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Lead Customer Engineer

ASAPP, Inc.New York
Hybrid Full-time

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Experience Level

Manager

Qualifications

- Proven experience in AI technology implementation and customer engagement.- Strong analytical and problem-solving skills.- Excellent communication and collaboration abilities.- Ability to thrive in fast-paced, high-growth environments.- Experience in working with cross-functional teams.

About the job

At ASAPP, we have a clear mission: to provide the most advanced AI-driven customer experiences faster than anyone else. Our approach is guided by core principles that dictate our thinking, development, and execution. We prioritize an unwavering commitment to customer satisfaction, purposeful speed, ownership, and a relentless focus on achieving results. We operate in agile, highly skilled teams, emphasizing clarity over complexity, and we continually adapt through curiosity, data, and craftsmanship.

We are on the lookout for innovative technologists and adept problem solvers who thrive in dynamic environments, enjoy collaboration with talented individuals, and treat every day as an opportunity for growth. Our globally diverse team, with locations in New York City, Mountain View, Latin America, and India, embraces both hybrid and remote working models to gather the best minds, regardless of their location. If you are motivated by continuous learning, quick adaptations, and the excitement of building within a rapidly growing startup, we want to hear from you. This isn't just a job; it’s a journey.

As a Lead Customer Engineer at the L3/L4 level, you will spearhead AI transformations, implementing GenerativeAgent solutions for some of the world’s most prestigious brands. Our top Customer Engineers are tenacious problem-solvers who harness the power of GenerativeAI to deliver impactful results.

You will take charge of the AI agent development process during customer onboarding, collaborating with junior engineers to achieve outstanding results. This role is perfect for someone who is eager to tackle intricate business challenges, create exceptional AI solutions, and scale them for millions of users. You will closely engage with strategic clients as their AI advisor, adopting a “do what it takes” mindset to maximize their benefits from GenerativeAgent.

Your collaboration will span across all teams: Go-To-Market, Engineering, Product, and leadership, positioning you as a vital source of customer insights that influence our product roadmap.

About ASAPP, Inc.

ASAPP is dedicated to revolutionizing customer experiences through cutting-edge AI technology. Our commitment to innovation and excellence drives us to continuously improve and adapt to the changing landscape of customer service.

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