About the job
Mission
At Neko Health, our mission is to transform healthcare from a reactive model of treating illness to a proactive approach focused on prevention. We leverage cutting-edge, non-invasive technology alongside clinical expertise to provide early, actionable health insights.
Founded in 2018 by Hjalmar Nilsonne and Daniel Ek, Neko Health is a pioneering Swedish healthcare technology firm. Our vision is to reimagine patient experiences, utilizing advanced sensors and AI for preventative health and early detection. We have developed innovative medical scanning technology that facilitates broad, non-invasive health data collection, making it accessible and affordable for everyone. With headquarters in Stockholm, we offer the Neko Body Scan experience in major cities including Stockholm, London, and Manchester, and our team consists of over 500 dedicated professionals.
Job Title: Lead Operator
Hiring Manager: Clinic Area Manager
Location: Neko Health Victoria, London, United Kingdom.
Hours: Full-time, five days a week, with four days dedicated to management activities within the clinic and one day for service provision.
Salary: To be discussed during the interview process.
Applications close on Monday, 12th January 2026
Key Management Responsibilities:
- Oversee the performance and development of clinic operators through regular one-on-ones and observations.
- Lead the recruitment process for clinic staff.
- Implement and cascade practice changes to ensure optimal operations.
- Maintain compliance with Clinical Standard Operating Procedures (SOPs) and protocols.
- Monitor key performance indicators (KPIs) to enhance service delivery.
- Supervise incident reporting and risk management processes.
- Evaluate the quality of medical care provided by operators.
- Provide constructive feedback to operators regarding their medical care performance.
- Assess rebooking rates and customer satisfaction metrics.
- Ensure optimal staffing levels to maintain consistent service availability.

