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L2 Endpoint Systems Engineer - Remote

prime-systemRemote — Central Luzon, Philippines
Remote Full-time

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Experience Level

Experience

Qualifications

To excel in this role, you should possess:3–5 years of hands-on experience in endpoint management, systems engineering, or desktop support roles. Strong practical knowledge of endpoint patching and management tools such as Kaseya VSA, Microsoft Intune, and Datto RMM. Proficiency in PowerShell scripting for automation tasks. Experience with ticketing systems, specifically ConnectWise.

About the job

Join our dynamic team at prime-system as an L2 Endpoint Systems Engineer, where you will play a pivotal role in supporting our endpoint engineering team. Your primary focus will be on patching operations and endpoint management, ensuring that all endpoint devices remain secure, compliant, and operationally sound throughout our organization.

We are looking for a proactive candidate who thrives in a Managed Service Provider (MSP) or enterprise environment. You will contribute immediately to our patching initiatives and help address a backlog of deployments in Liongard.

Key Responsibilities:

Endpoint Patching & Maintenance

  • Execute patching and updates for client systems utilizing Kaseya VSA.
  • Administer and distribute operating system and application patches via Microsoft Intune.
  • Assist with patching tasks through Datto RMM, including monitoring, troubleshooting failures, and ensuring successful deployments.
  • Create and maintain patch compliance reports to verify that systems adhere to security and compliance standards.

Endpoint Management & Automation

  • Install, update, and manage third-party applications across endpoint devices.
  • Utilize PowerShell scripting for task automation, enhancing efficiency and resolving recurring challenges.
  • Ensure optimal performance, stability, and security of endpoints across various environments.

Ticketing & Operational Support

  • Resolve incidents, service requests, and patch-related queries using the ConnectWise ticketing system.
  • Independently manage L2-level tasks while escalating complex issues as needed.
  • Adhere to defined SLAs and operational procedures in a fast-paced, ticket-driven atmosphere.

Asset Management & Documentation (Liongard Focus)

  • Ensure precise endpoint documentation and asset visibility through Liongard.
  • Support in remediating a backlog of Liongard deployments, including:
    • Assessing and correcting failed or incomplete inspections
    • Re-establishing connections and configurations
    • Cleaning and validating asset data
  • Guarantee that endpoint configurations and asset records are accurate and trustworthy.

About prime-system

At prime-system, we are dedicated to providing innovative technology solutions that empower businesses to thrive. As a leader in the managed services industry, we pride ourselves on fostering a collaborative and dynamic work environment where employees can grow and excel.

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