companyviagogo logo

Last Minute Sales Operations Associate

viagogoLondon
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Entry Level

Qualifications

Fluency in both Italian and English is essential.

About the job

Last Minute Sales (LMS) Operations Associate – United Kingdom/Italy

Role Overview

viagogo is the premier global ticket marketplace, empowering fans with access to top-tier events in sports and live entertainment through an advanced online ticketing platform. We offer unparalleled choice, convenience, and consumer protection, enabling individuals to confidently buy and sell tickets for live events worldwide. As the market leader in our industry and one of the fastest-growing e-commerce entities globally, we cater to customers in nearly 60 countries.

We are eager to onboard motivated, intelligent, and skilled individuals to help scale our Last Minute Sales (“LMS”) business. This service extends the sales window by allowing ticket pickups at a collection point on the event day when time constraints prevent ticket shipment.

The LMS Operations Associate will be tasked with managing and expanding our LMS operations in the United Kingdom or Italy. This includes enhancing our current LMS infrastructure regarding physical locations, staffing, and service quality. The role involves leading a team, overseeing logistical requirements for LMS delivery, and providing exceptional support to ticket buyers and sellers at event locations.

This position serves as an excellent entry point for university graduates or those transitioning from graduate school into a rapidly growing multinational e-commerce company with a start-up culture.

On-the-job training is emphasized, requiring quick learning and the ability to absorb substantial information rapidly. Successful candidates will be expected to integrate effectively as team contributors within a few months.

Travel within the United Kingdom or to Italy is required. Candidates must be prepared to work evenings and weekends based on the event schedule, with days off provided in lieu.

Key Responsibilities:

· Ownership of LMS events and locations in the United Kingdom or Italy.

· Operations Execution – Implement LMS operations by establishing collection point infrastructure, planning logistics, and managing ticket receiving, packing, and distribution.

· People Management – Supervise a team of part-time workers and partner locations.

· Troubleshooting – Address and resolve issues arising from LMS sales and collection point operations.

· Account Management and Customer Service Support – Deliver in-person and online customer service to enhance user experience.

About viagogo

viagogo stands as the world's largest marketplace for tickets to live events. Our mission is to provide fans with the broadest selection of concert, sports, theatre, and festival tickets at their fingertips. With millions of satisfied customers from over one hundred countries, we are committed to delivering a safe and secure platform for fans to buy and sell tickets to live events worldwide. Our partnerships with leading sports and entertainment brands, including Michael Jackson, Madonna, Manchester United, Chelsea FC, and Tomorrowland, underscore our position in the market.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.