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Manager, Customer Success - EMEA

1PasswordRemote UK
Remote Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in customer success or account management roles. Exceptional leadership skills with the ability to mentor and develop teams. Strong analytical skills to measure and enhance performance metrics. Excellent communication and interpersonal skills. Ability to thrive in a fast-paced, evolving environment. Passion for customer engagement and satisfaction.

About the job

Join 1Password as we experience unprecedented growth. We have surpassed $400M in ARR and continue to accelerate our success, being recognized on the Forbes Cloud 100 for four consecutive years and partnering with renowned entities like Oracle Red Bull Racing and the Utah Mammoth.

About 1Password

At 1Password, we are laying the groundwork for a secure and productive digital future. Our mission is to enhance employee productivity while safeguarding security, ensuring that every identity is verified, every application sign-in is protected, and every device is trustworthy. We have revolutionized the enterprise password management landscape and introduced Extended Access Management, a novel cybersecurity category tailored for modern work dynamics involving humans and AI agents. With over 180,000 businesses, including Fortune 100 giants and pioneering AI firms, relying on 1Password, we prioritize a human-centric approach across our product strategies and user experiences.

If you are passionate about contributing to the digital safety of millions, eager to collaborate with a team of inquisitive and motivated individuals, and excited to tackle complex challenges in a vibrant environment, we would love to hear from you. Join us in crafting a safer and simpler digital landscape.

Our Customer Success team is committed to empowering customers to realize the full potential of their investments in security and privacy by fostering trusted, long-lasting relationships. As strategic advisors, we proactively support customers in achieving their objectives while driving adoption, retention, and growth with 1Password.

The EMEA Customer Success team is focused on ensuring organizations continue to derive measurable value and ROI from their partnership with 1Password.

As a Team Manager of Customer Success for the expanding EMEA region, you will play a crucial role in mentoring and developing your team to meet both individual and collective goals related to growth, revenue retention, and customer satisfaction. You will work closely with your direct reports to refine processes, enhance performance, and facilitate their professional development within 1Password.

Success in this role demands adaptability, excellent communication skills, and a fervor for building and scaling high-performing teams in a dynamic, fast-paced setting. If you thrive on empowering others and driving significant customer outcomes, we look forward to your application!


This is a remote opportunity based in the UK.

About 1Password

1Password is a leading name in cybersecurity, dedicated to providing innovative solutions that protect identities and secure sensitive data. With a commitment to enhancing productivity without compromising security, 1Password serves a diverse clientele, ensuring that businesses can safely adopt essential SaaS and AI tools.

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