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KYC Operations Team Lead at Adyen | Madrid

AdyenMadrid
On-site Full-time

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Experience Level

Manager

Qualifications

Who You Are You possess a strong background in KYC/CDD processes and compliance standards. Demonstrated experience in managing teams and leading operational initiatives. Exceptional communication and interpersonal skills. Ability to work collaboratively with diverse teams and stakeholders. Strategic thinker with a focus on customer satisfaction and operational excellence.

About the job

About Adyen

Adyen is a leading financial technology platform that delivers a comprehensive suite of payment, data, and financial solutions for renowned customers such as Facebook, Uber, H&M, and Microsoft. Our mission is to empower ambition by providing seamless financial services.

We cultivate an environment that fosters success, where our team is encouraged to take ownership of their careers. Our motivated professionals collaborate to tackle complex technical challenges, delivering innovative and ethical solutions that help businesses accelerate their growth.

Role Overview

As the KYC Operations Team Lead based in Madrid, you will spearhead a dedicated team responsible for conducting Know Your Customer (KYC) and Customer Due Diligence (CDD) checks on our global customer base. Your leadership will ensure adherence to compliance standards and Service Level Agreements (SLAs), while enhancing the customer experience.

Your team will collaborate closely with our commercial, compliance, and product divisions, working with some of the world’s largest companies to maintain regulatory compliance. You will play a crucial role in refining the customer onboarding process, positioning Adyen for future growth.

Our team is highly customer-centric, driven, and thrives on shared success. You will be part of a diverse global team with varied backgrounds and skill sets.

  • Lead the KYC process during the onboarding of new merchants, ensuring compliance and efficiency.
  • Define and communicate key objectives, goals, and SLAs for the team.
  • Evaluate performance metrics, track progress, and present results to senior leadership, being responsible for all team decision-making.
  • Coach, mentor, and manage team members, providing direct feedback.
  • Recruit and onboard talented CDD/KYC Analysts to support Adyen and our merchants' growth.

Location and Work Environment

This position is based out of our office in Madrid. As an office-first company, we prioritize in-person collaboration and do not offer remote-only roles.

About Adyen

Adyen is a global leader in financial technology, providing a unified platform for payment processing and financial solutions used by top-tier companies worldwide. We emphasize innovation, collaboration, and ethical practices in our operations.

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