company

Customer Success Manager (EMEA Lead)

Pylon LabsLondon, UK
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in customer success or account management, preferably in a technology-driven environment. Strong analytical skills with the ability to interpret customer data and derive actionable insights. Exceptional communication and interpersonal skills, with a knack for building relationships. Demonstrated ability to work collaboratively across teams and manage multiple projects simultaneously. A proactive, customer-centric approach to problem-solving. Bachelor’s degree in Business Administration, Marketing, or a related field preferred.

About the job

Pylon Labs is looking for a Customer Success Manager (EMEA Lead) to join the team in London. This position focuses on building strong client relationships and guiding the customer experience across the EMEA region. The role combines direct client work with leadership responsibilities for the regional customer success team.

What you will do

  • Set direction and priorities for customer success in EMEA, leading the regional team.
  • Engage directly with clients to understand their objectives and help them achieve value from Pylon Labs products and services.
  • Create and update strategic account plans that reflect each client’s needs.
  • Organize and lead regular check-ins with key accounts to track satisfaction and resolve issues.
  • Identify upsell and cross-sell opportunities based on client feedback and usage trends.
  • Build lasting partnerships that encourage retention and business growth.

Location

This role is based in London, UK, and supports clients throughout the EMEA region.

About Pylon Labs

Pylon Labs is a leading innovator in the tech industry, dedicated to providing cutting-edge solutions that empower businesses to achieve their goals. Our commitment to excellence and customer satisfaction drives our mission to transform the way companies operate and thrive in a competitive landscape.

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