50 (including service charge)Free access to TOCA games!Generous discounts on food and beveragesComplimentary meals during shiftsDiscounts at local retailers and hospitality venues!Access to a Teammate Assistance Programme with free counseling sessionsOpportunities for career advancement as we grow!Key Responsibilities:As a Kitchen Crew Member, you will play an essential role in ensuring the seamless operation of our kitchen, delivering exceptional culinary experiences for our guests. Your responsibilities will include:Assisting the kitchen team with the preparation and presentation of TOCA Social dishesMaintaining high standards of cleanliness and food qualityCollaborating with team members to exceed guest satisfactionReporting maintenance issues to your supervisorProperly storing and labeling all food productsComplying with TOCA Social’s standards and health regulationsCommunicating effectively and positively with teammatesSupporting the kitchen and venue during special eventsActively participating as a team player ready to assist in various departmentsMentoring junior team members as needed