Lead Customer Engineer

At ASAPP, we have a clear mission: to provide the most advanced AI-driven customer experiences faster than anyone else. Our approach is guided by core principles that dictate our thinking, development, and execution. We prioritize an unwavering commitment to customer satisfaction, purposeful speed, ownership, and a relentless focus on achieving results. We operate in agile, highly skilled teams, emphasizing clarity over complexity, and we continually adapt through curiosity, data, and craftsmanship.We are on the lookout for innovative technologists and adept problem solvers who thrive in dynamic environments, enjoy collaboration with talented individuals, and treat every day as an opportunity for growth. Our globally diverse team, with locations in New York City, Mountain View, Latin America, and India, embraces both hybrid and remote working models to gather the best minds, regardless of their location. If you are motivated by continuous learning, quick adaptations, and the excitement of building within a rapidly growing startup, we want to hear from you. This isn't just a job; it’s a journey.As a Lead Customer Engineer at the L3/L4 level, you will spearhead AI transformations, implementing GenerativeAgent solutions for some of the world’s most prestigious brands. Our top Customer Engineers are tenacious problem-solvers who harness the power of GenerativeAI to deliver impactful results.You will take charge of the AI agent development process during customer onboarding, collaborating with junior engineers to achieve outstanding results. This role is perfect for someone who is eager to tackle intricate business challenges, create exceptional AI solutions, and scale them for millions of users. You will closely engage with strategic clients as their AI advisor, adopting a “do what it takes” mindset to maximize their benefits from GenerativeAgent.Your collaboration will span across all teams: Go-To-Market, Engineering, Product, and leadership, positioning you as a vital source of customer insights that influence our product roadmap.

OverviewTetrix is an innovative startup dedicated to enabling institutional investors to make informed decisions in alternative markets, akin to Bloomberg but tailored for private investments. Our cutting-edge AI-driven platform streamlines chaotic, unstructured private market data into actionable insights, featuring automated document retrieval, AI-enhanced data extraction, and real-time portfolio analytics—all integrated into one cohesive system. As we rapidly evolve into a market-defining service, we collaborate with some of the top capital allocators globally. This is a rare opportunity to join a dynamic team that is passionate about shaping the future of financial market infrastructure, backed by eminent investors including Innovation Endeavors, Eric Schmidt’s venture capital firm, and prominent figures from BlackRock, CPPIB, SoftBank, Lending Club, and Plaid. Who We AreWe are a nimble yet formidable startup, equipped with extensive industry experience in both financial markets and technological advancements. Our culture is built on trust, accountability, and curiosity, fostering an environment where every team member is encouraged to share ideas, challenge the status quo, and grow collectively. Our co-founders, Olivier (CEO) and Naunidh (CTO), first crossed paths during their MBA studies at Stanford and co-established Tetrix in the summer of 2023. Who You AreExceptional Communicator – You convey complex concepts with clarity and can adjust your communication style based on the audience.Organizational Expert – You manage multiple tasks efficiently and prioritize effectively to ensure timely delivery.Collaborative Team Player – You thrive in cross-functional teams, enhancing data processes and contributing to overall organizational success.Versatile Contributor – You handle both strategic challenges and daily operational tasks with ease.Finance Knowledgeable – A strong understanding of institutional investors and private investment markets is highly beneficial.Fluent in English – Given our international engagement, proficiency in English is essential.

Join arch.co as a Lead Infrastructure Engineer, where you will play a pivotal role in designing, implementing, and maintaining our cutting-edge infrastructure systems. Collaborate with cross-functional teams to ensure robust architecture and performance optimization, while mentoring junior engineers and providing technical leadership.

As a Lead Design Engineer at Braze, you will play a pivotal role in shaping and executing innovative design solutions that enhance our product offerings. You will collaborate with cross-functional teams to deliver top-notch designs that align with our strategic vision. Your expertise will guide the design process, ensuring that our products not only meet client needs but also set industry standards.

About the Role:As the Compute Engineering Lead, you will address one of our most significant challenges: enhancing performance. Our users appreciate Hex's robust platform for complex data applications, yet they seek faster execution. You will spearhead initiatives to refine our compute architecture while preserving the flexibility and power that distinguishes Hex.Leading a team of experts, you will guide our performance investments, solidify our foundational architecture, and strive towards an ambitious vision where performance becomes a competitive edge in the market.What You Will Do:Design and implement an architecture tailored for multimodal workflows, ensuring it retains the beloved features of Hex while optimizing performance across diverse data scales.Identify and analyze performance bottlenecks in detail, leading the team to consistently achieve measurable enhancements.Establish data-driven metrics to set performance targets and track progress.Deliver significant projects incrementally with seamless customer rollouts, maintaining high execution standards.Create appropriate abstraction layers that empower teams to tackle performance issues effectively with clear guarantees.Integrate compute initiatives with cross-team plans to amplify the impact of new product development.Collaborate with field teams to leverage our unique architecture as a competitive advantage.Inspire confidence across the organization in our compute strategy and clearly communicate its importance.

About JuniorAt Junior, we are pioneering innovative tools powered by large language models (LLMs) to enhance the investment research experience for private market investors. Our esteemed clientele comprises some of the world's leading private equity and consulting firms, collectively responsible for investing billions of dollars each year. We pride ourselves on being a profitable, bootstrapped organization, with a dedicated team of 24 professionals based in London and New York City.Discover more about our mission and values here. Role DescriptionCustomer success is vital to our operations. We believe in hiring individuals with a proven track record in the field. You should possess a deep understanding of the challenges faced by consultants and investors engaged in due diligence work, and how Junior can assist them in achieving their goals more efficiently and effectively. We seek candidates who can genuinely relate to our clients' experiences.As we collaborate with some of the highest-profile brands in the industry, your role will be essential in fostering user adoption, satisfaction, and retention. You will oversee global deployments involving thousands of users and serve as the Voice of the Customer, liaising between our users and the product team to ensure we are focused on alleviating the most significant pain points in our customers' workflows.As an early member of our Customer Success team, you will have a unique opportunity to:Develop and maintain robust relationships with clients, including senior decision-makers at large-cap funds and consultancies, acting as their primary contact and trusted advisor throughout the onboarding, usage, and feedback processes.Strategically plan and implement large-scale AI deployments for thousands of users.Represent the voice of the customer, ensuring their needs are swiftly translated into new product features; guide the product team in developing solutions that meet customer demands.Collaborate with customers to co-design training programs and deliver effective training sessions.Utilize data analytics to drive customer engagement, satisfaction, and retention.Advance rapidly into a managerial position as the customer success team grows.Influence the structure and processes of the customer success team and contribute to shaping our company culture. About YouWe are in search of a seasoned customer success leader who:

Role overview Smith Engineering is seeking a Director of Design Engineering to lead its design team in New York City. This leader will oversee the development of engineering solutions that meet client requirements and comply with industry standards. The role involves shaping project direction and supporting the growth of a skilled group of engineers. What you will do Guide and manage the design engineering team Drive the creation of efficient, high-quality engineering designs Ensure all work aligns with client needs and industry standards Mentor and develop engineering talent within the team Influence the direction of engineering projects at Smith Engineering

Our PurposeAt Reflection AI, our vision is to develop open superintelligence that is accessible to everyone.We are pioneering the creation of open weight models tailored for individuals, organizations, and even nations. Our team comprises AI innovators and entrepreneurs hailing from esteemed institutions such as DeepMind, OpenAI, Google Brain, Meta, Character.AI, Anthropic, and more.Position SummaryWe are in search of a remarkable technical leader to spearhead and expand our Forward Deployed Engineering team within the Applied AI department. This pivotal team is dedicated to connecting our groundbreaking AI research with practical applications in the enterprise sector. As a pioneering Forward Deployed Engineer, you will oversee the comprehensive technical strategy, implementation, and delivery of intricate agent-based applications, guiding them from initial pre-sales exploration to full production deployment.Key ResponsibilitiesCollaborate with Deployment Strategists and Sales teams to comprehend enterprise client requirements, design innovative solutions, and create transformative agentic applications.Design and construct complex agentic systems utilizing state-of-the-art models, orchestrating advanced LLM workflows and integrating seamlessly with enterprise infrastructures.Work alongside research teams to customize and refine models tailored to client-specific needs, contributing to our internal codebase for inference, fine-tuning, and evaluation.Oversee end-to-end deployments across hybrid environments (public cloud, VPC, and on-premises), ensuring production-level scalability, performance, and reliability.Shape and expand the Forward Deployed Engineering organization by establishing playbooks, best practices, technical standards, and mentoring to facilitate team development.Desired QualificationsRobust software engineering background with a proven history of delivering production-grade systems (Python, TypeScript).Demonstrated experience in deploying enterprise software within cloud or hybrid environments employing modern DevOps methodologies (Docker, Kubernetes, CI/CD).In-depth knowledge of machine learning principles and practical experience with contemporary AI stacks, including vector databases, RAG pipelines, agent orchestration, evaluations, and fine-tuning.A minimum of 6 years of software engineering experience, with at least 2 years in a technical leadership role delivering AI-driven enterprise solutions.

Deployments LeadGrotto AI | New York City (In-Person) | 2-10 Years ExperienceOverview:Are you an exceptionally organized individual with a warm demeanor? Grotto AI is seeking a Deployments Lead to take charge of our customer relationships, overseeing implementations, training, and ongoing support. As the third employee at our innovative AI company, which just secured $10 million in funding to tackle a $500 billion challenge in the rental housing market, you will play a vital role in reducing losses from vacant apartments.About UsGrotto AI is revolutionizing the multifamily housing sector by enhancing the capabilities of apartment teams during critical interactions. Our platform focuses on leasing conversations, an essential decision for many individuals each year. Through data analytics from millions of interactions, we discovered that genuine curiosity and the ability to connect with potential tenants are the key to successful leasing, capabilities that traditional AI struggles to replicate.Our innovative solution provides leasing agents with real-time guidance during calls and tours, enabling them to establish rapport, address objections, and significantly increase lease signings. Our success is evident, with an impressive 80%+ conversion boost reported by Weidner Apartment Homes, managing over 72,000 units. Our clients describe us as 'the best vendor they’ve ever partnered with.'This is merely the beginning of our journey. We envision a future where important conversations foster deeper connections.Your ResponsibilitiesAs the Deployments Lead, you will own the customer relationship from the moment they sign the contract through to their long-term success. Your responsibilities will include:Implementations & Onboarding: Facilitate the transition to our platform by configuring the system, training teams, and ensuring a seamless onboarding experience. Our approach is proactive and attentive, akin to the service one would expect at a world-class hotel.Training: Conduct engaging training sessions that inspire leasing teams to utilize the Grotto platform effectively. This role requires genuine interaction rather than mere script reading—understanding their workflows and showcasing the tangible benefits of our solution.Ongoing Support: Serve as the go-to person for our customers, offering assistance and ensuring they feel supported throughout their journey with Grotto.

About the Role Smith Engineering is hiring a Director of Energy Engineering to guide the energy solutions team in New York City. This senior leader will shape project direction and help set the strategy for energy initiatives across our portfolio. What You Will Do Lead a team focused on delivering energy engineering projects Develop and implement strategies that strengthen our energy solutions Oversee project execution and ensure alignment with company goals What We’re Looking For Extensive experience in energy engineering Proven leadership and team management skills Ability to drive strategic initiatives in a technical environment This position is based in New York City.

Nagarro is hiring a Senior Staff Engineer to lead AI-focused initiatives in New York City. This position centers on steering teams as they design and deliver advanced artificial intelligence solutions. Role overview This role involves taking charge of major AI projects, shaping technical direction, and ensuring high standards throughout the development process. The Senior Staff Engineer will help teams translate complex requirements into practical, AI-powered products that strengthen Nagarro's portfolio. What you will do Guide and mentor engineering teams working on artificial intelligence projects Drive the development of new AI solutions to improve existing offerings Oversee project execution from concept through deployment Requirements Extensive experience in artificial intelligence engineering Strong leadership skills in technical team settings Ability to manage and deliver complex AI-driven projects

MotherDuck builds a cloud-hosted analytics platform designed to make data warehousing simpler and more enjoyable for developers and data professionals. The team collaborates with the creators of DuckDB, combining local development with cloud features to streamline both software and data engineering workflows. The company values empathy and innovation, drawing on deep experience in the data industry. Role overview The Senior Customer Engineer is a key technical partner for MotherDuck’s cloud-native analytics platform, powered by DuckDB. This hybrid position is based in New York City, with the option to work from the Seattle office. The role is ideal for someone with a data engineering background who enjoys working directly with customers to address real-world data challenges. Acting as the main technical contact for the sales team, the Senior Customer Engineer demonstrates how MotherDuck’s solutions help users get more value from their data. What you will do Work alongside Account Executives to manage the technical side of the sales process, from initial discovery through closing deals. Design effective data solutions using DuckDB and modern data stack tools, focusing on simplicity and strong performance. Create and deliver custom demos and proof-of-concept projects tailored to customer needs. Translate business requirements into scalable, cost-effective technical solutions that enhance user experience. Collaborate with Product and Engineering teams to share customer feedback and influence product direction. Serve as a trusted technical advisor, guiding customers from pilot projects through to production deployments. Develop and implement AI-driven automations to increase efficiency and allow for more direct customer engagement.

About SandbarSandbar is a pioneering interface company based in New York City, dedicated to enhancing individual autonomy in an agentic world. Our team comprises experts who have developed cutting-edge software, machine learning, and hardware products at renowned companies like Meta, CTRL-labs, Google, Apple, Fitbit, Peloton, and Equinox.Our flagship product, Stream, represents a revolutionary human-agent interface—a private voice ring and conversational computer. This innovative product has received accolades in major publications such as the Wall Street Journal, Bloomberg, and Wired, with shipping scheduled for Summer '26.Join us in redefining self-augmentation through advanced interfaces.

ABOUT SIROSiro is an innovative Series A startup utilizing artificial intelligence to provide coaching for field sales professionals—individuals who engage in sales face-to-face. Despite the fact that a majority of sales professionals in the U.S. operate in the field, they often lack on-the-job coaching due to the solitary nature of their roles. While top sales representatives can earn salaries exceeding those of surgeons, many do not reach their full potential.We are committed to transforming field sales into the most accessible pathway for achieving financial independence through advanced tools and technologies.ROLE OVERVIEWAs a Staff Engineer / Technical Lead at Siro, you will play a pivotal role in crafting and developing the core of our AI-driven coaching platform. Your expertise will enable the creation of robust and scalable backend systems and APIs that support our product, significantly influencing the success of field sales professionals nationwide.Your contributions will involve working with state-of-the-art data and AI infrastructure, establishing the intelligence hub for the entire field sales technology ecosystem. Your efforts will foster a marketplace for innovative tools that leverage previously untapped data.KEY RESPONSIBILITIES- Design, develop, and maintain scalable backend services and APIs for our AI coaching platform.- Collaborate with cross-functional teams to translate product requirements into effective technical solutions.- Architect and implement data models and database structures to meet our platform's evolving needs.- Develop and maintain integrations with third-party services and APIs.- Implement monitoring and observability solutions to ensure system reliability and performance.- Contribute to the ongoing enhancement of our development processes and best practices.- Mentor junior engineers and provide technical guidance on complex projects.QUALIFICATIONS- A minimum of 8 years of software engineering experience.- At least 6 years of experience with relational databases, along with a solid understanding of database design and optimization techniques.- A minimum of 2 years of hands-on experience with Node.js and TypeScript in production environments.- A proven history of developing APIs in technically challenging roles.- Familiarity with cloud platforms, specifically Google Cloud Platform (GCP).- Strong system design skills, with the capability to create flexible and scalable architectures.- Exceptional problem-solving abilities to tackle complex technical challenges.- Experience with monitoring and observability tools for backend systems.COMPENSATION- We offer competitive compensation at the 75th percentile for our stage (Series A, $18M raised) and geographical location (NY/Tier 1 cities), according to Pave's benchmarks.- Staff level compensation ranges from approximately $230K to $250K.

Bastion builds technology for financial institutions and enterprises to issue regulated stablecoins, manage reserves, and support digital finance operations. The platform combines stablecoin issuance, secure custody, and orchestration for cross-border payments, on/off-ramps, and conversions. Bastion’s APIs help businesses develop and expand stablecoin networks while meeting compliance requirements and growing revenue. For more details about Bastion’s mission and team culture, see the Guide for Candidates. Role overview The Customer Operations Lead acts as the primary support contact for Bastion’s partners, especially during a major integration. This position manages daily escalations, triages technical issues, and works closely with engineering, product, finance operations, and compliance teams to resolve challenges. Building scalable processes, developing a knowledge base, and introducing tools for efficient support are central to this role. What you will do Respond to partner inquiries and handle escalation workflows directly, not just through documentation or delegation. Define and update the scope of support as the partner network expands. Create sustainable processes and resources to support partners at scale. Develop and manage the BPO approach as inquiry volume grows, maintaining high service standards. Select, implement, and optimize AI-powered support tools, such as knowledge bases for AI agents and automated triage systems, to improve efficiency without adding headcount. Regularly assess and enhance support tools and workflows for performance and effectiveness. Work cross-functionally from day one, collaborating with engineering on technical issues, product on documentation, and compliance on regulatory processes. Requirements Experience with automation workflows, AI tools, or platforms like Claude Code is a strong plus. Skill in identifying and removing repetitive manual tasks through smart tool selection and process design. Good judgment in choosing when to automate and when a personal approach is needed. Comfort working across teams and disciplines to resolve partner issues quickly and accurately. Location This position is based in New York City.

Join Alloy and Shape the Future! At Alloy, we tackle the identity risk challenges faced by companies offering financial products, allowing them to combat fraud effectively and serve a broader audience worldwide. Over 800 leading financial institutions and fintech companies trust Alloy to manage fraud, credit, and compliance risks while gaining a comprehensive understanding of their customers. Guided by our core values of Boldness, Resourcefulness, Collaboration, and Diversity, we foster a vibrant workplace where you can grow, succeed, and feel a sense of belonging. Discover why we have consistently been recognized as one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, and Best Fintech to Work for by American Banker year after year. Learn more about our investors and what we do here.

About DaydreamDaydream is an innovative chat-based shopping assistant exclusively tailored for fashion. Our aim is to revolutionize the way individuals discover and explore fashion by delivering a personalized, conversational experience powered by cutting-edge AI and natural language understanding.Supported by leading investors such as Forerunner Ventures, Index Ventures, Google Ventures, and True Ventures, our dedicated team is passionate about redefining the future of shopping.About the RoleAs the Engineering Lead for Platform & AI, you will take ownership of several backend systems at Daydream. This includes managing the catalog data pipeline that drives our product index, overseeing the AI content pipeline that generates landing pages for ad campaigns, and developing the B2B integration layer that allows our search functionality on partner retail websites. Your work will primarily involve Python and Go, focusing heavily on LLM integration, with your contributions directly impacting our product.Key Responsibilities:Catalog Pipeline:Oversee the augmentation pipeline—a multi-step Polars system that executes ML models (image analysis, hero selection, swatches via Vertex AI), standardizes sizes, appends affiliate links, and writes to Delta Lake / GCS.Enhance catalog quality through OOS accuracy, hero image selection, and sizing coverage.Develop and maintain scrapers and mappers for over 100 fashion merchants across various platforms including Shopify and custom sites.Eventually, take charge of the enrichment layer, focusing on attribute extraction, taxonomy, and Elasticsearch indexing.Content Generation Pipeline:Lead the AI content pipeline—a multi-step system utilizing LLM for topic generation, product matching, quality scoring, and landing page assembly.Enhance prompt quality and evaluate LLM output.Advance towards personalized content for logged-in users, email content, and broadened ad formats.B2B Merchant Integration:Create and manage services that expose core Daydream capabilities to merchant partners.Deploy on Kubernetes utilizing Helm and ArgoCD.In All Areas:Collaborate across teams to ensure seamless integration and functionality of systems.

The Role Hex Technologies is seeking a dynamic Engineering Lead to spearhead our Growth & Monetization team. This pivotal group encompasses diverse initiatives such as product-led growth (PLG), user activation, pricing strategies, and innovative product ventures. Our mission is to tackle intricate challenges that empower a wide range of clients—from startups to Fortune 500 companies—to fully leverage the Hex platform. This position is perfect for a technical leader who possesses a strong business acumen and product insight. Your responsibilities will extend beyond coding; you will focus on enhancing conversion rates, improving user experiences, evaluating business trade-offs, and transforming user interest into essential engagement. Collaborating closely with Product, Design, Data, and Marketing teams, you will drive significant business outcomes for Hex. Our PLG approach is central to Hex's expansion strategy. Each day, countless data scientists and analysts discover Hex, sign up, and begin their journey with us. As a key team member, you will play a crucial role in converting this interest into sustained engagement and revenue through experimentation, product enhancements, and a relentless focus on achieving business goals. If you are looking to blend engineering rigor with impactful business leadership, this is the opportunity for you. Your Responsibilities at Hex Act as a player-coach for a compact, cross-functional team focused on driving Hex’s growth and monetization strategies through both technical leadership and active coding. Develop growth-oriented product features: Design and implement full-stack experiences using tools such as React, Typescript, and Python to create engaging onboarding processes, core functionalities, and billing systems that deliver impressive results. Enhance Hex’s backend monetization frameworks to accommodate innovative pricing models and facilitate rapid development as the AI sector evolves. Balance experimentation and product intuition: Strategically design, execute, and refine A/B testing across user funnels while relying on product insights and customer feedback when necessary. Drive key growth metrics: Collaborate with your team to ensure accountability for vital business indicators such as trial-to-paid conversion rates, user activation levels, expansion revenue, and product-led growth pipelines. Engage across the organization: Collaborate intensively with Product, Design, Data, and Marketing teams to uncover opportunities and align on growth strategies. You will have a significant role in strategic discussions. About You You possess over 4 years of experience as a full-stack software engineer.

About the Role Adaptive Security is looking for a Lead Application Security Engineer in NYC. This position shapes how we defend our software against threats, guiding security strategy and execution across our applications. What You Will Do Lead the design and rollout of security measures for software applications Develop and refine security strategies to address emerging risks Work closely with teams to uphold strong security standards Ensure our practices align with industry regulations and compliance requirements What Matters Here Deep experience in application security Ability to guide teams and set technical direction Commitment to both proactive defense and regulatory compliance

About AdaptiveAdaptiveSecurity stands at the forefront of AI cybersecurity, being the exclusive investment of NVIDIA and OpenAI in this crucial field.As a pioneering startup, our mission is to thwart AI-driven cyberattacks. Following a successful funding round in December 2025, we secured $81M in Series B financing led by NVIDIA and Bain Capital Ventures, with contributions from Capital One Ventures, Citi Ventures, and ongoing support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. This landmark funding round signifies NVIDIA's inaugural venture into AI cybersecurity.Founded by seasoned entrepreneurs Brian Long and Andrew Jones, who have a track record of building and scaling industry-leading companies, Adaptive is poised for growth. Previously, they co-founded Attentive, which achieved over $500M in annual revenue and a valuation exceeding $10B, along with TapCommerce, acquired by Twitter. Their extensive experience in fostering high-growth, product-centric businesses is integral to Adaptive's ambition to create a robust security framework for the AI landscape.Our trusted solutions are utilized by leading banks, technology firms, and healthcare providers, safeguarding teams against emerging threats such as deepfakes, smishing, and AI-generated voice scams. With swift enterprise adoption and a market potential exceeding $200B, Adaptive is just getting started.RoleWe are on the lookout for a Lead Software Engineer who is passionate about crafting high-quality software within a dynamic startup atmosphere where each engineer significantly influences product outcomes and company growth.In this role, you will tackle our most intricate and far-reaching technical challenges. You will set the technical vision, mentor fellow engineers, and oversee critical components of our platform. This position is ideal for a leader who inspires through influence, engages directly in problem-solving, and elevates the performance of those around them.ResponsibilitiesDefine technical direction and unite the team around common objectives.Manage multiple projects from inception to completion, regardless of size or complexity.Mentor and advocate for engineers to facilitate their professional development.Resolve obstacles — when the team faces challenges, you will clarify trade-offs and assist in decision-making.Collaborate closely with product and design teams — in this role, you will make strategic decisions that shape the product's trajectory.Engage directly in coding and technical tasks when necessary, rather than solely delegating.Foster a culture of ownership, urgency, and technical excellence.Stay abreast of cutting-edge technologies and introduce innovations that enhance our platform.